Job Listings

IT Business Analyst III (UPDATED)

The University of Arizona
Job Location:
Tucson, Arizona

Posting Number: req9896

Department: Research & Discovery Tech

Location: Main Campus

Address: Tucson, AZ USA

Position Highlights

Please Note: the Rate of Pay has been updated from "$67,856" to "$67,856 - $87,281"

The UITS Research Technologies team seeks an IT Business Analyst to work with our team and campus partners. This position will provide support to team members and the campus community for technical projects and applications. Responsibilities will include gathering requirements, analyzing issues, testing and delivering solutions through focused training, documentation and support to the UITS customer base. The Research Development and Technology unit has a strong culture of team members who work well together, sharing our experience, support, and knowledge, as we implement and maintain solutions for our Research Investigators and campus partners.

Applicants must be currently authorized to work in the United States.

University Information Technology Services (UITS) has over 300 employees and an annual operating budget of approximately $77.6 million. It is the University's central IT unit and provides enterprise-level technologies and services that are broadly consumed, core to central administrative business operations, and tend to offer substantial economies of scale. Technology at the University of Arizona is essential to the mission of research, teaching, and learning and is the foundation to the academic and administrative operations of the campus. With a new future on the horizon, UITS has taken this unique moment to emerge with even more robust service capabilities than we offered before the pandemic. UITS works in collaboration with department and college IT units to enhance student experiences to connect, discover, and engage with the University, curricula, and beyond. UITS supports research for innovative solutions for global challenges and embraces the spirit of entrepreneurship and the values of diversity and inclusion.

Outstanding UA benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; UA/ASU/NAU tuition reduction for the employee and qualified family members; state and optional retirement plans; access to UA recreation and cultural activities; and more!

The University of Arizona has been recognized for our innovative work-life programs. For more information about working at the University of Arizona and relocations services, please click here.

Duties & Responsibilities

  • Creates functional and technical requirements documents based on input from researchers, subject matter experts, and team as part of the overall project and system design.
  • Plans for implementation, integration and maintenance of solutions into business process or system design.
  • Tests software, releases, and new system functionality.
  • Participates with team members and management in planning, scheduling, and coordinating project goals and objectives.
  • Provide prompt and professional response to requests for support, as well as outreach to campus partners and liaisons.
  • Participates in problem solving in areas such as system design, input/output requirements and procedural flow.
  • Uses data analytics to assess processes.
  • Reviews data logs and investigates errors.
  • Submits vendor tickets for system bugs and enhancement requests.
  • Creates communications, alerts, agendas, and announcements.
  • Review self-help materials and knowledgebase content for accuracy and usability. Recommend improvements and new content needs.
  • Share knowledge with team members through various means, including team-meeting presentations, and the use of collaboration tools.
  • Create "how-to" documentation, FAQs, and web content
  • Help develop online course content and schedule training classes.

Knowledge, Skills, Abilities

  • Demonstrated pattern of excellent communication and writing for both technical and non-technical audiences.
  • Excellent time management and prioritization skills; ability to manage multiple projects and priorities and meet negotiated timelines with high quality deliverables.
  • Great analytical, critical thinking and problem-solving abilities.
  • Strong management and organizational skills.
  • Adaptable, and capable of working on varied projects and priorities
  • Knowledgeable regarding data analysis, report writing, and SQL query architecture.
  • Demonstrated excellence in customer service, technical problem solving, as well as addressing and resolving barriers.
  • Ability to establish, maintain and sustain positive, professional working relationships internally and cross-functionally.
  • Proficiency with electronic support ticketing systems.
  • Demonstrated organization and prioritization skills.
  • Ability to learn job related skills through on the job training, including observation, written and oral instruction, and formal training sessions.
  • Proven ability to work effectively both independently and in a collaborative team environment.

Minimum Qualifications

  • Bachelor's degree or equivalent advanced learning attained through experience required AND minimum 5 years of relevant work experience; OR,
  • Any equivalent combination of experience, training and/or education.

Preferred Qualifications

  • Previous work experience in a higher-education setting.
  • Technically adept, with 5 or more years' experience in the field of Information Technology, customer, and system support.

FLSA: Exempt

Full Time/Part Time: Full Time

Number of Hours Worked per Week: 40

Job FTE: 1.0

Work Calendar: Fiscal

Job Category: Information Technology

Benefits Eligible: Yes - Full Benefits

Rate of Pay: $67,856 - $87,281

Compensation Type: salary at 1.0 full-time equivalency (FTE)



Career Stream and Level


Job Family

IT Business Analysis

Job Function

Information Technology

Type of criminal background check required: Fingerprint criminal background check (security sensitive due to title or department)

Number of Vacancies: 1

Contact Information for Candidates


Open Until Filled: Yes

Documents Needed to Apply: Resume and Cover Letter

Diversity Statement

At the University of Arizona, we value our inclusive climate because we know that diversity in experiences and perspectives is vital to advancing innovation, critical thinking, solving complex problems, and creating an inclusive academic community. As an Hispanic-serving institution, we translate these values into action by seeking individuals who have experience and expertise working with diverse students, colleagues, and constituencies. Because we seek a workforce with a wide range of perspectives and experiences, we provide equal employment opportunities to applicants and employees without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or genetic information. As an Employer of National Service, we also welcome alumni of AmeriCorps, Peace Corps, and other national service programs and others who will help us advance our Inclusive Excellence initiative aimed at creating a university that values student, staff and faculty engagement in addressing issues of diversity and inclusiveness.

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