Job Listings

Retention Engagement Manager

Pierce College District
Job Location:
Lakewood, Washington
Administrative Assistants

    A Community College District in Puyallup and Lakewood, Washington invites applications for the position of:

    Retention Engagement Manager

    SALARY: $4,899.67 - $5,107.08 Monthly

    $58,796.00 - $61,285.00 Annually

    OPENING DATE: 12/30/21

    CLOSING DATE: 01/28/22 05:00 PM


    Recognized by the Aspen Institute as one of the Top 10 community colleges in the nation, Pierce College is an innovative and mission-driven community college committed to antiracism and excellence to equitably support all students achieve their academic and professional goals. Check out our Aspen Institute Rising Star Award.

    The mission of Pierce College is to create quality educational opportunities for a diverse community of learners to thrive in an evolving world.

    The Equity, Diversity and Inclusion, College Access, Retention and Engagement Services (EDI CARES), Retention Engagement Manager is primarily focused on closing college access gaps, increasing persistence, degree completion, and college/university enrollment for prospective and enrolled students in EDI CARES programs. The EDI CARES division is the lighthouse to several Department of Education federal grants and programs:

    TRIO Programs: Student Support Services, Talent Search, Upward Bound

    Asian American Native American Pacific Islander Serving Institutions (AANAPISI) Louis Stokes Alliance for Minority Participation (LSAMP)

    Native & Indigenous, Black and Brown Excellence student empowerment programs

    This position joins a dynamic team that provides holistic and culturally sustainable services with a specialized focus for students who are historically marginalized and disenfranchised. The Retention Engagement Manager reports to the Associate Director for EDI CARES Equity Empowerment programs. For more information about EDI CARES visit:


    Providing Direct Student Engagement & Retention Services:
  • Create a brave and collaborative environment that centers anti-racism, equity, and solidarity that is inclusive to the experiences of students, staff, and college community.
  • Provide culturally appropriate direct services to EDI CARES programs student caseload of diverse backgrounds (African/African American, Asian American and Pacific Islander (AAPI), Latino(a)/Hispanic, and Native American/Alaskan Native/Indigenous), first generation, students with disabilities, and/or under-resourced.
  • Assess students using program specific intake forms, exploring past educational experiences, identifying cultural barriers to success, and other barriers to program completion and make appropriate referrals to internal and external partners.
  • Provide holistic and culturally sustainable support services to new, continuing and returning students.
  • Create an atmosphere for EDI CARES students to feel affirmed, empowered and valued. Develop, implement and coordinate strategies that meet EDI CARES programs objectives for persistence, completion, college/university enrollment for student caseload.
  • Work on the development, implementation, and support of innovative practices, policies and programming that promote student achievement and degree completion with an emphasis on closing equity gaps in college access and completion.
  • Provide systematic communication with students through multiple methods, including district approved technology and student progress reports which may reflect barriers resulting in referrals to internal or external resources.
  • Assist and collaborate with staff in the design, recruitment and implementation of summer access programs for enrolled and prospective students to EDI CARES programs.
  • Perform other duties as assigned.
Provide External and Internal Engagement Services:
  • Explain the EDI CARES programs to individuals, college community, and local community organizations.
  • Conduct monthly culturally responsive, financial, educational workshops for program students and college campus community, student ambassadors and student workers to meet the needs of program students.
  • Plan, organize, coordinate activities, events, and collaborate with department staff to implement student induction for new incoming students.
  • Promote external engagement efforts which may include visitations to secondary schools and community-based organizations as needed to meet program federal goals.
  • Assist with providing the college community with current equity issues impacting students. Represent the college at external community functions and meetings.
  • Assist with the design and implementation of EDI CARES College Access summer programs, year-round engagement workshops, forums, conferences, campus tours and related college- sponsored events.
  • Assist with the development and/or selection of marketing and promotional materials, including media packages to increase engagement and enrollment for students in EDI CARES college access programs.
  • Work in collaboration with EDI CARES College Access, Equity Empowerment programs and Student Life district teams to ensure division goals are met.
Administrative Support:
  • Maintain administrative record keeping, student contracts for annual performance reports, and documentation for student and program outcomes.
  • Complete monthly reports for travel, purchase card, and/or finance reconciliation.

Required Education:
  • Bachelor's Degree in Education, Social Sciences, Technology, Engineering, Math (STEM), or any related field.
Required Experience:
  • 2 years or more experience or providing direct service to clients/students.
  • Experience working in diverse communities from marginalized and disenfranchised backgrounds such as first generation, low income, students with a disability, and students from diverse ethnic/cultural backgrounds.
Special Requirements:
  • Have access to transportation to attend meetings and events off campus.
Required Knowledge, Skills and Abilities:
  • Strives to eliminate barriers to diversity for marginalized and disenfranchised students; ensures that new barriers to diversity are not built. Values organizational diversity; treats others with respect; promotes cooperation; effectively manages relationships. Helps create a work environment that embraces and appreciates diversity. Sees the value of cultural, ethnic, gender, and other individual differences in people; creates an environment of learning about, valuing, encouraging, and supporting differences.
  • Communicates verbally and in writing the requirements of EDI CARES programs in a manner that supports student success. Works with both internal and external customers to satisfy program expectations. Effectively communicate with and assist students and internal/external community. Be attentive, identify issues, provide options, fulfill services, and/or exercise knowledge of program policies and procedures to assist others.
  • As an active member of a team, has the ability and desire to work cooperatively with others, participates and fosters teamwork, and positively influences others within a team.
  • The ability to notice, interpret, and anticipate others’ concerns and feelings, and to communicate this awareness empathetically to others.
  • Adheres to high standards of integrity and honesty; demonstrates commitment to the organization and its mission, vision, and values.
  • The ability to anticipate, assess, and respond effectively to the diverse needs of customers; making excellent customer service a high priority in order to attract, support, and maintain our customer base. Helps identify customer needs through courteous questioning and a sincere desire to be helpful.
  • Employee has the ability to take responsibility for their own performance by setting goals and balancing critical job requirements through the proper use of task management, results orientation, stress management, and problem-solving skills.
  • Willing to maintain the highest level of confidentiality at all times. Willing and able to sit for 4 or more hours per day. Willing to travel, using your own vehicle.
  • Competent with MS Office products. Compose, send, and respond to electronic mail. Utilize e- mail functions such as calendars and meeting requests. Navigate the internet to find and download information.
  • Independently analyze complex problems and judge best solution or action to resolve or respond to difficult situations. Prioritize and perform multiple tasks in the same timeframe, handle interruptions appropriately, and return to incomplete tasks. Document and/or update information in written or electronic form to maintain accurate and complete records.

Application Requirements:

To be considered for this position, applicants must:

  • Meet the required qualifications as outlined in this announcement.
  • Complete the online application profile at: Apply for the specific job opening.
  • Upload (attach) a cover letter that addresses how you meet the required qualifications as outlined in this announcement. At Pierce College, we value culturally competent and compassionate individuals who bridge diverse backgrounds and perspectives in support of academic equity and excellence. In your cover letter, please address how you will support the mission of Pierce College to create quality educational opportunities for a diverse community of learners to thrive in an evolving world. Please include in your response how your previous education and/or professional experience contribute to your effectiveness in promoting a climate of student success for a diverse community of learners. (Cover Letter)
  • Upload (attach) detailed résumé of all educational and professional experience. (Résumé) Transcripts are not required in order to apply for this position; however, if you are selected for an interview, you will be asked to bring copies of unofficial transcripts showing completion of the required level of education. Please upload current copies of your transcripts, if available. Unofficial copies of all college and university transcripts must include degree received and conferral date. International transcripts must include a foreign transcript evaluation. For a list of approved credential evaluation services visit: (Unofficial transcripts acceptable for application process; official transcripts required upon hire) (Transcripts)
  • Upload (attach) a list of at least two professional references with names, addresses, telephone numbers, and e-mail addresses. Letters of recommendation will not be accepted. (References)
  • Please submit a response to the following Supplemental Question in 500 Words or less:
      • Empowering our students to excel to their highest potential is a key function of this role. From your professional experience, describe how you have inspired and expanded the social consciousness, agency, and self-efficacy of students of color to advance racial and social equity? (Please limit your response to less than 500 words)
Special Note: To ensure consideration, application materials should be received no later than 5:00p.m. on the closing date.

Terms of Employment:

This is a full-time (40 hours per week) administrative-exempt position with Pierce College District. The primary work location will be Pierce College District. Infrequent travel to Pierce College campuses or sites may occur. Work hours are between 7:00 a.m. and 5:00 p.m. Monday through Friday. This position may be subject to reassignment between campuses or sites.

Salary & Benefits:

The starting salary range of this position is $4,899.67 - $5,107.08 monthly (dependent upon qualifications). However, your paycheck is just part of the total compensation package. There is an outstanding benefits package which is worth an additional value equivalent to about 30% of your salary. A comprehensive health care benefits package for you and your dependents includes medical, dental and vision insurance. Life and long- term disability insurance plans; vacation, sick and personal leave; reduced tuition; and retirement benefits are also provided. For more information, please visit our Benefits and Leave website at:

Physical Work Environment:

This position works indoors in an office environment. During this time, core staff approved by their supervisors to come onto campus are covered by a safety plan that follows social distancing and Personal Protective Equipment (PPE) protocols. This includes minimizing close contact by limiting time on campus; conducting meetings virtually; and implementing other creative strategies to reduce the density of employees on campus to keep everyone safe.

Reasonable Accommodation:

Applicants with disabilities who require assistance with the application and employment process will be accommodated to the extent reasonably possible. Requests should be made to the District Human Resources Office by calling 253-964-7342.Persons who are deaf or hard of hearing may dial 711 to place a call through Washington Relay, the state's free telecommunication access service.

Screening & Interview Process:

Only those candidates who have complied with the application process and meet the required qualifications will be considered. Following the review of application materials, the most qualified candidates will be contacted for an interview. Check the email account you used for the application process for communication regarding the status of your application. Application materials submitted to Pierce College are the property of the College and will not be returned.

Please note: This is a competitive selection process. Your application materials will be reviewed and evaluated based on the minimum qualifications listed for the position.

Applicants whose qualifications most closely correspond to the District's needs will be eligible for further consideration. Notification of application status normally occurs 4 to 6 weeks after the closing date. Short notice may be given to applicants to participate in further selection processes which may include written, oral and performance examinations, and final interviews.

Conditions of Employment:

An offer of employment will not carry with it any responsibility or obligation on the part of the District to sponsor an H-1B visa. In compliance with the Immigration Reform and Control Act of 1986, proof of authorization to work in the United States will be required at the time of hire. Pierce College has

adopted a Drug Free Workplace policy. As a condition of employment, employees must agree to abide by the requirements established in that policy.

As a condition of employment, your vaccination status will be verified upon hire. Please reach out to the HR Office at if you need information on medical or religious accommodation.

Equal Opportunity:

The Pierce College District is an equal opportunity employer. The Board of Trustees and Pierce College District are committed to providing equal opportunity and will not discriminate in terms and conditions of employment and personnel practices. Decisions are made without regard to race, color, national origin, age, perceived or actual physical or mental disability, pregnancy, genetic information, sex, sexual orientation, gender identity, marital status, creed, religion, honorably discharged veteran or military status, or use of a trained guide dog or service animal.

For more information about this position or assistance regarding your application, contact Human Resources at:

Questions regarding equal employment opportunities or discrimination may be directed to the following:

Sean Cooke

Title IX Coordinator 9401 Farwest Drive SW

Lakewood, Washington 98498

(253) 840-8472

Holly Gorski

Vice President for Human Resources (253) 964-6519

Paula Henson-Williams

District Affirmative Action Officer (253) 864-322

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