Administrative Operations Coordinator
Warren Wilson College is seeking an individual to serve as an Administrative Operations Coordinator as a shared position in the Accounting office and Office of Human Resources. The Administrative Operations Coordinator provides administrative, data management, and logistical support for the two departments. This position assists in records management of several key systems including the student accounts receivable information and employee databases (Jenzabar EX and JICS), the filing of employee documents, and responding to student and parent inquiries, etc. Primary areas of responsibility include but are not limited to a high level of customer service for students, parents and employees. This is a full-time, non-exempt hourly, 12-month position.
Warren Wilson College, rooted in liberal arts education, is committed to providing educational programs that prepare graduates to engage in groundbreaking scholarship and creative work; pursue meaningful careers with professionalism; and lead purposeful lives dedicated to fostering a just, equitable, and sustainable world. Toward that end, the College utilizes an innovative educational approach that intentionally integrates academics and experiential learning (through campus work and community engagement) for a rich, challenging student experience. Our students matriculate through deliberately scaffolded courses and signature capstone experiences that combine intellectual foundations with experiential skill development and problem solving. In that vein, Warren Wilson College is committed to fostering students' curiosity, empathy, and integrity by providing them with a variety of perspectives, mentors and role models.
To fulfill this mission, the College, through its Strategic Imperative for Diversity, Equity and Inclusion (DEI), is embarking on institutional initiatives that infuse DEI into all aspects of its functioning. Specifically, the College is unwavering in our commitment to the dignity of all people - particularly those populations who have been both historically oppressed and continue to experience systemic oppression. While we value the breadth of diversity necessary for a rich campus culture, we also recognize the particular challenge and opportunity for growth and leadership around race, noting that such a focus necessarily intersects with deepening efforts around other aspects of identity. We are committed to a culture of educational access and ensuring that students and employees from a diverse range of identities and experiences will thrive in this community. Fully living out this commitment involves incorporating DEI knowledge, skills, and practices in all academic programs and administrative capacities to advance inclusive excellence at all levels of the College. In alignment with our DEI commitment, we welcome and invite applicants who desire to, and possess the skills and experience to, advance this work. We welcome applications from members of racial/ethnic underrepresented groups (e.g., BIPOC/people of the global majority) and individuals who have experience working with diverse student populations (e.g., racial/ethnic, income, immigration status, sexual orientation/gender identification, etc.).
Ideal candidates will possess one year experience working in a customer service role with a demonstrated ability to communicate with a diverse population.
Interested individuals should read further to learn more about the qualifications and job responsibilities for this position. Applicants are required to submit a resume and cover letter, which includes experience working with a diverse range of identities and experiences including, but not limited to, previous DEI training or initiatives. All applications must be received electronically.
First consideration will be given to candidates who apply by 5pm EST on Wednesday, January 27th. Please be aware no relocation assistance is available for this position.
- One year experience working in a customer service role
- Demonstrated ability to communicate with a diverse population including but not limited to students, parents, faculty, and staff.
- Evidence of successful record managing multiple tasks simultaneously and working in a fast-paced environment.
- Demonstrated attribute paying attention to detail, maintaining organization and managing time
- Demonstrated experience handling confidential, sensitive student, parent and employee information.
- Bachelor's Degree from an accredited institution.
- Two years of experience as a customer service provider in a professional environment.
- Demonstrated proficiency with Microsoft Office Suite and Gmail.
- One or more years of experience working in an accounting, human resources or payroll environment.
- Supports the Student Accounts Manager with the day to day operations of the Student Accounts office
- Responds to email, text, and telephone inquiries regarding student tuition accounts
- Responsible for cashiering and receipting of student account payments and other incoming revenue items
- Assist the Student Accounts Manager with necessary record keeping and data input
- Coordinates with other campus partners as necessary
- Manage the Employment Authorization process (I-9) for all new hires
- Create and maintain employee file folders
- Manage all filing for the HR unit
- Assist HR as necessary with compliance reporting, customer service, special projects, etc.
- Perform additional administrative duties as assigned
- Office environment - most time spent in an office working at a computer. There will be some movement on campus between other offices as needed. During event planning and execution, setting up tables and displays, and moving boxes/tools/equipment will be required.