Director, Student Welfare
Under the direction of the Vice President of Student Administration, the Director, Student Welfare provides support for all areas of student administration. The primary focus of the Director is to develop, implement, and assess student policies and procedures, ensuring regulatory compliance while focusing on ease of access for students and staff. The Director provides student support by administering key policies, including complaints, professional misconduct committee, and Title IX. The Director also supervises the Student Accessibility and Welfare Advisor, who delivers the University's accommodation processes for ADA, pregnancy, and religion. As such, the Director works closely with the legal department to help ensure compliance within the Student Administration, including Title IX, Clery, VAWA, ADAP, ADA, and FERPA.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Assists with the development and implementation of student services policies, procedures, and practices which foster and promote student equity, learning, and achievement, and which support the educational programs of the University
- Ensure departmental policies, procedures, and forms are up to date and accessible
- Participate in the annual student handbook/catalog review and revision process
- Maintains disciplinary records and serves as administrator to the Professional Misconduct Committee
- Oversees data collection, assessment reporting, and planning for student conduct, behavioral intervention, and complaints process.
- Plans and monitors the budget operations of the Student Affairs office
- Assists the Vice President of Student Administration in the development and planning of budget priorities for the Division
- Advises faculty, staff, and students on university policies and procedures, government regulations
- Serve on university committees, ad hoc committees, task forces, and special initiatives.
- Regularly audit MyUSA to ensure it is up to date
- Respond to urgent and non-urgent student conduct/behavioral complaints/concerns and investigates as appropriate
- Chairs the University's Behavioral Intervention Team
- Responds to urgent and non-urgent student conduct complaints and investigates as appropriate by interviewing students and other witnesses
- Provide support and guidance for students filing a complaint or grievance
- Assists the Vice President of Student Administration in providing an appropriate and coordinated response from the University to personal and campus emergencies involving students
- Oversees contracts and coordination of services for Counseling Services
- Provides helps to prevent students from probation status, to give support to at-risk students, and to decrease the overall number of students in these academic situations - at-risk, probation and academic suspension
- Support student retention efforts through facilitating the counseling and withdrawal processes; serve as a case manager for student support cases involving family issues, health issues, etc., working in conjunction with student success advisors and faculty advisors.
- Ensure the delivery of ADAP and diversity, equity, and inclusion training and campus-based programming,
- Serve as a designated neutral or impartial dispute resolution practitioner to provide confidential and informal assistance to students, staff, faculty, and/or administrators. As a designated neutral 3rd party, which is neither an advocate for any individual nor the organization, but rather is an advocate for fairness, who acts as a source of information and referral, and aids in answering individual's questions, and assists in the resolution of concerns and critical situations. In considering any given instance or concern, the point of view of all parties that might be involved are taken into account.
Student Welfare & Equity:
- Serve as the University Title IX coordinator ensuring compliance with federal regulations
- Provide the initial review for routine to complex complaints related to complaints of sexual misconduct and sexual harassment with student respondents
- Ensure prompt, impartial, and equitable investigations, including meeting with complainants, respondents, and witnesses.
- Ensure processes makes determinations of fact and apply relevant University policies and sanctions (as appropriate).
- Maintain accurate and thorough records and notes of any investigation and hearing processes.
- Assist with the development and implementation of supportive measures, interim actions, and informal resolutions, as appropriate.
- Assist in maintaining database and records related to complaints and investigations.
- Administer all student training on the policy and procedures of the sexual misconduct process.
- Provide periodic, timely updates of the status of complaints received to the Vice President
- Provide direction and oversight for the student accommodation process
- Attend residencies when needed to provide on-site coordination of accommodations.
- Advise students with disabilities at residencies and follow their crisis issues to resolution.
- Review requests to hire service providers and authorize expenditures required to provide appropriate student accommodations at events.
- Coordinate processes related to the management of all accommodation records
- Contribute to decision-making committees, such as petition hearing committees, when medical documentation is relevant.
- Develop and provide training to faculty, advisors, and others in the university community regarding policies and processes used in Accessibility Services, as well as the management of medical documentation submitted by students for petitions or any other purpose.
- Provide general support and assistance relating to students with disabilities.
- Attend and support student functions and events, including assisting with advising SGA; Active participant in strategic planning, budget planning, and innovation efforts for the Department of Student Affairs.
May perform other duties and responsibilities that management may deem necessary from time to time.
POSITION IN ORGANIZATION
REPORTS TO: Vice President, Student Administration
POSITIONS SUPERVISED: Advisor, Student Accessibility and Welfare
TECHNICAL, MANAGERIAL, and PEOPLE SKILLS REQUIRED
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Incumbents will be evaluated, in part, based on the performance of each essential function. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.EDUCATION and/or EXPERIENCE
- Master's degree in education administration, counseling, student personnel, or related field required.
- Minimum of five years of professional experience in student affairs/student life
- Knowledge of Title IX, ADA, and Clery
- Evidence of strong organizational, communication, and computer skills, specifically MS Office products.
- Familiarity with the operation of developmental education programs preferred.
LICENSURE and/or CERTIFICATION
- Not Applicable
Regular travel is required to oversee direct and indirect reports and to collaborate with other campuses and departments to ensure consistency and quality of services.BUSINESS COMPETENCIES
To perform the job successfully, an individual should demonstrate the following competencies:
- Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
- Being Resilient - Rebounding from setbacks and adversity when facing difficult situations.
- Instills Trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity.
- Drives Results - Consistently achieving results, even under tough circumstances.
- Innovation - Creating new and better ways for the organization to be successful.
- Customer Focus - Building strong customer relationships and delivering customer-centric solutions.
- Drives Engagement - Creating a climate where people are motivated to do their best to help the organization achieve its objectives.
- People Leadership - Leads by example when it comes to finding and developing talent, with a focus on talent acquisition strategies, setting performance targets that raises standards and development of high potential talent.
Work is performed primarily in a standard office environment but may involve exposure to moderate noise levels. Work involves the operation of personal computer equipment for six to eight hours daily and includes physical demands associated with a traditional office setting, e.g., walking, standing, communicating, and other physical functions as necessary.
TECHNICAL, MANAGERIAL, and PEOPLE SKILLS REQUIRED
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Incumbents will be evaluated, in part, based on the performance of each essential function. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
EDUCATION and/or EXPERIENCE
* Master's Degree in education, administration, counseling, student personnel, or related field required.
* Minimum of five years of professional experience in student affairs/student life
* Knowledge of Title IX, ADA, and Clery Act
* Evidence of strong organizational, communication, and computer skills, specifically MS Office products.
* Familiarity with the operation of developmental education programs preferred.
LICENSURE and/or CERTIFICATION
Regular travel is required to oversee direct and indirect reports and to collaborate with other campuses and departments to ensure consistency and quality of services.