Planner, Transportation & Parking
Washington University School of Medicine
St. Louis, Missouri
The position is responsible for leading district coordination efforts for campus parking and transportation with campus partners, including planning for the growth of the portfolio, district transportation mobility, and handling the joint condo administration for garages. The position is responsible for overseeing daily operations for campus transportation and parking, including but not limited to campus parking inventory of parking structures and surface lots (30 in total with 11 garages totaling 13,975 parking spaces and 19 surface lots totaling 3,145 parking spaces in the inventory) over 5,900 WUSM permit holders and 6,900 debit card users and an average daily visitor count to WUSM garages of 3000 parkers. The position will oversee two additional parking structures by FY24, which will include an additional 2,280 spaces. The position leads technology projects for program venues and plans for operational implementation of related campus and university initiatives. The position oversees the transportation and parking budget of $6.5 million.
Primary Duties & Responsibilities
- Directs and manages the thirteen Transportation & Parking staff. Indirectly oversees the Facilities Integrated Service Center team and Access Control team in relation to Transportation & Parking needs.
- Oversees daily program operations for transportation and parking, including all WUSM campus garages and lots, parking and permit software systems, customer service relations, and access control for all WUSM permit holders and contractors
- Develops program policy, procedures, guidelines, and training documents for individual programs. Manages the website pages for individual programs. Develop presentations, reports, and provide program updates for executive leadership needs.
- Manages and oversees technology systems including, but not limited to, Cardinal, Smarking, Lenel, Skidata, Rejis, and Archibus. Acts as project manager for Parksmart Certification of new Neuroscience Research Building Garage and Ambulatory Cancer Center Garage, Smarking implementation, and Cardinal handheld implementation. Liaison with MyDay project needs.
- Establishes and maintains campus partnerships and work closely with campus counterparts to ensure seamless operations. Coordinates and participates in WUMC partner meetings for district planning and mobility needs and supports the full coordination of the Campus Transportation and Parking Committee for WUMC.
- Manages shuttle contract for off-campus WUSM parking location (including UHSP students and staff) and act as the liaison for on-campus shuttles serving all WUSM and BJH employees covering seven different routes.
- Conducts research and benchmarking for program and department strategic planning needs.
- Communicates parking impacts campus-wide, at the department business manager level, and to individual parkers as necessary.
- Develops and supervises special projects within the department; manages and promotes the Pedestrian & Vehicular Safety Program. Perform other duties as assigned.
- Facility Management Professional.
- Certification in parking management, parking systems or similar programs is desired.
- Ability to interpret and communicate to others complex policies and procedures; effective written, verbal, and interpersonal communication skills.
- Demonstrated experience working in large highly structured team environment.
- Ability work independently with a high degree of reliability, accuracy, and productivity.
- Demonstrated ability to maintain harmonious working relationships and effectively address complex and sensitive issues.
- Ability to exercise independent judgment effectively in decision-making processes.
- Demonstrated experience handling multiple assignments with critical completion goals.
- Computer proficiency in spreadsheets, word processing, and databases in a Windows environment.
- Planning and Organizing: Ability to organize and follow complex and/or detailed technical procedures and communicate those concepts to technical and business resources; provides detailed and complex recommendations.
- Project Management: Ability to manage multiple complex projects.
- Technical Knowledge: Competent to work on general database systems with a focus on (but not limited to) knowledge and experience in working with databases and creating reporting in related and assigned applications.
- Consultancy Skills: Ability to consult with clients and higher-level technicians and analysts to resolve technical and engineering/planning-related problems and ensure client satisfaction; ability to interact with client to discuss alternative technical solutions.
Bachelor’s degree and project or program planning experience plus a minimum of six years of relevant experience required in medical or facilities management and planning experience required.