Campus Living Community Coordinator
The Campus Living Community (CLC) Coordinator is a 12-month, full-time, live-in position, reporting directly to an Assistant Director (AD) in HRL, and responsible for the overall management of the daily operations of a campus living community housing 350 – 780 residents.
The CLC Coordinator supports students, staff and the department in advancing our mission and foundational value areas through staff supervision, resident engagement, operational processes and attention to community facility needs. In collaboration with departmental staff and campus partnerships, the CLC Coordinator implements a programming/engagement model in their community that reflects current student development needs and trends, contributes to diversity and inclusion efforts, and supports the mission and values of HRL and Northern Arizona University.
Housing and Residence Life serves a variety of populations during the summer months including NAU students, special program participants, and conference guests from the state, country and world. CLC Coordinators help ensure continuity of all departmental operations during the summer. Campus living communities that close for the summer may necessitate a temporary move to another community during that time. CLC Coordinators participate in the hiring, training, supervision and evaluation of summer student staff. Participation in the on-call rotation as well as oversight of building preparations and turnovers are included in summer responsibilities. Summer committees include a variety of workgroups and projects as well as planning for the upcoming academic year.
Staff Supervision & Development – 30%
- Hire, train, supervise, and evaluate 7-22 Resident/Community Assistants; potentially directly supervise one CLC Graduate Assistant, dependent on community placement.
- Create, implement, and assess a community and engagement plan that assists in guiding outreach and engagement efforts for Resident/Community Assistants
- Work with staff members individually through one-on-one meetings/interactions, and as a team during weekly staff meetings, to encourage growth and development.
- Provide staff ongoing positive and constructive feedback including two evaluations over the course of the academic year to measure success and growth in the Resident/Community Assistant position.
- Facilitate staff meetings and participate in centralized staff meetings and in-services. Staff meetings are scheduled for Wednesday nights from 7:00 p.m. - 9:00 p.m. weekly.
- Organize and facilitate staff development activities to promote a strong sense of team and support.
- Provide functional supervision for the student Desk Manager charged with oversight of hall front desk operations in conjunction with central HRL staff.
Student & Community Development – 20%
- Support students, staff and HRL in advancing the departmental mission “We create a welcoming and vibrant residential experience where students connect, explore and belong.” and four foundational value areas: care and support, learning and development, equity and inclusion, and community and connectedness.
- Interact and build rapport with residents from a wide variety of social backgrounds, providing them with personal and administrative support, with a commitment to help develop students.
- Develop an inclusive and welcoming environment for residents and staff; be aware of current events and issues which impact students coming from various backgrounds and experiences.
- Work with students to develop and maintain an atmosphere conducive to study and community living; encourage students to take responsibility for developing a communal atmosphere.
- Collaborate with campus partners and HRL staff to develop and implement programs and initiatives that support student success and provide targeted resources for residents in specific campus living communities.
- Coordinate the election process and advise the Community Council to coordinate an effective team and support leadership development.
- Attend weekly Community Council Meetings and meet with executive members.
- Attend Residence Hall Association General Council meetings at least once a semester.
- Manage and maintain an active social media presence for your assigned community in collaboration with HRL staff.
Student Support & Behavioral Education – 20%
- Provide and share on-call coverage for campus, including weekday, weekend, and holidays. Collaborate and consult with Manager on-call for high-impact situations involving students, and follow up with hall staff accordingly.
- Address emergency and crisis situations appropriately as they arise and work to mitigate community impact.
- Provide support, guidance and appropriate referrals for residents in need of professional services and resources; be knowledgeable of campus and community resources.
- Apply conflict resolution skills when responding to students in crisis, roommate conflicts, student concerns, etc.
- Understand and enforce the policies and procedures of the NAU Student Code of Conduct and HRL Standards of Residence; lead with care and an educational focus on student behavior, individual and community impact, and student learning.
- Serve as a hearing officer for HRL and the Office of the Dean of Students. Address inappropriate behavior of students incorporating a student development perspective and following due process; determine fair and appropriate educational sanctions; and complete appropriate documentation. Make conduct referrals as appropriate.
Administration & Operations – 20%
- Communicate regularly with supervisor and other ADs as needed to provide accurate, timely and detailed information, and to keep supervisor informed of situations occurring in the campus living community.
- Assist with coordination of operational functions including student check-in/out, key/access card oversight, emergency room assignments, community transfers, damage charge assessments, and term transition checklist items.
- Utilize software to manage occupancy, community resources, student engagement reports, student employment, facilities work orders, etc.; become proficient with primary management systems include StarRez, Maxient and TMA.
- Review and collaborate with supervisor/other ADs to authorize expenditures for community engagement, community council, and staff development; ensure HRL and NAU budgetary guidelines are followed.
- Tour and inspect facilities to ensure building security and safety.
- Provide input and feedback related to facility improvements that address student needs and enhance the community living experience.
- Serve as a liaison to departmental Facilities Coordinator(s). Report, track, and follow up on facilities issues in the hall.
- Consider parents/guardians as partners in the growth and development of residential students; within FERPA guidelines, provide timely follow up via email and/or phone with parents/guardians regarding their student concerns and experiences.
- Complete other administrative tasks and processes as assigned and needed.
Departmental Engagement – 5%
- Serve on departmental committees to coordinate and manage processes, develop schedules and trainings, address critical issues impacting students and staff, etc.
- Attend scheduled weekly departmental meetings and other staff meetings, workshops, and developmental opportunities.
- Open and close campus living community at the beginning and end of each term transition; submit end of semester reports.
- Participate and assist in facilitating departmental student staff trainings in August and January. Plan and implement community-specific staff training sessions related to the role and areas of improvement.
- Assist HRL and Dean of Students staff in the intake, assessment, and coordination of students requiring case management services, including COVID-19 quarantine or isolation housing needs.
Other - 5%
- Other duties as assigned
- Undergraduate Bachelor’s Degree, AND
- 2-3 years of relevant experience, OR
- A combination of related education, experience, and training may be used as an equivalent to the above Minimum Requirements
- Master’s Degree in Higher Education Administration, Counseling, or related field (completed by start date)
- Knowledge of inclusive supervisory practices and principles
- Knowledge of planning and organizing events while assessing community needs
- Knowledge of and sensitivity to the obstacles and challenges faced by marginalized students
- Knowledge of conflict mediation, crisis response and management.
- Knowledge of building needs and mindfulness of potential improvements; facilities management skills
- Knowledge of health, safety, and emergency preparedness policies and procedures.
- Knowledge of current physical health, mental health, alcohol and drug use, and social issues on university campuses.
- Customer service skills.
- Active listening skills.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
- Balances competing priorities.
- Possesses strong leadership practices.
- Establishes and maintains effective working relationships.
- Communicates effectively.
- Problem solving, organizational, and analytical capabilities.
- Promotes a diverse, inclusive environment.
Under the recent executive order issued by President Biden requiring all employees of federal contractors to receive COVID-19 vaccinations, NAU expects all employees, including new hires, to be vaccinated unless they have an approved medical or religious accommodation. Proof of vaccination will be required by January 18, 2022. For questions about vaccines and medical or religious accommodations, please visit FAQs for Employee Vaccination Requirement.Background Information
This position has been identified as a safety/security sensitive position. Therefore, per AZ Revised Statute, Northern Arizona University requires satisfactory results for the following: a criminal background investigation, employment history investigation, degree verification (in some cases) and fingerprinting. If you are applying for a job that requires a CDL, you will be required to register with the Federal Motor Carrier Safety Administration Drug & Alcohol Clearinghouse and adhere to the clearinghouse requirements. Additionally, as an employer in the state of Arizona, NAU is required to participate in the federal E-Verify program that assists employers with verifying new employees' right to work in the United States. Finally, each year Northern Arizona University releases an Annual Security Report. The report is a result of a federal law known as the Clery Act. The report includes Clery reportable crime statistics for the three most recent completed calendar years and discloses procedures, practices and programs NAU uses to keep students and employees safe including how to report crimes or other emergencies occurring on campus. In addition, the Fire Safety Report is combined with the Annual Security Report for the NAU Flagstaff Mountain Campus as this campus has on-campus student housing. This report discloses fire safety policies and procedures related to on-campus student housing and statistics for fires that occurred in those facilities. If you would like a free paper copy of the report, please contact the NAUPD Records Department at (928) 523-8884 or by visiting the department at 525 E. Pine Knoll Drive in Flagstaff.Salary
Salary range begins at $42,000. Annual salary commensurate with candidate's qualifications and related experience.FLSA Status
This position is exempt from the overtime provisions of the Fair Labor Standards Act (FLSA) and therefore will not earn overtime or compensatory time for additional time worked.Benefits
This is a Service Professional (SPF) position. NAU offers an excellent benefit package including generous health, dental and vision insurance; participation in the Arizona State Retirement System or the Optional Retirement Program; 22 days of vacation and 10 holidays per year; and tuition reduction for employees and qualified dependents. More information on benefits at NAU is available on the Human Resources benefits website. NAU is a tobacco and smoke-free campus. Service Professionals are hired on a contract basis, renewable each 6 months according to terms of the Conditions of Professional Service. Employees offered a position will be eligible for state health plans (including NAU's BCBS Plan). New employees are eligible for benefits on the first day of the pay period following their enrollment, after their employment date. Employees will have 31 days from their start date to enroll in benefits. If a new employee chooses the ASRS retirement option, participation in the Arizona State Retirement System, and the long-term disability coverage that accompanies it, will begin on the first of the pay period following 6 months after the new employee's start date. New employees who choose to participate in the Optional Retirement Plan (ORP), which is an alternative to the ASRS plan for faculty and other appointed staff, will begin to participate on the first day of employment. Additionally, the long-term disability plan that accompanies the ORP will begin on the first day of employment.Learning and Development
Your career at Northern Arizona University includes the opportunity for professional development. New employee on-boarding training includes courses to be completed within the first 30 days. If your position includes the supervision of a benefit-eligible employee, we offer the NAU Supervisors Academy for you to complete within your first 2 years.Application Deadline
Applications received by March 1, 2022 will be given full consideration. Applications received after that date may be considered until the position is filled.How to Apply
To apply for this position, please click on the "Apply" button on this page. You must submit your application by clicking on the "Submit" button by midnight of the application deadline. If you need assistance completing your application there are instructions available on the Human Resources website or in person in the Human Resources Department located in Building 91 on the NAU Campus - on the corner of Beaver and DuPont Streets.