Director for Campus Living Community (CLC) Staffing
The Director for Campus Living Community (CLC) Staffing position plays an integral role in the shared leadership, direction, mission and foundational values of Housing and Residence Life. Reporting to the Associate Vice President, Campus Operations, and serving as a member of the department’s director leadership team, this position contributes to developing and ensuring a comprehensive and enriching campus living experience for our students and staff.
The Director for CLC Staffing provides primary leadership, direction and support for a robust and talented team of live-in staff and supervisors. Four Assistant Directors report directly to the Director, each supervising a team of full-time professional and graduate staff responsible for student staff supervision and daily operations of the campus living communities. To achieve desired outcomes supporting departmental and institutional values, the Director must lead with a deep understanding, intercultural competency, and demonstrated commitment to diversity, equity and inclusion.
Staff Supervision & Development - 50%
- Directly supervise four Assistant Directors, with indirect supervision of 17 full-time Campus Living Community (CLC) Coordinators, five CLC Graduate Assistants, and approximately 200 Community Assistants.
- Determine and guide CLC staff priorities and where/how staff time and energy is dedicated in order to ensure support of departmental initiatives, partnerships and overall enhancement of the campus living experience.
- Lead all CLC staffing efforts, including staff guidance for implementing inclusive, intentional and comprehensive recruitment, selection, onboarding, and training processes.
- Collaborate with the director leadership team to create, implement and facilitate all staff departmental meetings, training and development.
- Build strong and effective working relationships with live-in staff members; provide avenues for ongoing communication and interaction.
- Coach, mentor, and motivate staff; define work goals and standards; evaluate individual and team performance on difficult work assignments; review completed work with complex or novel solutions.
- Collaborate with leadership team and campus partners to guide and provide regular professional development opportunities for staff; provide support and consultation in the development and implementation of individual professional development plans.
- Facilitate an environment that promotes education of staff and students, and engagement with colleagues around topics of equity, inclusion, diversity and social justice.
- Provide input to employment decisions; has significant influence over performance and rewards decisions.
- Plan and direct work, resolve conflicts, and address performance issues.
- Work within existing standards to promote team/organization effectiveness.
- Provide timely follow up via phone and/or email with students/parents/guardians regarding student concerns and experiences; follow up as appropriate with staff for additional student support and response.
Leadership & Strategic Planning - 25%
- Collaborate on regular ongoing basis as member of departmental senior leadership team.
- Contribute to HRL mission and values through participation in strategic planning, department goal setting, data/assessment efforts, and determining community staffing priorities and initiatives.
- Participate in direct strategic visioning and planning resulting in programs and services that effectively meet the needs of residents and supports departmental and institutional goals
- As part of Director and AD team, determine priorities for departmental community and resident engagement framework that supports the intersection of academic, career and social life for freshmen through senior/grad housing.
- Collaborate with campus partners and HRL staff to develop and implement programs and initiatives that support student success and provide targeted resources for residents in specific campus living communities.
- Establish goals and priorities for building inclusive communities; promote and demonstrate the department’s Commitment to Inclusive Communities by aiding in the creation of environments that value and respect individuals, and integrate an awareness and appreciation of differences.
- Encourage staff to utilize departmental and campus resources to generate academic, career, and student engagement opportunities.
- Stay current in higher education and student development trends and best practices.
- Develop and maintain effective relationships with campus and external partners.
- Represent the Department on various University committees and direct and serve on department committees and teams.
- Coordinate with university management to implement innovative solutions to department issues.
- Develop an individual professional development plan in consultation with the Associate Vice President; serve as a role model relative to the professional development of full-time, graduate, and central office staff.
General Administration - 20%
- Maintain responsibility for administering and managing department budgets, including setting priorities for budgets and monitoring and approving budget expenditures.
- Analyze data to evaluate the efficiency of daily tasks within the departments and ensures all objectives are being met; determine outcomes and provides staff guidance on how to meet goals.
- Manage cyclical projects and processes that support departmental initiatives and expectations.
- Manage programmatic and student outreach efforts utilizing StarRez, Salesforce and Maxient.
- Oversee the development and execution of protocols related to major transitional periods (i.e. fall opening/move-in, winter break/fall closing, spring opening/closing/move-out).
Other – 5%
- Other duties as assigned.
- Master’s degree in related field
- 3-5 years of management experience
- 5-7 years of progressively responsible relevant experience in a campus housing/residence life staffing/operations, OR
- A combination of related education, experience, and training
- Master's degree in Student Affairs, Administration, Counseling, or Higher Education Administration
- Experience in supporting an intentional and comprehensive campus living experience
- Three or more years of experience supervising full-time, professional staff
- Experience with budget administration.
- Experience with operational aspects of campus housing
- Ability to apply student developmental concepts to program practices and staff development.
- Expert knowledge of tools, processes, and policies of general campus operations.
- Advanced knowledge of supervisory practices and principles.
- Knowledge of industry trends in general campus housing operations in higher education.
- Knowledge of student development theory and the ability to translate theoretical concepts into practice.
- Excellent supervisory, organizational, and training skills.
- Conflict resolution and customer service skills.
- Planning, organizing, directing, facilitating and project management skills.
- Excellent communication and presentation skills.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
- Skill in supporting a program-wide assessment plan through data management.
- Demonstrates strong problem solving, organizational, and analytical capabilities.
- Analyzes complex situations and anticipates issues.
- Coordinates team members and allocates tasks.
- Promotes a diverse, inclusive environment.
- Demonstrated experience exercising discretion and independent judgment in complex, confidential situations.
As of 12/10/21, the Safer Federal Workforce employee vaccination requirement is currently suspended pending the outcome of a federal court-issued injunction. This injunction has suspended the recent executive order issued by President Biden requiring all employees of federal contractors to receive COVID-19 vaccinations. For current status of the vaccine requirement and/or questions, please visit FAQs for Employee Vaccination Requirement.Background Information
This position has been identified as a safety/security sensitive position. Therefore, per AZ Revised Statute, Northern Arizona University requires satisfactory results for the following: a criminal background investigation, employment history investigation, degree verification (in some cases) and fingerprinting. If you are applying for a job that requires a CDL, you will be required to register with the Federal Motor Carrier Safety Administration Drug & Alcohol Clearinghouse and adhere to the clearinghouse requirements. Additionally, as an employer in the state of Arizona, NAU is required to participate in the federal E-Verify program that assists employers with verifying new employees' right to work in the United States. Finally, each year Northern Arizona University releases an Annual Security Report. The report is a result of a federal law known as the Clery Act. The report includes Clery reportable crime statistics for the three most recent completed calendar years and discloses procedures, practices and programs NAU uses to keep students and employees safe including how to report crimes or other emergencies occurring on campus. In addition, the Fire Safety Report is combined with the Annual Security Report for the NAU Flagstaff Mountain Campus as this campus has on-campus student housing. This report discloses fire safety policies and procedures related to on-campus student housing and statistics for fires that occurred in those facilities. If you would like a free paper copy of the report, please contact the NAUPD Records Department at (928) 523-8884 or by visiting the department at 525 E. Pine Knoll Drive in Flagstaff.Salary
Salary range begins at $95,809. Annual salary commensurate with candidate's qualifications and related experience.FLSA Status
This position is exempt from the overtime provisions of the Fair Labor Standards Act (FLSA) and therefore will not earn overtime or compensatory time for additional time worked.Benefits
This is a Service Professional (SPF) position. NAU offers an excellent benefit package including generous health, dental and vision insurance; participation in the Arizona State Retirement System or the Optional Retirement Program; 22 days of vacation and 10 holidays per year; and tuition reduction for employees and qualified dependents. More information on benefits at NAU is available on the Human Resources benefits website. NAU is a tobacco and smoke-free campus. Service Professionals are hired on a contract basis, renewable each 6 months according to terms of the Conditions of Professional Service. Employees offered a position will be eligible for state health plans (including NAU's BCBS Plan). New employees are eligible for benefits on the first day of the pay period following their enrollment, after their employment date. Employees will have 31 days from their start date to enroll in benefits. If a new employee chooses the ASRS retirement option, participation in the Arizona State Retirement System, and the long-term disability coverage that accompanies it, will begin on the first of the pay period following 6 months after the new employee's start date. New employees who choose to participate in the Optional Retirement Plan (ORP), which is an alternative to the ASRS plan for faculty and other appointed staff, will begin to participate on the first day of employment. Additionally, the long-term disability plan that accompanies the ORP will begin on the first day of employment.Learning and Development
Your career at Northern Arizona University includes the opportunity for professional development. New employee on-boarding training includes courses to be completed within the first 30 days. If your position includes the supervision of a benefit-eligible employee, we offer the NAU Supervisors Academy for you to complete within your first 2 years.Application Deadline
Applications received by February 7, 2022 at 11:59 p.m. will be given full consideration. Applications received after that date may be considered until the position is filled.How to Apply
To apply for this position, please click on the "Apply" button on this page. You must submit your application by clicking on the "Submit" button by midnight of the application deadline. If you need assistance completing your application there are instructions available on the Human Resources website or in person in the Human Resources Department located in Building 91 on the NAU Campus - on the corner of Beaver and DuPont Streets. If you are an individual with a disability and need reasonable accommodation to participate in the hiring process please contact the Office of Equity and Access at: 928-523-3312/TDD - 928-523-1006 or PO Box 4083, Flagstaff AZ 86011.