Job Listings

Client Care Manager, Counseling and Testing Center (1993)

Idaho State University
Job Location:
Pocatello, Idaho
Counseling and Psychological Services

Company Description

Idaho State University, established in 1901, is a Carnegie-classified doctoral research and teaching institution, with a culture built on trust, compassion, stability, and hope. ISU serves over 12,000 students in Pocatello, Meridian, Twin Falls, and Idaho Falls. Students and faculty at ISU are leading the way in cutting-edge research and innovative solutions. We are proud to offer exceptional academics nestled in the grand, natural beauty of the West. We invite you to apply to be a part of our University community!

Job Description

The Client Care Manager serves a vital role in meeting with and support students in their efforts to seek mental health resources. They provide case management; clinical, and prevention services provided by our center; and demonstrate a commitment to promoting and enhancing an inclusive environment for all students. The Care Manager will provide a range of clinical, outreach, consultative, and programming services. Key responsibilities include:

  • Provide crisis intervention and triage to students requesting mental health services at CATS as well as with ISU departments in the wake of an emergency situation.
  • Assist in continuity of care for students evaluated and/or admitted to emergency facilities and/or regional psychiatric hospitals. Facilitate scheduling of clients discharged from hospitals, when appropriate.
  • Collaborate/consult with ISU offices, committees, and staff as needed, e.g. Disability Services, Housing, Student Affairs staff, and other campus resources.
  • Assist students in the off-campus treatment referral process with guidance on issues such as insurance, transportation, selecting a therapist, and knowing what to expect from initial meetings. Advocate for students as appropriate in helping them access services. Assist in analyzing student insurance benefits, financial resources, and support systems as related to their ability to access community resources.
  • Active engagement in our prevention efforts including organizing and conducting prevention presentations.
  • Provision of mental health services in individual and group formats.

Minimum Qualifications

  • Master’s degree in social work or related field, conferred by July 2022
  • Eligibility for licensure as a clinical social worker (LCSW) in the State of Idaho or related field (e.g. counseling) within two years of start of employment
  • Strong clinical skills with adults
  • Clinical case management experience
  • Strong organizational skills
  • Ability to relate collegially and collaboratively with others
  • Demonstrated interest, skills, and experience in providing culturally competent clinical services to a diverse (ethnicity, sexual orientation, gender, religion, etc.) client population
  • Strong oral and written communication skills 

Preferred Qualifications

  • Experience in a college or university counseling center or equivalent experience on a university campus
  • Experience in managing or presenting on mental health topics to diverse audiences
  • Experience in providing crisis triage services
  • Experience in provision of individual and group treatment
Apply online at

Additional Information

Please submit your CV/resume, cover letter, and list of three (3) professional references, including current contact information. This position will remain open until it is filled; however, priority consideration will be given to applications received prior to February 6, 2022. Salary will be commensurate with education and experience. Benefits include comprehensive health, dental, and vision; life insurance; disability plan; employee assistance program (EAP); excellent retirement options and company contribution; and generous paid time off/sick leave accrual. All offers of employment are conditional pending the successful completion of a background investigation, provided by HireRight.

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