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Licensed Staff Counselor - Triage, Crisis Intervention, and Clinical Case Management

Holy Family University
Job Location:
Philadelphia, Pennsylvania
Counseling and Psychological Services

Licensed Staff Counselor - Triage, Crisis Intervention, and Clinical Case Management (Licensed, Full-Time 11months)

Reporting to the Director of Counseling Services, the Licensed Staff Counselor - Triage, Crisis Intervention, and Clinical Case Management, requires licensure as a clinical professional counselor, social worker, or psychologist in the State of PA. This role specializes in and provides primary leadership to intake and crisis assessment, triage services, case management, and referral coordination for students seeking clinical services at the Counseling Center. The Counselor will assess risk related to students in apparent urgent distress/crisis, coordinate initial clinical disposition, and implement necessary follow-up, including coordination within the Counseling Center and with other campus and community mental health providers, case managers, and stakeholders.

The Counselor will be responsible for continuing to build upon and maintain the Counseling Center's existing referral network of providers by initiating and maintaining ongoing relationships with community mental health providers, services and hospitals, and will facilitate referral for students requiring ongoing treatment, and coordinate successful continuation of care for students after referral. In addition, the Counselor will be expected coordinate mental health treatment to other higher levels of care including the facilitation of hospitalizations when clinically indicated.

This role is an integral part of a mental health team providing direct consultation, assessment, counseling services, and emergency mental health care to students, as well as outreach and training to the Holy Family University community. The position requires an element of on call duty coverage that occurs at night and on weekends.

Employees must understand the mission of Catholic higher education and be committed to the core values, mission, goals and objectives of Holy Family University.

Essential Duties and Responsibilities:

· Coordinate triage/intake coverage and case management services.

· Conduct brief triage screenings, timely evaluations, and management of students who screen positive for suicide risk.

· Provide risk assessments and crisis intervention management services.

· Perform initial intake assessments appointments at the Counseling Center and make case dispositions for treatment.

· Responsible for providing case management to student clients to provide seamless coordination of care.

· Collaborate with other staff in providing continuity of care and follow up for students with significant and emergent emotional and psychological needs.

· Consult with parents, treatment providers, faculty, academic Deans, Residence Life staff, off-campus Counseling Services, other campus offices and students, when appropriate and with appropriate authorization, in order to provide quality care to students. Make referrals to off-campus therapists, clinics, or hospitals, when appropriate.

· Case management and support as needed for students referred to long-term treatment and those with severe and/or chronic conditions.

· Coordination of psychiatric hospitalization, including aiding in the transition back to campus.

· Coordination of the student referral processes to include aiding staff in finding appropriate resources and treatment locations, as well as ensure that clients are appropriately assessed, successfully referred, and pursuing treatment recommendations.

· Maintenance of thorough and prompt documentation into the record keeping system.

· Oversight for and coordination of documents and their dissemination related to clinical responsibilities.

· Build relationships with off campus partners such as mental health treatment providers, and offices that support social well-being.

· Participate in providing educational, outreach and prevention programs originating from Counseling Services.

· Provide training to university stakeholders about triage processes, provision of triage services, and hospitalization procedures.

· Coordinate and participate in on-call and after-hours coverage.


· Master’s or advanced degree in Counseling/Psychology/Social Work. Master’s level applicants need 3+ years working in behavioral health providing direct clinical patient services with at least 2 years of experience in a college counseling center or IOP/PHP/inpatient setting.

· Doctorate level need to have degree conferred and be at Post Doc level and PA License eligible with at least 2 years of experience in a college counseling center or IOP/PHP/inpatient setting.

· Licensed as a clinical professional counselor, social worker, or psychologist in the State of PA.

· A working knowledge of ethical standards and laws that pertain to mental health and college mental health, such as HIPAA, FERPA and ADA.

· Case management, triage and intake assessment experience.

· Comfort with risk assessment, safety planning, short-term crisis management.

· Knowledge of community mental health resources and facilities.

· Prior experience and comfort working with a diverse population.


· Knowledge of and familiarity with insurance providers and networks.

· Prior experience providing outreach and or referral services.

· Prior work with adolescents and young adults.

· Experience with substance abuse.

· Experience with DBT techniques.

· Experience in higher education setting.

Qualified candidates may apply by sending a resume, a cover letter that addresses the responsibilities and requirements described above and desired salary to Review of applications will begin immediately and will continue until the position is filled.

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