Job Listings

Student & Faculty Support Specialist

Company:
University of Northern Colorado
Job Location:
Greeley, Colorado
Category:
Human Resources

Job Summary:
Within the College of Humanities and Social Sciences (HSS), the Student Success Resource Center (SSRC) provides professionally trained and student-centered staff members who have a visible and accessible presence to welcome students, faculty, parents, support people, and others to assist them with accurate and timely responses to their questions and concerns.
Serving HSS as one of the Student and Faculty Support Specialists (SFSS), the key function of this position is to support students who contact the office with questions, tasks, or concerns related to their academic success. The Student Support Specialist will work collaboratively with faculty, professional academic advisors/coaches, learning assistance programs (e.g. Writing Center, Tutoring Center, Math Lab), the Center for Career Readiness, UNC's cultural and resource centers, Office of Student Life, Admissions, Bear Central, and other campus partners to promote improved undergraduate student outcomes. In addition, they will oversee the front desk and referral operations of the HSS Student Success Resource Center located in Candelaria Hall. This includes answering inquiries received by phone and electronically and serving as the primary account manager for the shared student success email account.
This position is full-time during the academic year (40 hours per week) with fewer hours during the summer (approximately 20 hours per week with an overall FTE of .875.) Benefits are available and prorated at 87%. This allows for scheduling flexibility, especially during the summer months.

  • 50% Student Interaction, Support, and Outreach
    • Serves as a front-facing position to welcome and support students, faculty, and external guests who enter the office or contact HSS via phone, email, etc.
    • Appropriately refers students and others to available resources on campus. The Student Support Specialist will be knowledgeable about student development and be committed to creating an equitable and inclusive space for all members of the UNC community.
    • The Student Support Specialist will have detailed knowledge and maintain point of contact communication with other campus support services, including but not limited to: Tutorial Services, Student Outreach and Support, the Student Counseling Center, the Disability Resource Center, Bear Central, UNC's cultural and resource centers, the Writing Center, Math Lab, and the Center for Career Readiness; they will appropriately refer students to these areas.
    • Serves as a liaison for students with faculty, the Dean of HSS, and college administrative staff; provides accurate information to instructors, students, and the public.
    • Serves as a proactive support person to students by anticipating needs and concerns while alerting faculty and unit leaders to potential concerns.
    • Provides collaborative support for summer New Student Orientation and registration sessions.
  • 30% Record Maintenance and Data Liaison
    • Utilizes databases, e.g. Student Success Collaborative/Navigate, Qualtrics, and DegreeWorks, to maintain accurate and confidential records of student interactions (including in-person visits, phone, and online consultations) and generates reports that support student and faculty success.
    • Provides assistance in the following areas: undergraduate major/minor changes, advisor assignments, and course adjustments/substitutions/overrides (all while using established guidelines, policies, and procedures).
    • Generates and distributes data for college- and department-wide outreach efforts to support student retention and success
    • Records meeting minutes for various college-wide committees, e.g. Diversity Advisory Board and HSS Awards Committee
  • 15% Student Success Resource Center Operations and Oversight
    • Primary contact for operations within the HSS Student Success Resource Center
    • Submits appropriate technology and maintenance requests for the SSRC
    • Maintains office supply inventory and equipment maintenance
  • 5% Supervise Student Employees
    • Recruits, trains, and directly supervises student employees for the SSRC. Supervision will include ongoing training and development, evaluation, scheduling, and support with evolving job responsibilities and office procedures. The Student Support Specialist will ensure that the student employees are also committed to creating an equitable and inclusive space for all members of the UNC community.

ADDITIONAL REQUIREMENTS:
Satisfactory completion of a background check, educational check, and authorization to work in the United States is required after a conditional offer of employment has been made

ABOUT THE COLLEGE

The College of Humanities and Social Sciences is dedicated to the highest quality of education for students. Grounded in the liberal arts, the college is integral to the comprehensive mission of the university. We take pride in the close working and mentoring relationships our faculty form with students and the many opportunities we offer for experiential learning such as field schools, faculty-led study abroad courses, and internships.

LOCATION AND COMMUNITY
The University of Northern Colorado is located in Greeley, Colorado. The city has a population of 110,000 and is perfectly situated on the high plains with panoramic views of the Rocky Mountains. One hour north of Denver and a little over an hour east of Rocky Mountain National Park, Greeley has a distinct small-town feel and a downtown that is designated as a Colorado Creative District. Further information can be found at Visit Greeley and U.S Census Quick Facts.

ADDITIONAL INFORMATION
This position is contingent on funding from the Colorado State Legislature and approval by the Board of Trustees, and is subject to the policies and regulations of the University of Northern Colorado. Federal regulations require that the University retain all documents submitted by applicants. Materials will not be returned or copied for applicants.

The University of Northern Colorado is an equal opportunity/affirmative action institution that does not discriminate on the basis of race,
color, national origin, sex, age, disability, creed, religion, sexual preference or veteran status. For more information or issues of equity
or fairness or claims of discrimination contact the UNC AA/EEO/Title IX Officer at UNC Human Resource Services, Campus Box 54, Carter
Hall 2002, Greeley, CO 80639, or call 970-351-2718.

Minimum Qualifications:
Earned a high-school degree or equivalency and 1-2 years of front-facing work experience. Applicants with an associate and/or bachelor's are also encouraged to apply as this role supports students pursing their own higher education degree(s).

Preferred Qualifications:
Ideally, this position will have excellent written and interpersonal communication skills; attention to detail; proficiency in Microsoft Office Suite applications, willingness to learn a variety of software platforms; a strong work ethic; experience working with students from historically marginalized identities, and a demonstrated ability to work well with students, faculty, parents, and staff. A commitment to equity, inclusion, and social justice are central to the position. Experience with Banner is also preferred.

Special Instructions to Applicants:
Attach resume, cover letter, and a list of references electronically. Applications will be evaluated on a rolling basis with an initial review two weeks after posting date. The position will be open until filled. Applications received after the two week period will be evaluated as needed.

Salary and Benefits:
Salary is $38,934. Benefits available include health, dental, vision, life and long-term disability insurance, as well as a selection of several defined contribution retirement plans. Dependents and spouses of UNC Employees who are employed at 0.5 FTE or above are eligible for undergraduate dependent tuition grants of up to 50%. These tuition grants will cover in-state tuition charges. Further requirements may exist. Other benefits may be available based on position.

Additional Requirements and Information:
Satisfactory completion of a background check, educational check, and authorization to work in the United States is required after a conditional offer of employment has been made. The successful candidate must submit original transcripts within one (1) month of hire.

Required Notice: In compliance with the Clery Act, the most recent University of Northern Colorado Annual Campus Security and Fire Safety Report is available online (https://www.unco.edu/police/clery/security-report.aspx) and a paper copy can be requested at the UNC Police Department. This report contains crime statistics and policy statements related to safety, conduct processes and Title IX investigations.

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