Job Listings

Medical Administrative Assistant - CAPS

The University of Arizona
Job Location:
Tucson, Arizona
Health and Medical Services

Posting Number: req7711

Department: Campus Health and Wellness

Location: Main Campus

Address: Tucson, AZ USA

Position Highlights

The University of Arizona, Campus Health Service's (CHS) Counseling & Psych Services (CAPS) department is seeking a reliable, responsive and professional candidate for the position of Medical Administrative Assistant. This position demands high levels of judgement and discretion, comfort and sensitivity to a wide array of cultural and individual differences and lifestyles. The position requires consistent attendance, the ability to multitask despite frequent interruptions, an ability to remain calm under pressure, and a helpful demeanor; both in person and over the phone. In addition to reception and phone duties, frequent interface with computer systems is necessary. It involves a combination of clerical duties and basic medical intake procedures, interfacing with students (patients), parents, medical staff, pharmacies and other counseling and medical providers.

The CHS was the first fully accredited college health service in the nation and in the Princeton Review, the CHS has been ranked in the top 4% for Best Health Services for the past five years. The CHS is committed to positioning itself as an exceptional student health center by fostering an inclusive culture that encourages, supports, and celebrates the diverse backgrounds of our employees and the community we serve. It is a diverse organization of over 150 employees who are committed to improving the health and safety of college students. For more information on the CHS, please go to

Outstanding UA benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; UA/ASU/NAU tuition reduction for the employee and qualified family members; state and optional retirement plans; access to UA recreation and cultural activities; and more!

The University of Arizona has been recognized for our innovative work-life programs. For more information about working at the University of Arizona and relocations services, please click here.

Employee COVID-19 Vaccine Requirement

All University employees are required to submit documentation demonstrating they are fully vaccinated for COVID-19 as a condition of employment unless granted a religious or disability/medical accommodation. New hires must submit their COVID-19 vaccine documentation or accommodation request no later than one week after their hire date or by December 8, 2021, whichever occurs later. To learn more about the employee COVID-19 vaccine requirement, submitting vaccine documentation, and/or requesting an accommodation, please visit

Duties & Responsibilities

  • Provide reliable, attentive
    and professional support for a multi-disciplinary mental health staff.
  • Schedule appointments for
    counseling and psychiatry staff, both by phone and in person, utilizing an
    electronic scheduling system with multiple coding elements.
  • Receive and relay messages
    accurately from callers, providers and phone message lines.
  • Enter and retrieve relevant
    patient information, utilizing the electronic medical record; ensure
    accurate billing using a variety of accounts.
  • Confirm insurance coverage
    and enter coverage details into the electronic medical record system.
  • Arrange meetings and related
    facility and supply needs.
  • Take accurate minutes at
    CAPS; type and disseminate these electronically, in a coherent and timely
  • Work cooperatively as a team
    to ensure consistent coverage at the CAPS front desk in multiple locations
    across campus.
  • Additional duties as assigned.


  • Sensitivity to diversity and multicultural issues.
  • Ability to work
    collaboratively and effectively as a member of a team.
  • Comfort and familiarity with
    operating a Windows based computer and multi-line telephone system; an
    ability to utilize an electronic scheduling system.
  • Knowledge in Microsoft
    programs, including Word, Excel and Power Point.
  • Knowledge in basic record
    keeping, standard office procedures and skill operating current office
  • Ongoing First Aid and CPR Certification.

Minimum Qualifications

  • High school diploma or equivalent, or equivalent learning attained through experience may be required.

Preferred Qualifications

  • At least one year experience working within a mental health clinic setting; especially with adolescent or young adult populations.
  • Experience with electronic medical records.

FLSA: Non-Exempt

Full Time/Part Time: Full Time

Number of Hours Worked per Week: 40

Job FTE: 1.0

Work Calendar: Fiscal

Job Category: Health Care and Wellness

Benefits Eligible: Yes - Full Benefits

Rate of Pay: $15.00

Compensation Type: hourly rate



Career Stream and Level


Job Family

Health Admin

Job Function

Health Care & Wellness

Type of criminal background check required: Fingerprint criminal background check (security sensitive due to title or department)

Number of Vacancies: 1

Contact Information for Candidates

Patricia R. Morales, PHR

HR Program Coordinator, Sr.

Campus Health Service


Open Until Filled: Yes

Documents Needed to Apply: Resume and Cover Letter

Diversity Statement

At the University of Arizona, we value our inclusive climate because we know that diversity in experiences and perspectives is vital to advancing innovation, critical thinking, solving complex problems, and creating an inclusive academic community. As an Hispanic-serving institution, we translate these values into action by seeking individuals who have experience and expertise working with diverse students, colleagues, and constituencies. Because we seek a workforce with a wide range of perspectives and experiences, we provide equal employment opportunities to applicants and employees without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or genetic information. As an Employer of National Service, we also welcome alumni of AmeriCorps, Peace Corps, and other national service programs and others who will help us advance our Inclusive Excellence initiative aimed at creating a university that values student, staff and faculty engagement in addressing issues of diversity and inclusiveness.

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