Job Listings

Student Accounts Specialist

Company:
Aurora University
Job Location:
Aurora, Illinois
Category:
Bursar and Student Accounts

Aurora University seeks talented staff and administrators who are passionate about supporting an inclusive community dedicated to the transformative power of learning.

Position Purpose: The Student Accounts Specialist supports learning by assisting parents and students with questions regarding accounts policies, account balances and by maintaining the third-party payment plan, monthly payment plan, student refunds, and daily balancing.

Core Competencies:

  1. Represents Aurora University in the most positive manner with prospective, former and current students, clients, suppliers, and the community we serve. Interacts effectively with a diverse group of faculty, staff, students and other customers of our service, learns and uses operating practices of the department and Aurora University.
  2. Upholds the Mission Statement: Aurora University an inclusive community dedicated to the transformative power of learning.
  3. Handles all information with tact and discretion and recognizes the confidential nature of university business.
  4. Supports learning through performance of essential job functions and performing other duties and functions as necessary or as assigned.

Essential Job Functions:

  1. Answers questions parents and students may have regarding student’ accounts. Researches any billing discrepancies.
  2. Proactively outreaches to students regarding balances due to incomplete financial aid files, providing guidance on payment options and system functionalities, minimizing defaulted student accounts and reducing University debt.
  3. Liaison between the Office of the Registrar and Financial Aid for student accounts inquiries.
  4. Invoices and bills miscellaneous and student accounts for miscellaneous charges, fines, parking tickets, and bookstore charges; send monthly statements.
  5. Maintains Deferred Payment Plan program and bills students appropriately.
  6. Maintains accounts for students participating in the Monthly Payment Plan. Communicates with students regarding payment due dates and missed payments or underpayments.
  7. Assist in the collection activity for any unpaid student.
  8. Post transactions involving cash receipts, disbursements, and /or accounts payable and account receivable to ledger accounts.
  9. Coordinates student refunds due to overpayment and excess financial aid funds in accordance with federal and state policies.
  10. Assists the Director of Student Accounts with office webpage updates and changes.
  11. Provides excellent customer service to students and parents with goal of solution-based outcomes.
  12. Serves as primary back-up to cashier.
  13. Any other duties assigned.

Essential Job Requirements:

Education:

  • High school diploma is required. Some college coursework is preferred.

Experience:

  • Knowledge of basic accounts receivable accounting is required either through appropriate coursework or previous work experience.
  • Previous data entry experience required.
  • Previous office work required.

Skills:

  • Strong customer service skills.
  • Good math and calculator skills.
  • Proficient in the use of Microsoft Excel.
  • Word processing skills.
  • Detailed oriented.
  • Completes tasks independently.

Physical Requirements:

  • Ability to spend long periods of time at a computer workstation.
  • Ability to move about campus and other locations.
  • Minor lifting requirements, such as files or copy paper boxes as needed.
  • Ability to use general office equipment.
  • Ability to interact in person, via electronic media, and on the telephone.

Benefit-eligible positions offer excellent benefits including health, dental, life, vision, long term disability, a 403(b) retirement plan through TIAA, and tuition remission. Please send resume with cover letter and contact information for three references including name, telephone and email address.

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