Job Listings

Library Services Associate III

The University of Arizona
Job Location:
Tucson, Arizona

Posting Number: req7400

Department: Access & Information Services

Location: Main Campus

Address: Tucson, AZ USA

Position Highlights

The Library Services Associate III works in collaboration and provides leadership in the coordination and enhancement of Library's public service desks and services, specifically those pertaining to Resource Sharing; interlibrary loan lending and document delivery. The LSA III serves as the Student Manager for the RS ILL student employees and manages the RS ILL services on a day-to-day basis. This position works closely with the PERCS Student Manager to ensure efficient workflows and scheduling of student tasks that overlap or where handoffs between areas of student management take place. This includes designing, developing, maintaining and coordinating training; in collaboration with Information and Training team as appropriate, requiring a high degree of computer/digital fluency in using instructional/training software.

The incumbent regularly attends and participates in conferences or user group meetings bringing back information for department environmental scanning and strategic planning processes; provides analysis support of a wide variety of data to management and makes recommendations for process improvements. Incumbent provides courteous customer service, information, reference and technology assistance. The incumbent supports the library in its mission and vision in providing excellent customer service, and by serving on library-wide projects, and by improving student awareness of the suite of services and resources offered by the library.

This position works in an environment where department members are located in multiple libraries across campus, working early morning, evenings and weekends for supporting the education and research needs of customers and for promoting a safe and secure learning environment in the various libraries. As customers' needs change, the assignments, work and hours may change.

Work Schedule: Monday - Friday 7:00 am - 4:00 pm

Outstanding UA benefits include health, dental, and
vision insurance plans; life insurance and disability programs; paid
vacation, sick leave, and holidays; UA/ASU/NAU tuition reduction for the
employee and qualified family members; state and optional retirement plans;
access to UA recreation and cultural activities; and more!

The University of Arizona has been recognized
for our innovative work-life programs. For more information about working at
the University of Arizona and relocations services, please visit

Duties & Responsibilities


  • Responsible for management of
    8-10 part-time student employees. This includes effective communication with
    various individuals (e.g., desk staff, other student managers, supervisors,
    accountants, facilities and Collections Services staff) to ensure tasks are
    performed correctly.
  • Incumbent
    in this position resides primary responsibility for both RS and PERCS student scheduling
    in When To Work; and back up responsibility for wages budgeting and reporting
    related to both RS and PERCS student tasks.
  • Primary
    back up for Paging, Express Retrieval, Check-in and Searches student manager
    during planned and unplanned leave. This responsibility assumes basic knowledge
    of PERCS student tasks and knowledge of who to refer advanced questions or
    issue to.
  • Provides leadership including
    solving problems and making non-routine decisions.
    Ensures safety of library
    customers, employees, and security of library materials through application of
    library and University policies and procedures. Responds to desk coverage
    requests made by co-workers as needed and based on training and availability.
  • Responds
    to customer inquiries, and provides reference assistance applicable to Resource
    Sharing services. Educates customers to
    be self-sufficient using ILL services, including submitting requests, and renewing
  • Supports the
    ongoing collection, management and analysis of departmental and library use and
    needs assessment data including data required for departmental and library
    projects and strategic planning.
  • Supports the library in its mission and vision in providing
    excellent customer service by serving on library-wide projects and by improving
    student awareness of the suite of services and resources offered by the library
    through participation in campus public programming, student education and
    success events.
  • Facilitates
    meetings, makes presentations as needed, and participates in data based
    decision making.
  • Providessupport for investigating, summarizing, and
    reporting on the needs and risks associated with operationalizing a new service
    (development of best practices, policies, and procedures); including
    benchmarking peers, monitoring trends, seeking feedback from internal and
    external stakeholders, and identifying resource needs.
  • Vender contact with Image
    Data for three (3) public and four (4) production scanners. Responsibility
    includes training AIS desk staff and student assistants in use and basic
    trouble shooting of issues with the public scanners. Training lead for
    production scanning that takes place at various branch locations.
  • The UA Libraries
    support the UA's diversity and inclusiveness strategic initiativesdesigned to create an
    inclusive environment for all faculty, staff, and students. The candidate
    is expected to support diversity and inclusiveness efforts in the department
    and college.
  • Other duties as assigned.


  • Supervisory
    skills, including scheduling, training, approving payroll, developing and
    tracking wage budget and daily supervision of part-time student employees.
  • Leadership
    skills, including evidence of excellent initiative, organizational and time
    management skills; evidence of the use of good judgment and solid analytical
    and problem-solving skills with ability to work autonomously with minimal
  • Customer
    service skills, including the ability to work with diverse people and serve a
    diverse population, as well as taking a proactive approach to meeting customer
    need, coordinating with peers in order to effectively meet customer need, and
    initiating effective interventions that result in customer satisfaction.
  • Ability to prioritize tasks and respond positively to unanticipated
    changes while exhibiting follow through and flexibility under demanding
    circumstances. This involves the ability to work proactively and constructively
    to identify, define and solve problems with customers and colleagues within the
    unit and library-wide.
  • Skills
    in troubleshooting hardware and software, and the ability to acquire and apply
    new technology skills.
  • Skilled
    in Microsoft Outlook and Office Suite (current version) as well as familiarity
    with library technology, including demonstrated skills in troubleshooting
    hardware, software and equipment.
  • Understanding of the research and references process as well as a broad
    understanding of various types of reference sources (e.g., library catalog,
    indexes, web-scale discovery services, search engines, virtual and print
    resources) and their appropriate uses, including understanding the differences
    between primary and secondary resources.
  • Ability to work independently and collaboratively on the design,
    development, delivery and assessment of customized instruction, train groups
    and individuals, whose learning styles, levels of academic preparedness, and
    backgrounds vary greatly in effective use of library resources and research
    tools as well as experience evaluating individuals based on established work
  • Excellent interpersonal and communication skills, both written and
  • Ability to work in a highly collaborative and inclusive environment, one
    that values and leverages the benefits of diverse perspectives.
  • Positive attitude and strong demonstration of Our Values: Collaboration,
    Continuous Learning, Diversity, Innovation, and Integrity.

Minimum Qualifications

  • Bachelor's degree AND one year related
    library experience; OR, Five years related library experience; OR, Any
    equivalent combination of experience, training and/or education.
  • At least one year of supervisory experience.

Preferred Qualifications

  • Experience with interlibrary loan and/or document delivery and its management systems (for example: ILLiad and OCLC).
  • Experience searching integrated Library Services and Discovery Platforms including record interpretation (e.g., Ex Libris, Alma and Primo).
  • Experience providing reference services (in-person and virtual), utilizing the reference interview process to determine customer need, in an academic, research or large public library.
  • Experience training and evaluating individuals based on established work expectations.
    Experience using course management systems (e.g., Desire2Learn).
  • Experience gathering and analyzing internal and external data (both qualitative and quantitative).
  • Experience with process improvement, cost and systems analysis, and project management.

FLSA: Non-Exempt

Full Time/Part Time: Full Time

Number of Hours Worked per Week: 40

Job FTE: 1.0

Work Calendar: Fiscal

Job Category: Libraries

Benefits Eligible: Yes - Full Benefits

Rate of Pay: $18.50 - $20.00

Compensation Type: hourly rate



Career Stream and Level


Job Family

Library Services

Job Function


Type of criminal background check required: Name-based criminal background check (non-security sensitive)

Number of Vacancies: 1

Contact Information for Candidates

Armando Cruz -

Open Until Filled: Yes

Documents Needed to Apply: Resume and Cover Letter

Special Instructions to Applicant

To ensure your application materials are considered, please submit your application by the first review date of 10-28-21 .

Diversity Statement

At the University of Arizona, we value our inclusive climate because we know that diversity in experiences and perspectives is vital to advancing innovation, critical thinking, solving complex problems, and creating an inclusive academic community. As an Hispanic-serving institution and a Native American/Alaska Native-serving institution, we translate these values into action by seeking individuals who have experience and expertise working with diverse students, colleagues, and constituencies. Because we seek a workforce with a wide range of perspectives and experiences, we provide equal employment opportunities to applicants and employees without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or genetic information. As an Employer of National Service, we also welcome alumni of AmeriCorps, Peace Corps, and other national service programs and others who will help us advance our Inclusive Excellence initiative aimed at creating a university that values student, staff and faculty engagement in addressing issues of diversity and inclusiveness.

This website is part of the HigherEdJobs network.