Assistant Dean for Case Management
University of North Carolina at Greensboro
Greensboro, North Carolina
Student Affairs and Services
UNC Greensboro's Dean of Students Office is seeking an Assistant Dean for Case Management. This position leads the university bias team, acts as a case manager for the behavioral threat assessment team, serves as an ombudsperson in hearing student concerns, and leads university programming educating faculty/staff about students facing bias as well as recognition and reporting of concerning behaviors.
The Dean of Students office is committed to creating a culture of care for students at UNCG. Our office values one-on-one relationships with students and engages with many university community members to support all students. Our office is dedicated to living out our university values of diversity, equity, and inclusion by removing barriers for students, creating positive change, and being agents of advocacy. Please join us in our holistic work that will ignite your passion for student success.
Learn more about the Dean of Students office at: https://sa.uncg.edu/dean/about/staff/
UNC Greensboro, located in the Piedmont Triad region of North Carolina, is 1 of only 57 doctoral institutions recognized by the Carnegie Foundation for both higher research activity and community engagement. Founded in 1891 and one of the original three UNC System institutions, UNC Greensboro is one of the most diverse universities in the state with 20,000+ students, and 3,000+ faculty and staff members representing 90+ nationalities. With 17 Division I athletic teams, 85 undergraduate degrees in over 125 areas of study, as well as 74 master’s and 32 doctoral programs, UNC Greensboro is consistently recognized nationally among the top universities for academic excellence and value, with noted strengths in health and wellness, visual and performing arts, nursing, education, and more. For additional information, please visit uncg.edu and follow UNCG on Facebook, Twitter, and Instagram.
Primary Purpose of the Organizational Unit
Join UNC Greensboro, one of the Top 30 Most Promising Places to Work in Student Affairs, as recognized by ACPA and Diverse. UNC Greensboro creates remarkable real-world impact, every day. With nearly 20,000 students and 3,000 faculty and staff, UNCG is the largest state university in North Carolina’s Piedmont Triad region, encompassing Greensboro, Winston-Salem, and High Point. We take pride in being a learner-centered public research university and in being a Minority Serving Institution. Under Chancellor Franklin Gilliam, UNCG has doubled Black faculty members, increased Latino faculty by 50%, and increased Asian faculty by 25%. The University of North Carolina Greensboro (UNCG) and the Division of Student Affairs are strongly committed to recruiting and retaining diverse students, staff, and faculty. The University and the division invest in its staff and administrators by supporting their active engagement in professional associations, affinity groups, professional service, and ongoing learning and development.Learn about our commitment to our students and our Culture of Care that permeates everything we do by visiting sa.uncg.edu, and review our open positions at spartantalent.uncg.edu.
The University of North Carolina Greensboro (UNCG) and the Division of Student Affairs are strongly committed to recruiting and retaining diverse students, staff, and faculty. Under the Division of Student Affairs leadership, the mission of the Dean of Students Office is to initiate learner-centered programs and services that foster a culture of care conducive to academic and personal development.
This position is primarily responsible for the case management functions of the Bias Education and Support Team and the Behavioral Assessment Team (BAT). These multidisciplinary teams focus on early intervention strategies for students who have been impacted by incidents of bias or may be at risk of harming themselves or posing a significant disruption to the living, learning, or work environment. This position will oversee the bias incident intake process which includes coordinating and tracking bias incidents throughout the reporting from beginning to end, working with the bias team members to develop individualized bias incident action plans and appropriate follow up and connecting the impacted/concerned student(s) to the campus and community support resources. In addition to direct case management for the Bias Education and Support Team, the position will serve on the Behavioral Assessment Team (BAT). Some of the BAT responsibilities include managing case intake information, engaging in ongoing case evaluations, coordinating follow-up with active and inactive cases, providing updates on potentially concerning and or disruptive behavior, soliciting pertinent information from campus partners to make informed decisions, and maintaining continuity of care across services providers and bias team.
The position will also be responsible for sharing pertinent information with and between the teams and others; providing guidance to and collaborating with campus partners engaged in the support services to ensure continuity of care; reviewing and maintaining accurate case records (including concerning behavior reports, bias reports, etc.); identifying trending issues that can be integrated for continuous improvement; providing outreach based on best practices on topics related to bias, students in distress and student mental health wellbeing; and coordinating campus-wide training and consulting for faculty, staff and students. Finally, this position will be responsible for reviewing and updating the teams’ policies and procedures annually, tracking and analyzing campus climate and referral demographics data.
Master’s degree required in higher education administration, college student personnel, counseling, or related field of study. Minimum of 5 years post-master’s full-time experience and higher education or similar setting where the applicant contributes to student wellbeing and success within a higher education setting. Successful candidates must have the ability to work effectively in teams and individually in a fast-paced environment. Proven ability to prioritize work appropriately and adapt quickly to changing priorities as well as work independently on multiple tasks and deal effectively with conflicting priorities. Knowledge of principles and practices around diversity, inclusion, and other related topics, student case management, crisis management, student conduct, and familiarity with restorative justice and other related practices. Strong communication skills and ability to present and facilitate training. Candidates must have a willingness to work some evenings and weekends.
Ability to understand the University environment, work collaboratively with on and off-campus partners, and build and sustain relationships with a diverse population of students, faculty, staff, parents/families, and community partners to address a wide array of situations. Experience handling confidential and sensitive information and situations with diplomacy, exercising excellent judgment that is congruent with federal, state, and university policy. Superior critical thinking and organization skills and experience developing and administering assessment tools.