Job Listings

Assistant Director, Ticket Operations

Company:
The University of Arizona
Job Location:
Tucson, Arizona
Category:
Athletics and Coaching

Posting Number: req7342

Department: Administration and Athletics

Location: Main Campus

Address: Tucson, AZ USA

Position Highlights

The University of Arizona seeks an Assistant Director, Ticket Operations. This position will report directly to the Director of Ticket Operations.

The University's strength in undergraduate education and scientific research is paralleled by its excellence on the playing fields, courts, and other venues of its 21-sport Intercollegiate Athletic Program. The Arizona Wildcats compete in the tradition-rich Pacific-12 Conference, "The Conference of Champions." For a more comprehensive view of what makes working in our department unique, please visit the websites at: www.arizonawildcats.com.

Outstanding UA benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; UA/ASU/NAU tuition reduction for the employee and qualified family members; state and optional retirement plans; access to UA recreation and cultural activities; and more!

The University of Arizona has been recognized for our innovative work-life programs. For more information about working at the University of Arizona and relocations services, please click here.

Duties & Responsibilities

  • Independently
    plans, organizes, administers, and implements ticketing operations for assigned
    sport teams: Acts as liaison with coaches, director of operations,
    student-athletes, Event Management, Facilities, and Marketing for each
    sport, as necessary.
  • Responds to
    customer inquiries and problems via email, window, day of game, or
    phone. Provide support in all operational aspects for post season
    games both at home and away.
  • Manages all
    game-day operations for assigned sports (3 total).
  • Responsible for the
    set-up of auxiliary box offices. Works with Event Management to ensure
    security needs are met for the event. Manages player guest
    admissions, media pass list, recruit admissions, will call admissions, and
    game-day ticket sales. Responds to customer service issues and ensures
    secure transportation of monies to and from theAthleticTicket
    Office. Maintains accurate records for attendance
    calculations. Analyzes and implements new or revised standard
    operating procedures for game day ticket operations for assigned sports.
  • Oversees and
    supervise all ticket sales and customer service issues at ticket office
    windows and on site atathleticevents.
    Ensure excellent customer service is being maintained daily by student
    workers via the phone, window, and email. Balances and reconciles ticket
    sales made at the windows and on site at events.
  • Print all tickets for
    assigned sports (3 total). This includes, but is not limited to mobile,
    Thermal tickets, as well as season tickets and parking.
  • Lead all renewal efforts/upgrade
    efforts for assigned sports (3 total), to increase renewal rates year
    after year.
  • Contribute
    to the outbound marketing efforts which include calling current customers
    to retain their season tickets and selling additional single game tickets
    through promotions and other special events.
  • Assist
    in training and supervision of student workers in the McKale Center Ticket
    Office.
  • Other
    duties as assigned.

Knowledge, Skills, and Abilities:

  • Demonstrated
    strong organizational and administrative skills
  • Skill in developing and maintaining good working relationships
  • Ability to problem solve and make decisions
  • Effective written and verbal communication skills
  • Ability to work with diverse populations
  • Ability
    to work nights and weekends as necessary
  • Ability
    to work and interact with staff, faculty, and student-athletes
  • Ability
    to multi-task with frequent interruptions
  • Skill in the use of personal computer/software (Excel, Word, Access, PowerPoint)
  • Knowledge of position related NCAA, Pac-12, and University of Arizona rules and regulations

Minimum Qualifications

  • Bachelor's
    Degree
  • Five years of experience

Preferred Qualifications

  • Master's Degree
  • Experience with Paciolan or a similar Ticketing System Software
  • FLSA: Exempt

    Full Time/Part Time: Full Time

    Number of Hours Worked per Week: 40 + nights and weekends

    Job FTE: 1.00

    Work Calendar: Fiscal

    Job Category: Athletics

    Benefits Eligible: Yes - Full Benefits

    Rate of Pay: 40,000

    Compensation Type: salary at 1.0 full-time equivalency (FTE)

    Grade

    6

    Career Stream and Level

    PC3

    Job Family

    Events Mgmt, Athletics

    Job Function

    Athletics

    Type of criminal background check required: Name-based criminal background check (non-security sensitive)

    Number of Vacancies: 1

    Contact Information for Candidates

    Kelsey Crawford

    crawfordk@email.arizona.edu

    Open Until Filled: Yes

    Documents Needed to Apply: Resume, Cover Letter, and One Additional Document

    Special Instructions to Applicant

    Please submit Resume, Cover Letter,
    and the answers to the following questions as the Additional Document. Thank
    You.

    1. Describe your knowledge of NCAA and Pac-12 Conference rules and regulations
    relating to academics, satisfactory progress, and eligibility.

    2. Please list below any experience you have had since 2015 with high school or
    college student-athletes. This includes working or volunteering in any capacity
    with a high school, AAU, sports club, junior college or 4-year institution
    student-athlete, athletics team or department.

    3. Applicants for this position are subject to the following NCAA Bylaws
    11.4.2, 11.4.2.1, 11.4.2.2, 11.4.3, 11.4.3.1, 11.4.3.2, 11.4.4, 11.4.4.1, and
    11.4.4.2. You may be asked about these Bylaws in an interview, and you may be
    asked to sign a future affirmation confirming the same prior to or upon your
    employment by The University of Arizona, if you are selected for employment. Do
    you understand that by submitting your application for employment you are
    affirming that you have read these Bylaws, and that such Bylaws would not
    preclude your employment by The University of Arizona?

    4. Are you the parent, coach, relative or guardian of a prospective
    student-athlete (i.e., student in 9-12 grade or 7-12 grade for men's basketball
    or junior college student) in the sport of men's basketball, women's basketball
    or football or have any other type of association with any prospective
    student-athlete in the sports of men's basketball, women's basketball or
    football? If yes, please explain.

    5. Is your potential employment within the athletic department conditioned upon
    the enrollment of any prospective student-athlete (i.e., student in 9-12 grade,
    7-12 grade for men's basketball or junior college) in the sport of men's
    basketball, women's basketball or football? If Yes, please explain.

    6. Do you understand that failure to disclose any information related to your
    affiliation with a prospective student-athlete (student in 9-12 grade, 7-12
    grade for men's basketball or junior college) in the sports of football, men's
    basketball or women's basketball might render your application ineligible for
    consideration?

    Diversity Statement

    At the University of Arizona, we value our inclusive climate because we know that diversity in experiences and perspectives is vital to advancing innovation, critical thinking, solving complex problems, and creating an inclusive academic community. As an Hispanic-serving institution and a Native American/Alaska Native-serving institution, we translate these values into action by seeking individuals who have experience and expertise working with diverse students, colleagues, and constituencies. Because we seek a workforce with a wide range of perspectives and experiences, we provide equal employment opportunities to applicants and employees without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or genetic information. As an Employer of National Service, we also welcome alumni of AmeriCorps, Peace Corps, and other national service programs and others who will help us advance our Inclusive Excellence initiative aimed at creating a university that values student, staff and faculty engagement in addressing issues of diversity and inclusiveness.

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