Public Safety Communications Technician
Franklin & Marshall College is recruiting for a full-time Communications Technician in its Public Safety Department.
The Public Safety Communications Technician is responsible for dispatching police, fire, and EMS to the location of emergency incidents in a safe and efficient manner; monitoring alarms, closed circuit television, and emergency telephone systems; providing information to incoming contacts; and for maintaining information in the computer systems. The Communications Technician must be able to respond to emergencies and other incidents quickly, calmly, and effectively.
The Public Safety Communications Technician (PSCT) will serve as the initial point of contact for internal and external customers to the Department of Public Safety (DPS). Customers may be walk in or telephone contacts. The PSCT will record information both manually and by computer to document the day-to-day operations of the DPS and its staff.
The Communications Technician is required to work 40 hours per week and is considered essential; essential employees are required to work during the times the college designates as emergencies. Scheduled work time is 6 pm to 6 am. Occasional overtime and/or weekend hours may be requested. This position requires the need to work flexible schedules, such as weekends and evenings, as a part of the standard work week hours.
- Field emergency communications and calls for service in a calm and professional manner and dispatch the appropriate resource to match the requirements of the incident.
- Maintain close contact with officers in the field to ensure their safety and facilitate the request for additional resources when needed at an emergency scene.
- Serve a critical role in the activation of the campus emergency notification system
- Serve as the initial point of contact for students, staff, and visitors to the college or the department and possess an extensive and diverse knowledge of the campus and its resources; Will be able to answer questions, provide information, and direct customers to the appropriate campus resource in a courteous and professional way.
- Monitor equipment in the Communications Center such as alarm panels and closed circuit television systems and dispatch appropriate resources in the event of an emergency activation. The PSCT will also activate the campus emergency warning system when appropriate.
- Monitor alarm panels, CCTV systems and the campus emergency notification system. Conduct JNET, CLEAN, and NCIC checks when required and complete accurate written communications to include daily incident logs, dispatch logs, campus emergency notifications, and all other documents made available to both internal and external sources.
- High school diploma or GED required. Some college credits preferred.
- Nine to 12 months experience in the public safety or public safety dispatching field required.
- Ability to maintain confidential information in a professional manner required.
- The ability and willingness to provide excellent service and to work in a collegial manner with students, faculty and staff, and other constituencies is essential.
- Outstanding verbal and written communication skills required.
- Ability to react quickly, calmly and accurately under stress required.
- Must possess a strong attention to detail.
- Must be able to become proficient in the operation of alarm systems, CCTV systems, and other emergency equipment as required.
- Solid computer and data entry skills required.
- Ability to acquire and maintain CPR/first aid and other job-related certifications required.
- May be subject to pre-employment, post-offer physical examination and will be subject to random drug screening.
Offers of employment are contingent upon the successful completion of reference checks, a criminal background verification, and verification of credentials. The College will coordinate these verifications.
Franklin & Marshall College requires all employees to provide proof of COVID-19 vaccination by sending a scanned copy of their completed vaccination card to Human Resources. Employees may request a religious or medical vaccination exemption by contacting Human Resources.
Full-time members of the Franklin & Marshall College professional staff receive competitive starting pay and a comprehensive benefits package that includes health coverage, dental, vision, generous retirement savings plan contributions, education benefits for employees, spouses and dependent children, and enjoy access to all College facilities including dining venues to suit all tastes, recreation and fitness facilities, and libraries, plus access to College performances, lectures, and events.