Job Listings

Department Head, Technology Strategy & Services

The University of Arizona
Job Location:
Tucson, Arizona
IT Manager/Director

Posting Number: req7199

Department: Technology Strategy & Services

Location: Main Campus

Address: Tucson, AZ USA

Position Highlights

The University of Arizona Libraries (UAL) seek a dynamic and empathetic leader as Head of the Technology Strategy and Services (TeSS) department which is the department responsible for the assessment, procurement, development, and deployment of IT tools and strategies within the Libraries. In collaboration with library leadership, the TeSS Department Head sets the technology strategies and directions for UAL. This is an exciting opportunity to work across a broad array of problem domains and stakeholder groups and to set future directions for technology in the UA Libraries. The successful candidate will understand the evolving technology needs in higher education and in libraries, be user focused, and have excellent management experience and skills.

Depending on the qualifications, interests and desires of the successful candidate, they may be granted a secondary continuing status track title (equivalent to a tenure track position). This secondary title may be at an Assistant, Associate, or Full rank, and as continuing-eligible or with continuing status. A continuing-eligible position provides incumbents membership in the General Faculty of the University of Arizona along with all accompanying rights and privileges granted by the University and the Arizona Board of Regents. Retention and promotion on the continuing-eligible track are earned through achievement of a record of excellence in position effectiveness, scholarship, and service. If the successful candidate is granted a secondary continuing status track title, the primary Department Head position would be converted into a year-to-year Academic Professional position. If the successful candidate is not eligible or interested to be hired into a continuing status track position, the Department Head position will remain an "at-will" University Staff position.

Outstanding UA benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; UA/ASU/NAU tuition reduction for the employee and qualified family members; state and optional retirement plans; access to UA recreation and cultural activities; and more!

The University of Arizona has been recognized for our innovative work-life programs. For more information about working at the University of Arizona and relocations services, please click here.

Duties & Responsibilities


Department Head for TeSS plays a critical role in defining and leading the
Libraries' technology vision and strategy both in the short and long term. We
are looking for someone with strong management and mentoring experience and
with a demonstrated capacity for moving organizations in strategic directions.
We have a collaborative culture, and TeSS, in particular, works closely across
all Libraries' departments and other partners on campus and beyond. The TeSS
Department Head will serve on Cabinet, the senior management team for the
Libraries and engage with key campus leaders in units such
as University Information Technology Services (UITS), on issues of strategic
importance. Strong communication, advocacy skills, the ability
to work with multiple stakeholders are critical for success.

This is a unique opportunity to lead a group of
approximately 18 FTE of staff who provide the backbone of technology support to
the Libraries. The Head has four direct reports (3 unit leads and 1 project
manager/service lead); this group is the leadership team ("TeSS Leads") for the
Head. The Head reports to the Vice Dean of the Libraries.

creates, manages, and maintains technology services through three groups:

  • Library Operations supports the library help desk,
    endpoint management, digital signage, A/V and events;
  • Software Development builds and maintains web applications and
    automation tools; and
  • Platform Engineering administers and maintains server
    infrastructure (on-premise and cloud) used for application hosting and data

TeSS Department Head will set priorities for TeSS and for technology strategy
in the UA Libraries in consultation with UAL leadership. Duties and
Responsibilities include:

  • Provides overall leadership and
    vision for the Technology Strategies and Services (TeSS) department. In
    consultation with UAL leadership and the TeSS Leads, sets priorities to support
    the technology needs of the UA Libraries.
  • Manages and engages a diverse group
    of staff (approximately 18 FTE including 4 FTE as direct reports) to work
    effectively towards shared goals.
  • Manages an annual technology budget
    of approximately $800K.
  • Serves on the Libraries' senior
    management team (Cabinet), representing TeSS needs and perspectives on Cabinet,
    as well as contributing to organization-wide decision making.
  • Recruits, hires, and onboards new
    employees in collaboration with the TeSS Leads.
  • Monitors and assesses the
    organizational effectiveness of the department.
  • Leads efforts within TeSS and the
    Libraries to ensure that our technology staffing, strategies, and practices
    contribute to the Libraries' inclusive and anti-racist approach to services and
  • Communicates regularly with
    stakeholders and UAL employees on IT issues and TeSS priorities.
  • Works across UAL to establish best
    practices for sustainable and equitable innovation and development.
  • Ensures that
    the Libraries are following best practices for information security and
  • Fosters professional development of staff to
    meet the challenges of a rapidly changing environment.
  • Advocates for Libraries' information
    technology initiatives, services, staff, and partnerships internally and
  • Communicates, collaborates, and consults with
    central IT
    services (UITS) particularly around issues of centralized services and
  • Represents the Libraries in
    University committees, collaborative technology initiatives across the
    University, and in national and international efforts.
  • Anticipates,
    initiates, and responds to changes in the environment, and keeps abreast of new
    trends that impact information technology, higher education, and the library
    profession to ensure that the Libraries and the University achieve their goals.
  • The
    UA Libraries support the UA's diversity and inclusiveness strategic initiativesdesigned
    to create an inclusive environment for all faculty, staff, and students.
    The candidate is expected to support diversity and inclusiveness efforts
    in the department and college.
  • Other
    duties as assigned.


  • Ability to be an effective team leader who fosters an inclusive,
    efficient, and collegial workplace.
  • Knowledgeofcurrent
    trends in information technology within academic research libraries and higher
  • Knowledge of
    agile methodologies for software development.
  • Knowledge of
    the typical academic library technology stack (e.g. Library Services Platform
    (Alma/Primo), interlibrary loan management software (ILLiad), remote access
    (EZproxy), repository and digital collections software (DSpace and CONTENTdm)).
  • Knowledge of
    IT security issues and practices.
  • Knowledge of cloud infrastructure and
    migration practices.
  • Knowledge of
    user experience principles and practices.
  • Knowledge of digital preservation
    practices and technologies especially as they intersect with storage and
    management of digital assets.
  • Knowledge of how to plan and design for
    inclusive technologies and policies.
  • Ability to develop and execute an overall IT
    vision for the UA Libraries.
  • Ability to develop short and long term
    roadmaps for technology infrastructure and services.
  • Ability to
    manage a complex portfolio of projects.
  • Ability to
    work with multiple stakeholders and to prioritize competing needs.
  • Ability to
    coach and mentor direct and indirect reports.
  • Excellent
    interpersonal and communication skills, both written and verbal.
  • Ability to work in a
    highly collaborative and inclusive environment, one that values and leverages
    the benefits of diverse perspectives.
  • Positive attitude and
    strong demonstration of Our Values: Collaboration, Continuous Learning,
    Diversity, Innovation, and Integrity.

Minimum Qualifications

Qualifications for Primary Department Head Position:

  • Bachelor's degree.
  • Nine years of
    related work experience, including five years of managerial experience, or
    equivalent combination of education and work experience.
  • Experience managing complex budgets.
  • Experience with project management.
  • Experience managing a broad and diverse portfolio of services
    and projects.
  • Experience in one or more of the following areas: software
    development, systems administration, library services platforms, or client
    systems and support.
  • Experience
    contributing to organizational or personal diversity and inclusion-related
    goals and initiatives.
  • Experience leading a team, project, program, or function is required.

Qualifications for Secondary Continuing Status Track Title:

  • If brought in under the continuing status track, must have a Master's degree in library/information science from an ALA-accredited institution or an advanced degree in a relevant field.
  • If brought in under the continuing status track, must show
    evidence of the ability to achieve continuing status (equivalent to tenure),
    including contributing to the information/library profession and to fulfilling
    the responsibilities of a library faculty member through service and

Preferred Qualifications

  • Advanced degree in a relevant field.
  • Experience in higher education or cultural institutions.
  • Experience in an academic research library environment.
  • Demonstrated experience with agile methodologies for software development.
  • Experience in two or more of the following areas: software development, systems administration, library services platforms, or client systems and support.
  • Demonstrated experience with typical library technologies (e.g. digital repository and collections software, search and discovery services, digital preservation tools).
  • Demonstrated experience with integrating user-centered principles and user experience practices into information technology work.

FLSA: Exempt

Full Time/Part Time: Full Time

Number of Hours Worked per Week: 40

Job FTE: 1.0

Work Calendar: Fiscal

Job Category: Information Technology

Benefits Eligible: Yes - Full Benefits

Rate of Pay: $110,000 - $125,000

Compensation Type: salary at 1.0 full-time equivalency (FTE)



Career Stream and Level


Job Family

IT Architecture

Job Function

Information Technology

Type of criminal background check required: Name-based criminal background check (non-security sensitive)

Number of Vacancies: 1

Contact Information for Candidates

Armando Cruz -

Open Until Filled: Yes

Documents Needed to Apply: Resume and Cover Letter

Special Instructions to Applicant

To ensure your application materials are considered, please submit your application by the first review date of October 25, 2021.

Diversity Statement

At the University of Arizona, we value our inclusive climate because we know that diversity in experiences and perspectives is vital to advancing innovation, critical thinking, solving complex problems, and creating an inclusive academic community. As an Hispanic-serving institution and a Native American/Alaska Native-serving institution, we translate these values into action by seeking individuals who have experience and expertise working with diverse students, colleagues, and constituencies. Because we seek a workforce with a wide range of perspectives and experiences, we provide equal employment opportunities to applicants and employees without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or genetic information. As an Employer of National Service, we also welcome alumni of AmeriCorps, Peace Corps, and other national service programs and others who will help us advance our Inclusive Excellence initiative aimed at creating a university that values student, staff and faculty engagement in addressing issues of diversity and inclusiveness.

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