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What is Cornell University and what is Information Technology @ Cornell?
Cornell University, unique among peers, is the federal land-grant institution of New York State, a private endowed university, and a member of the Ivy League. Information technologies (IT) is a strategic enabler for many functions at Cornell. Staff working in IT are found in most colleges and units across Cornell. We are comprised of many organizations, but we work as one. By being where Cornell faculty, staff, and students are, we are better able to offer support-whether needed at your desktop or to solve a major business, academic or research objective-to everyone at Cornell. Check out this link to find out more about IT@Cornell.
What you will do:
Network Facilities & Operations (part of Cornell Information Technologies' (CIT) Network Services in CIT Infrastructure) is seeking a multi-talented Network Engineer to play a central role in the operations, maintenance, and support of central networking services vital to the IT operations and research missions of Cornell University. Network Facilities & Operations supports the Network Engineering, Network Systems Engineering, Infrastructure Engineering, and Field Services teams within Network Services on day-to-day operational issues and cross-team projects. In addition, the Network Facilities & Operations team routinely engages with other groups in CIT, IT professionals across campus, and the research community on a variety of projects and technology initiatives. CIT Network Services is a fast-paced, collaborative, and results-driven organization.
The Network Engineer will have broad technical expertise and be customer-oriented to support multiple networking and communications technologies. The customer base spans the entire Cornell community on the Ithaca Campus, at remote sites across New York state, and beyond. This role will require the candidate to excel in both team and independent work environments. The Network Facilities & Operations team also serves as the entry point and triage group for both minor operational issues and major network incidents.
The Network Engineer will provide operational support for a portfolio of technologies and services. Duties will include:
- Resolving or triaging all trouble tickets for the Network Engineering team
- Resolving or triaging all DNS & DHCP requests for the Network Systems Engineering team
- Provisioning, troubleshooting, and monitoring wireless access points
- DNS & DHCP configuration troubleshooting
- Provisioning new IP networks across campus, at remote sites, and in the data centers
- Remote site VPN provisioning and troubleshooting
- Maintaining and updating network monitoring and management systems
- Coordinating on-site assistance with the Field Services team
- Assisting Field Services with remote networking and DNS support
- Assisting the IT Security Office in campus firewall operations
- This position will require occasional off-hours support.
What you will be:
You will be a people person who is passionate about technology and solving problems with a strong customer service focus. One who identifies opportunities in challenges and shows initiative. A problem-solving attitude with an ability to achieve specific goals are essential skills to perform well in this position. Also, we work as a team here, so collaboration is key!
Additionally, you will have:
Bachelor's degree with a minimum of 2-4 years of relevant full time experience or equivalent combination of education and experience.
Required knowledge, skills and abilities include:
- 3 years of experience operating and troubleshooting network infrastructure in a multi-protocol environment
- Knowledge of Wi-Fi (802.11) wireless specifications and associated protocols (WPA2, MSCHAP, AES, AMON)
- Knowledge of Local Area Network (LAN) and Wide Area Network (WAN) technologies
- Knowledge of routing and switching protocols (OSPF, BGP, LACP, Spanning Tree, ARP, multicast)
- Understanding of DNS & DHCP protocol operation
- Understanding of IPSEC VPN and other remote access / security protocols
- Familiarity with network monitoring systems, concepts, and protocols (SNMP, IP ARP, MAC addresses)
- Self-starter that understands the meaning of facilitated collaboration both within and outside an organization
- Strong coordination and organizational skills are essential
- Ability to work under pressure and time constraints and to visualize processes end-to-end
- Ability to present information effectively to peers and IT managers
- Ability to learn new technologies quickly
If you have all those things, great! We have a few more things that we would prefer you to have, but it's ok if you don't.
- Experience working in Higher Education / R1 Research Universities
- Experience with Juniper Networks and Aruba Networks equipment
- Experience with network automation (Ansible) and Zero Touch Provisioning (ZTP)
This position is located in Ithaca, New York. The successful applicant will be asked to perform this role both in person and remotely at a location in the United States. The successful applicant will be readily available to work in person on "home" days or be prepared to work in person as work demands.
The New York Convenience of employer guidelines require New York State individual tax reporting and withholdings for this position. Additional individual state income tax filings may also be required if working temporarily outside New York State.
What we offer:
Great benefits that include educational benefits, access to a plethora of wellness programs, employee discounts with local and national retail brands, health care options to choose from, generous paid leave provisions: Paid vacation and health/personal time, 12 university paid holidays (including end of year winter break through New Year's Day) and superior retirement contributions.
An active and diverse community to work and thrive in! Cornell is situated in picturesque Ithaca, New York, the heart of the Finger Lakes. Ithaca is home to two academic institutions, state parks, waterfalls, gorges, and a wide range of art galleries, theaters, eateries, wineries, and breweries. Ithaca has something to suit all ages and interests!
No Visa sponsorship available for this position.
University Job Title:Network Engineer III
Job Family:Information Technology
Pay Rate Type:Salary
Contact Name:Cyndi Morris
Number of Openings:1
Job Titles and Pay Ranges:
To learn more about Cornell's non-union staff job titles and pay ranges, see Career Navigator. The final rate of pay for the successful candidate will be determined considering the following criteria:
Prior relevant work or industry experience.
Education level to the extent education is relevant to the position.
Unique applicable skills.
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Online Submission Guidelines:
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For general questions about the position or the application process, please contact the Recruiter listed in the job posting.
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Diversity and Inclusion are a part of Cornell University's heritage. We are a recognized employer and educator valuing AA/EEO, Protected Veterans and Individuals with Disabilities. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations. Cornell University is an innovative Ivy League university and a great place to work. Our inclusive community of scholars, students, and staff impart an uncommon sense of larger purpose, and contribute creative ideas to further the university's mission of teaching, discovery, and engagement.2021-10-06-07:00