The Fralin Biomedical Research Institute at VTC and the Virginia Tech School of Medicine located in Roanoke, VA are seeking a full-time Receptionist and Research Participant Coordinator. Position responsibilities: Maintains and projects a stellar customer service approach and philosophy consistent with the support team standards of FBRI and SoM at all times. Answers phone lines and greets visitors. Monitors cameras and elevator traffic. Issues visitation badges to all guests. Refers callers and visitors to appropriate individuals, labs and locations. Monitors shared classroom space and maintains a schedule regarding the use of shared classrooms. Maintains a collaborative work environment with other front office personnel. Receives and sorts incoming mail. Monitors the loading dock and coordinates incoming deliveries to the appropriate individuals/locations. Provides administrative support as assigned which may include tasks in HR, finance, communications, etc. Assists with special events. Provides tours as requested.
- Demonstrated administrative experience.
- Must communicate clearly and concisely, both verbally and in writing.
- Superior customer service attitude and professional demeanor.
- Ability to maintain/handle confidential information appropriately.
- Demonstrated proficiency in Microsoft Office applications.
- Ability to work in a fast paced, high stress environment with a high degree of efficiency.
- Must be detail oriented and highly organized.
- Ability to multi-task and work independently with minimal supervision.
- Experience in customer service environment.
Experience in an academic or medical environment. Direct experience in patient scheduling and orientation. Associate's degree in business administration or other related field or equivalent applicable experience.
The successful candidate will be required to have a criminal conviction check as well as documentation ofCOVID-19 vaccinationor receive approval from the university for a vaccination exemption due to a medical condition or sincerely held religious belief.
About Virginia Tech
Dedicated to its motto, Ut Prosim (That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an inclusive community dedicated to knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight undergraduate colleges, a school of medicine, a veterinary medicine college, Graduate School, and Honors College. The university has a significant presence across Virginia, including the Innovation Campus in Northern Virginia; the Health Sciences and Technology Campus in Roanoke; sites in Newport News and Richmond; and numerous Extension offices and research centers. A leading global research institution, Virginia Tech conducts more than $500 million in research annually.
Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, sex (including pregnancy), gender, gender identity, gender expression, genetic information, national origin, political affiliation, race, religion, sexual orientation, or military status, or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or on any other basis protected by law.
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