Paying for College Specialist - Limited Term through May 2023
LOCATION: Green Bay Campus
STANDARD HOURS: 37.5 hours per week. Monday-Friday 8:00 am to 4:30 pm. Flexibility required to work other hours as needed.
MINIMUM STARTING WAGE*: $22.01
*Current benefit eligible employees will be placed within the pay range based on their current rate/range.
Required online application available on website: www.nwtc.edu/jobs
The College is seeking to attract ethnically diverse instructors and staff who can inspire our increasingly diverse student population. We believe every member on our team enriches our diversity by exposing us to a broad range of ways to understand and engage with the world, identify challenges, and to discover, design, and deliver solutions. We value the ability to serve students from a broad range of cultural heritages, socioeconomic backgrounds, genders, abilities, and orientations. Therefore, we seek applicants who demonstrate they understand the benefits of diversity in a higher education community. Consideration will be given to equity-minded individuals committed to collaborating with faculty, staff, administration, students, and community partners who are also committed to closing equity gaps.
Evaluate student’s financial circumstance and provide relevant financial guidance and support to students regarding available financial resources in accordance with pertinent federal, state, and college regulations and polices. Coordinate and process institutional scholarships and federal emergency funding available to students. Develop outreach methods, communications, and payment options to minimize aging accounts and ensure the success of students. Research, analyze, and problem solve complex account issues and reconciliation accounts related to students.
Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the functions identified in the job description.
Essential Functions Statement(s)
- Evaluate student’s financial circumstance and provide relevant financial guidance and support to students regarding all available financial resources in accordance with all pertinent federal, state and college regulations and policies.
- Assist students in accessing resources to make college attendance affordable. Provide proactive outreach to students who have outstanding balances, incomplete financial aid files and support completion of necessary documents.
- Be the expert in funding sources available to students at the college and maintain expert knowledge to share with students/staff.
- Collaborate, coordinate, and communicate with departments within the college to ensure in constant sharing of information and quality of service for our students and customers.
- Compose, research, and update materials to provide information for our customers, staff and the general public.
- Proactively cultivate student-focused relationships with prospective and current students by demonstrating exceptional customer service through written communication, phone calls, virtual appointments, and outreach events.
- Provide students, parents, and staff with information regarding the availability and eligibility requirements of institutional and federal funding
- Maintain budget and financial records; apply student funding to student accounts in accordance with school, state, and federal regulations.
- Educate student borrowers about their financial obligations and future financial management.
- Conduct presentations and workshops on financial aid, financial literacy, and college affordability to various stakeholders both on and off campus.
- Cross-train and back up in other areas of Enrollment Services such as admissions, student finance, financial aid, customer contact teams.
- Values - Demonstrate behaviors and action that support the College’s values - Customer Focus, Everyone Has Worth, Passion and Inspiration, Collaboration, Emotional Intelligence, Results and Accountability, Valuing Talent and Well Being, and Ethics.
- Student Success – Demonstrate behaviors and actions that support student recruitment, retention, and student success initiatives.
· Diversity Oriented - Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, disability, socio-economic background, or job type.
- Accountability - Ability to accept responsibility and account for his/her actions.
- Accuracy - Ability to perform work accurately and thoroughly.
- Time Management - Ability to utilize the available time to organize and complete work within given deadlines.
- Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
- Interpersonal - Ability to get along well with a variety of personalities and individuals.
- Self Motivated - Ability to be internally inspired to perform a task to the best of one’s ability using his or her own drive or initiative.
- Working Under Pressure - Ability to complete assigned tasks under stressful situations.
- Problem Solving – Ability to find a solution for or to deal proactively with work related problems.
SKILLS & ABILITIES
Education: Minimum of Associate's Degree in Finance, Credit, Accounting, or related area.Experience: Minimum of one year of related experience.
**An equivalent combination of education and work experience may be considered.
Microsoft Office Suite, preferably in Microsoft Excel, customer relationship management system (CRM) and database management system (PeopleSoft preferred)