Job Listings

Retail Sales Specialist (2 positions) - Cornell Retail Services

Cornell University
Job Location:
Ithaca, New York

Cornell University embraces diversity and seeks candidates who will contribute to a climate that supports students, faculty and staff of all identities and backgrounds. We strongly encourage individuals from underrepresented and/or marginalized identities to apply.

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Student & Campus Life (SCL) inspires transformation in all Cornell students on their journey of individual, academic and personal evolution. Our division is comprised of leading student affairs experts who support our campus on pressing student life matters including public service, health, wellness, social justice, residential living, food services, sports, recreation, career services, and student activities and organizations including sorority and fraternity life. Our nearly 4,000 staff and student employees who make up SCL embrace the opportunity to represent the division and strive for excellence as we shape the Cornell student experience, one interaction at a time.

A dynamic hub of the Cornell University campus and a recognized leader in collegiate retailing innovation, the Cornell Retail Services team serves students, faculty, staff, alumni and visitors through its 22,000 sq. ft. main store, online store, and branch locations, producing $25 million in annual sales and consistently achieving outstanding operational benchmarks. Cornell Retail Services strives to deliver legendary customer service, provide a rewarding work experience, and produce excellent financial results.

Cornell Retail Services is currently searching for two (2) Retail Sales Specialist in two unique locations. Candidates interested in a particular location/department should express that interest through their cover letter and/or resume.

  • Ithaca Commons Branch Store - The Cornell Store's, Ithaca Commons location, is located on the award-winning Downtown Ithaca Commons, a four-block pedestrian shopping area with over 100 unique shops, restaurants, street vendors and street entertainers. The retail sales portfolio for this location is ~$1 million in total annual sales.

  • Main Store - Tech Connect - At our flag ship store on Cornell's main campus, the Tech Connect department encompasses a range of products that are critical to the academic success of our students, faculty and staff. These products include computer hardware, computer software and technology accessories our customers may be searching for.

The Retail Sales Specialist, in either location, will support the Retail Leads and Retail Store Manager by providing frontline assistance in the following areas:

  • Sales and Service - Greeting and welcoming customers and guests, demonstrating "active selling", providing product information and guidance, and ensuring a high-quality customer service experience

  • Point of Sale Support - Operate computerized cash registers, assist customers with check-out, and execute appropriate cash handling procedures. Process returns and issue credits when requested.

  • Visual Merchandising - Assisting in maintaining the appearance of the sales floor, setting up seasonal promotions/visual displays, regularly monitor assigned areas for product restocking and recovery, and keep merchandise orderly and neat in appearance.

  • Inventory Support - Receive and process incoming merchandise and assist with special orders and store-to-store shipping requests

  • Training - Assist in the training and guidance of student and temporary employees.

Success in this role includes the ability to operate in a fast-paced environment both independently and as a team player as well as being able to multi-task effectively through multiple priorities. Additionally, it's important to consistently demonstrate strong customer service skills and be able to work with, and support, a variety of customers, visitors, clients and staff. In this role, it's important to be flexible as the schedule may change based on business needs and will include some evenings, weekends, and holidays.

Required Qualifications

  • High school diploma or equivalent with at least one year of experience in a retail environment or an equivalent combination or education and experience. College coursework, Associates degree or other formal training is preferred.

  • Competency with computer/systems use.

  • Excellent oral and written communication skills.

  • Demonstrated passion for customer service

  • Ability to occasionally climb ladders and lift and/or move 25-50 pounds as needed.

Preferred Qualifications:

  • Additional work experience in business management, hospitality, fashion/design, and or other related fields.

  • Prior experience with point-of-sale (POS) systems

No relocation assistance is provided for this position. Visa sponsorship is not available for this position

University Job Title:

Sales Asst II

Job Family:

Auxiliary Services



Pay Rate Type:



Contact Name:

Darren Murphy

Number of Openings:


Job Titles and Pay Ranges:

To learn more about Cornell's non-union staff job titles and pay ranges, see Career Navigator. The final rate of pay for the successful candidate will be determined considering the following criteria:

  • Prior relevant work or industry experience.

  • Education level to the extent education is relevant to the position.

  • Unique applicable skills.

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For general questions about the position or the application process, please contact the Recruiter listed in the job posting.

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EEO Statement:

Diversity and Inclusion are a part of Cornell University's heritage. We are a recognized employer and educator valuing AA/EEO, Protected Veterans and Individuals with Disabilities. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations. Cornell University is an innovative Ivy League university and a great place to work. Our inclusive community of scholars, students, and staff impart an uncommon sense of larger purpose, and contribute creative ideas to further the university's mission of teaching, discovery, and engagement.

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