Testing Support Specialist
The position of Testing Support Specialist exists to provide students, staff, and faculty at Pikes Peak Community College with support in delivering integrated testing services. This position provides testing services to include proctoring and administering placement testing, testing for PPCC courses, standardized and industry certification testing, CLEP and DSST testing, GED and ESL testing, and other tests determined to meet students’ needs. Testing Support Specialists operates testing software, including online and computer-based testing, follows regulations and technical support, and ensures the academic integrity of testing.
- Completed Bachelor’s degree from a regionally accredited institution.
- Two years of experience proctoring and administering a variety of testing or assessment programs, including national-level standardized exams.
- Experience working with community college or university students.
- Demonstrated experience with Microsoft Office Suite and electronic file management.
- Completed Master’s Degree in education, counseling or psychology, student affairs, management, public administration, or closely related field.
- Experience working with diverse populations.
- Experience providing advising, career counseling, or other student services to community college or university students.
- Experience using computer software such as web design software and internet browsers.
- Experience using Banner (INB and SSB) student record system.
- Proctor certifications for at least two testing companies.
Salary range is firm $41,615.00 to $42,239.00 annual gross. For full consideration, all application materials must be received by 4:00 p.m. on Friday, October 1, 2021. Applications accepted until position is filled.
Application Process: Please submit electronically a cover letter, resume, transcripts (unofficial), and the names and contact information of three recent job-related references who can address your expertise and background for this position. The cover letter must specifically address each of the qualifications listed under Minimum Qualifications and Preferred Qualifications in the exact same order in which they are listed in this announcement.
This position may be eligible for a variety of employee benefits and additional perks. Information may be reviewed at https://www.cccs.edu/employee-resources/employee-benefits/ and https://www.ppcc.edu/human-resource-services/benefits/additional-perks.
Interviews will be conducted in-person. The College does not reimburse candidates for travel expenses associated with interviewing, unless otherwise indicated at the time of call for interview.
Note: Prior submission of application materials will not be considered.
Test proctoring and administration
Provides pre-test advising to students regarding the need to placement testing, including providing test preparation information. Determines exemptions from testing based upon documentation of academic preparation, following state and institution defined guidelines. Process and input transcripts, ACT, SAT, and other placement assessment scores into student’s records. Proctors placement tests, standardized tests, and PPCC course tests with knowledge of higher education testing procedures, under the supervision of the Coordinator of Testing. Maintains training and certification requirements to administer tests and ensure their integrity. Assists students with scheduled appointments for all testing services offered by the Testing Center. Setup and maintain exam computers, including troubleshooting IT related issues.
Assists and supports Advising & Testing operations to include intake of students, answering questions from students, staff, and faculty with regard to departmental or instructional divisions to maintain compliance with institutional practices and procedures. Updates internal and external documents and marketing materials. Provides excellent customer service by answering phones, returning voicemails, and responding to emails in a timely manner.
Assists with Advising & Testing data gathering, assessment, and reporting
Works with the Coordinator of Testing on continuous assessment and improvement of processes affecting student enrollment and success metrics. Collects and reports testing data. Adheres to departmental tracking procedures.
At the direction of the Coordinator or Director serves as an Advising & Testing liaison to faculty and instructional division staff and leadership in meetings, classes, and events. Represents Advising & Testing on college committees and task forces as assigned, to include special events and service activities.
General Duties, Knowledge, Skills, and Abilities
- Knowledge and understanding of the relationship between advising and testing for new and continuing students.
- Knowledge and understanding of community college mission, community college students, and diverse student populations.
- Knowledge of standardized (high-stakes) testing, college testing, placement, assessment and measurement programs.
- Demonstrated computer skills including Microsoft Office products, web design, internet browser, online usage, and basic network configurations and operations.
- Ability to prepare effective written communications, utilizing correct grammar and spelling.
- Ability to interact professionally and tactfully, communicate, establish rapport and work collaboratively with a wide variety of constituents, including students, faculty, staff, and community members or organizations.
- Demonstrated skills in organization and accurate recordkeeping with strict attention to detail and student privacy issues.
- Works effectively with a diverse group of students, faculty, staff, and outside personnel and agencies.
- Excellent organizational, multi-tasking and report writing skills
- Public speaking and presentation experience.
- Must be able to work independently and follow through on assignments with minimal direction; and as an effective team member.
- Must be able to work at all campus locations, all military sites, and any off campus sites deemed necessary. Occasional evening and occasional Saturday hours will be required.
This job description reflects Pikes Peak Community College’s best effort to describe the essential duties and qualifications of the job. It is not an exhaustive statement of all the duties, responsibilities or qualifications of the job. This document is not intended to exclude an opportunity for modifications consistent with providing reasonable accommodation.
EEO Statement: Pikes Peak Community College is an Equal Employment Opportunity/Americans with Disabilities Act institution. We value diversity, strive for a more unified campus where all people are valued, treated fairly, and possess a sense of belonging. Pikes Peak Community College encourages minorities, women, veterans and persons with disabilities to apply.