Student Support Counselor
Reporting to the Associate Director of Student Support Services, Student Support Counselors (SSC) are the single-point of access for students and provides student-centered support services. SSCs administer a high-level of student service to ensure retention, student satisfaction, and success of students. SSCs are responsible for adhering to all internal, federal, Department of Education, and affiliate policies and procedures. Student contact is extensive and substantive as is maintaining accurate records in order to support students' through their programs. Staff members are expected to exercise a high degree of responsibility and independent judgment, and to work hours consistent with the campus student populations' need for access to services.
About the Department:
The Student Support Services team is the single-point of access for students and provides student-centered support services (ADA accommodations, international student services, etc.) in addition to being integral in student life & events. SSCs administers a high-level of customer service to ensure student persistence and success.
Student Support Services team members work collaboratively within the office and with many other campus-wide constituent groups. Team members are expected to exercise a high degree of responsibility and independent judgment, and to work hours consistent with the campus student populations' need for access to services (necessitating evenings and weekends in some instances).
Work with and support new and continuing students at various stages of their education.
Administration of advising services including registration, evaluation of program requirements, incomplete grades, student class activity, Satisfactory Academic Progress, and overall degree progress.
Call/meet with each student throughout the term to ensure they are successfully completing coursework and to provide support.
Respond to calls and e-mails from incoming or current students on a daily basis by providing guidance regarding course work, policies, and support.
Ensure student's academic account/record are accurate and up-to-date by clear and timely processing of important academic forms (e.g. Add/Drop, Withdrawal, Leave of Absence, etc.).
Advising at-risk students through work/life balance, time management, other circumstances to ensure successful completion of the course and program.
Serve as a liaison with primary responsibilities for a sub-department of Student Support Services (e.g. international student services, ADA accommodations, military student support, etc.).
Advising students on course/program content and registration in degree program of study.
Follow-up on the progress of Academic Plans for students on who do not meet the Satisfactory Academic Progress Requirements or in need of additional support.
Collaborate with various student facing departments such as Academics, Financial Aid, Admissions, and Student Accounts to ensure the success of the student.
Work with Office of the Registrar to ensure that incoming and current students receive timely information and guidance regarding institutional policies, course registration, program completion, etc.
Advise students on support services and resources available to them through their school.
Adherence to set internal, federal, DOE, and affiliate policies and procedures, integrity and ethical standards.
Perform other duties as assigned.
Essential Knowledge, Skills, and Abilities:
Excellent PC skills (Word, Excel, Power Point) and other clerical skills (phone skills, typing, filing)
Skills to establish and maintain effective relationships
Excellent verbal and written communication skills
Organizational and time management skills
Ability to collaborate and communicate with all students regardless of educational level as well as all employees regardless of position, title, or location
Excellent team work
Bachelor's degree required
Experience within student facing positions and/or higher education preferred
Ability to work weekends and evenings
Company:The Chicago School of Professional Psychology