Job Listings

Lead Residential Services Technician

Kennesaw State University
Job Location:
Kennesaw, Georgia
Facilities Management
Lead Residential Services Technician

Job ID: 232762
Location: Kennesaw, Georgia
Full/Part Time: Full Time
Regular/Temporary: Regular

About Us
A leader in innovative teaching and learning, Kennesaw State University offers undergraduate, graduate and doctoral degrees to its more than 41,000 students. With 11 colleges on two metro Atlanta campuses, Kennesaw State is a member of the University System of Georgia and the second-largest university in the state. The university's vibrant campus culture, diverse population, strong global ties and entrepreneurial spirit draw students from throughout the region and from 126 countries across the globe. Kennesaw State is a Carnegie-designated doctoral research institution (R2), placing it among an elite group of only 6 percent of U.S. colleges and universities with an R1 or R2 status. For more information, visit

Our Kennesaw campus is located at 1000 Chastain Road NW, Kennesaw, GA 30144. Our Marietta campus is located at 1100 South Marietta Parkway, Marietta, GA 30060.

Job Summary
Responsible for maintaining mechanical, electrical, plumbing, and related systems within On-Campus Housing. Assists leadership and performs independent and high-level complex maintenance work including detection and correction of mechanical failures.

1. Assists in training and monitoring daily work activity of assigned staff

2. Assists in assigning work orders to staff and follows up to ensure work is completed properly and in a timely manner

3. Performs and inspects independent and high level complexity maintenance work including detection and correction of mechanical failures

4. Performs and inspects maintenance work requests for residents including, but not limited mechanical, plumbing repairs, appliances repairs, HVAC repairs, electrical repairs, and carpentry repairs

5. Supervises and assists on-site contractors and vendors

6. Responds to emergency plumbing calls such as clogged drains, broken water lines and frozen pipes, evaluating the situation, giving support to facilities leaders

7. Investigates and responds to all emergency calls as needed

8. Assists in implementing planned preventative and corrective maintenance programs

9. Assists in maintaining and updating inventories and other supplies as needed

10. Assists in all aspects of residence hall TURN process

Required Qualifications
Educational Requirements
High school diploma or equivalent

Other Required Qualifications
Current, valid and unrestricted Georgia driver's license
HVAC/EPA Refrigeration Certification

Required Experience
Five (5) years related work experience and two (2) years of supervisory or lead work experience

Preferred Qualifications
Preferred Experience
Operate heavy machinery and electrical equipment
Operate and work in extreme temperatures and heights including aerial lifts and ladders.
Housing maintenance experience is preferred.

Knowledge, Skills, & Abilities
Able to understand and comply with building codes, electrical codes, fire codes, plumbing codes and other technical standards and specifications is required
Able to use and understand all meters and test equipment related to HVAC maintenance
Able to serve in a 24/7 on-call capacity for emergency situations and carry an on-call cell phone
Able to work with residents and staff of diversified backgrounds with a positive, optimistic and solutions orientated attitude
Able to handle multiple tasks, projects and timelines such as mass replacements of thermostats, lighting, appliances, etc.
Ability to adapt to changing work environments
Ability to get along with others and work as part of a team Ability to perform repairs and maintenance on equipment following technical manuals and diagnostic procedures
Able to handle multiple tasks or projects at one time meeting assigned deadlines

Knowledge of all aspects of HVAC Maintenance
Knowledge of appropriate safety standards

Leadership skills that reflect a team approach, demonstrate integrity, efficiency, and the ability to deliver high quality service
Excellent interpersonal, initiative, teamwork, problem solving, independent judgment, organization, communication (verbal and written), time management, project management and presentation skills
Basic knowledge of computer applications and programs associated with the position (i.e. Microsoft Office suite)
Strong attention to detail and follow up skills
Strong customer service skills and phone and e-mail etiquette

Equal Employment Opportunity
Kennesaw State University is an Equal Employment Opportunity/Affirmative Action Employer. It is the policy of Kennesaw State University to recruit, hire, train, promote and educate persons without regard to age, color, disability, ethnicity, gender, national origin race religion, sexual orientation, or status as a protected Veteran. Kennesaw State University is a participant in the Employment Eligibility Verification Program (E-Verify) effective October 15, 2007. Participant ID: 61415

Other Information
This is not a supervisory position.
This position does not have any financial responsibilities.
Yes, this position will be required to drive.
This role is considered a position of trust.
This position does not require a purchasing card (P-Card).
This position may travel 1% - 24% of the time
This position does not require security clearance.

Background Check
  • Standard Enhanced + DMV
Per the University System of Georgia background check policy, all final candidates will be required to consent to a criminal background investigation. Final candidates may be asked to disclose criminal record history during the initial screening process and prior to a conditional offer of employment. Applicants for positions of trust with screening results which confirm a disqualifying criminal history will be immediately disqualified from employment eligibility.

All applicants are required to include professional references as part of their application process. Some positions may require additional job-based screenings such as motor vehicle report, credit check, pre-employment drug screening and/or verification of academic credentials.

To apply, visit

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