Job Listings

Program Manager for Osher Lifelong Learning Institute

Company:
Colorado State University
Job Location:
Fort Collins, Colorado
Category:
Extension and Outreach
Position Location
Fort Collins, CO

Research Professional Position: No

Posting Number: 202100953AP

Position Type: Admin Professional/ Research Professional

Classification Title
Prof/Indiv Contrib II

Number of Vacancies: 1

Work Hours/Week: 40

Proposed Annual Salary Range
$46,000-$50,000 Salary is commensurate with experience and qualifications

Employee Benefits

Colorado State University (CSU) is committed to providing employees with a strong and competitive benefits package that supports you, your health, and your family. Visit CSU's Human Resources website for detailed benefit plan information for permanent full-time and part-time faculty and administrative professional employees in the following University benefit areas: https://hr.colostate.edu/hr-community-and-supervisors/benefits/benefits-eligibility/ & https://hr.colostate.edu/prospective-employees/our-perks/.

Desired Start Date
10/18/2021

To ensure full consideration, applications must be received by 11:59pm (MT) on
09/13/2021

Description of Work Unit

Osher Lifelong Learning Institute (OLLI) program at Colorado State University is a self-supporting, member-based program that provides quality educational opportunities for people ages 50 and better. Serving 1000+ Northern Colorado members, OLLI at CSU offers over 85 classes, lectures, and special programs each term in P2P and remote learning formats. OLLI is proud to be one of 125 university affiliated national programs committed to providing a distinctive array of diverse, noncredit courses and lectures specifically developed to engage a thriving membership of adults from all educational backgrounds who are interested in continuing to grow intellectually, physically, and socially.

For more than 50 years, CSU Extended Campus, an enterprise division of Colorado State University and which includes CSU Online, has been delivering online and distance programs developed at the flagship research campus in Fort Collins, Colorado. CSU Extended Campus provides affordable access to a high-quality education from wherever students call home around the nation and world, on a schedule that fits their lives. CSU's distance students receive the same education, learn from the same faculty, and earn the same regionally accredited degree as students on the Fort Collins campus. CSU Extended Campus offers more than 50 undergraduate and graduate degrees and 35 for-credit certificate programs, delivered online and at locations across Colorado, as well as hundreds of professional education noncredit courses, digital badge programs, and Osher lifelong learning courses.

CSU Extended Campus is a center of innovation at the university, supporting not only the development of online and distance courses and programs but also the enhancement of campus instruction. CSU Extended Campus has a staff of over 80 professionals delivering educational programs and services through CSU Online, Professional Education (non-credit programs), Collaboration Campuses, and the Osher Lifelong Learning Institute. Key teams include Strategy and Program Development, Marketing and Enrollment, Operations, and Learning Development. CSU Extended Campus collaborates closely with the colleges, departments, and divisions across the university, with other universities in the CSU System, and with government, business, non-profit organizations as well as other educational institutions.

The Office of Engagement and Extension (OEE) was organized in 2006 to advance CSU's engagement and outreach missions. In addition to CSU Extended Campus, OEE includes CSU Extension (including Colorado 4-H), the Colorado Water Center, and a variety of vibrant programs that engage the teaching, research, extension, and service missions of Colorado State University. The Vice President for Engagement and Extension (VPEE) is the principal administrative, academic, and fiscal officer for these divisions, reports to the CSU President, and works closely with the Provost/Executive Vice President. These divisions work collaboratively across all Colleges and offices on campus, and have strong engagement programs throughout Colorado, the Western US and globally. At any given time, OEE's divisions include over 400 employees. The total of budgets for all divisions is approximately $70 million. OEE is one of the most institutionally comprehensive commitments to engagement and outreach among all land-grant and other universities. Propelled by OEE's leadership, nationally CSU is a Carnegie Engaged University (2008, 2014), is a member of the Engagement Scholarship Consortium, is an APLU Innovation and Economic Prosperity University (2016) and is highly ranked for its online degree programs. Annually, CSU Extended Campus garners enrollments of over 10,000 learners and CSU Extension delivers approximately 500,000 educational contacts.

Colorado State University, a prestigious Carnegie Doctoral Research Very High University, was established in 1870 and remains inspired by its land-grant heritage and world-class faculty, staff and students. CSU enrolls approximately 33,000 undergraduate, graduate, and professional students, and is the largest employer in northern Colorado with more than 7,400 faculty and staff. Colorado State University is located 60 miles north of Denver in the beautiful city of Fort Collins.


Position Summary

This position will support program development and operational management of current and new Osher Lifelong Learning Institute (OLLI) programming at Colorado State University. As a part of the OLLI team, the Manager will be responsible for providing coordination of the course development process to include request/review of course proposals, recruiting of subject matter experts and instructors from within industry, the Osher network and the University to offer high quality, diverse and engaging online and in-person classes and lectures. The Manager will be responsible for developing and maintaining positive internal CSU and external partner relationships, providing outstanding customer service to the OLLI membership and support to the instructional team. The position will develop, evaluate, and interpret programmatic data and implement strategic operational and process enhancements. The Manager will assume a key role in the implementation of new educational service delivery model platforms, website updates, registration platforms, hybrid instruction and will create internal staff training and coaching for OLLI members, instructors and volunteers as needed. The Manager reports to the Director of OLLI. Reflecting departmental and institutional values, candidates are expected to have the ability to advance the CSU Extended Campus and OLLI commitment to diversity and inclusion.

Required Job Qualifications
  • Bachelor's degree from an accredited institution in education, communications, business, liberal arts, or related field.
  • Demonstrated experience working with adult, non-traditional educational populations.
  • Experience in program management, development, recruitment within a higher education distance education or continuing education unit.
  • Experience communicating, collaborating and problem-solving with faculty and or external partners to build and maintain mutually beneficial partnerships.
  • Proficiency with Microsoft Office suite and an aptitude for learning new technology platforms.
Preferred Job Qualifications
  • Master's degree in communications, business, education, liberal arts, or related field.
  • Experience with educational program course development and management processes.
  • Excellent interpersonal skills and professional aptitude in written communications.
  • Demonstrated ability to initiate and manage complex program operations, adapt to new and rapidly changing situations, plan, and complete multi-stage projects, and successfully solve complex issues from identification through resolution.
  • Strong, customer service and rapport-building skills including the ability to develop and maintain positive relationships with members, instructors, University administration, colleagues, Osher partners and community organizations.
  • Expertise identifying, developing, and executing strategic program operational enhancements.
  • Demonstrated experience mastering new and emerging technology, program management and database platforms quickly. (i.e., Qualtrics, MS Forms, Destiny Solutions, Zoom, website)
  • Strong analytical skills and ability to evaluate/interpret program data to inform decisions and determine progress on initiatives.
  • Demonstrated understanding of the adult lifelong learner higher educational marketplace and current trends.
  • Positive attitude, proven ability to work successfully with diverse populations and demonstrated commitment to promote and enhance diversity and inclusion.
  • Ability to work ethically with confidential information.
Diversity Statement

Reflecting departmental and institutional values, candidates are expected to have the ability to advance the Department's commitment to diversity and inclusion.

Job Duty Category: Osher Program Development

Duty/Responsibility
* Coordinate with the OLLI director to support the instructor recruitment process for noncredit Osher Lifelong Learning classes, lectures, and special events.

* Streamline and oversee processes of scheduling, programming, and monitoring catalog development in consultation with the OLLI team to achieve on-time readiness prior to start of each term.

* Review course evaluation data and collaborate with instructors as needed to identify additional training needs, classroom support and ensure course readiness, content relevance and strategies to maximize membership engagement.

* Provide and manage program/course ongoing support, oversight, communication with all stakeholders, and overall project management throughout each term in coordination with the director.

* Research and assess current and historical course evaluation data to make recommendations to the director for the development of new programs and modifications of existing programs.

* Gather and maintain program enrollment/membership data, resolve issues, and regularly assess the status of enrollments and marketing in programs and courses to make fiscal recommendations based on course performance.

* Develop and deliver OLLI team, instructor and member training classes and materials to support adoption of emerging technologies.

* Identify and conduct research on lifelong learning educational trends, student, and market data, and competitive Osher program analyses through a variety of resources and methodologies.

* Develop and enhance working relationships with University and community partnerships for the Osher Lifelong Learning Institute.

* Collaborate to develop and manage OLLI volunteer committees: i.e., Curriculum Committee, Social Committee, Marketing Committee.

* Collaborate with director to advance the development of OLLI Special Interest Groups (SIGs) utilizing Osher National Resource Center networking to determine successful groups to launch. Develop competitive analysis of successful SIGs models from other Osher programs.

* Other duties as assigned or apparent.

Percentage Of Time: 40

Job Duty Category: Osher Program Operations Management

Duty/Responsibility
* Develop and maintain monthly OLLI newsletter and the comprehensive, updated membership database.

* Design and expand existing social media presence and create additional instructor/member informational, promotional YouTube videos in coordination with CSU support services.

* Document standardized operating procedures, process flow charts, policies, and technology training guidelines.

* Respond independently to member walk-in, phone and written inquiries, disputes, suggestions, needs and concerns; interpret policies and rules to determine appropriate registration/withdrawal/ financial responsibilities.

* Research, propose and develop operational efficiencies, and recommend technology platforms or solutions to enhance member and instructor OLLI experiences.

* Manage OLLI program operational projects to include oversight of written course descriptions, instructor biographies, catalog content for accuracy and clarity of messaging.

* Other duties as assigned or apparent

Percentage Of Time: 40

Job Duty Category: Collaboration

Duty/Responsibility
* Work collaboratively with internal support units as an active contributing member to improve the customer experience, administrative efficiencies, and effectiveness of OLLI and its partners by identifying gaps and implementing solutions

* Develop and maintain strong intra-office relationships to ensure continuity across teams through the program concept, development, launch and maintenance process.

* Communicate to a broad audience in both writing and verbally to convey complex ideas and forge new partnerships.

* Collaborate to plan and execute OLLI Open House and other social activities

Percentage Of Time: 10

Job Duty Category: Financial/Budgetary Responsibility

Duty/Responsibility
* Develop understanding of the overall OLLI funding model, grant structure, multiple accounts, to be able to work within the OLLI course

development budget as determined by the OLLI director.

* Manage contract development process, onboarding new instructors, payment and tracking of instructor honorariums to ensure timely and efficient payments.

Percentage Of Time: 10

Special Instructions to Applicants

Interested applicants must submit a cover letter that addresses how professional experiences align with identified required and preferred qualifications of the position and a current resume. Reference checks will be conducted through an online system called SkillSurvey. If you advance to the reference check stage, you will be asked to provide contact information for five references. References will not be contacted without prior notification of candidates.

Conditions of Employment
Pre-employment Criminal Background Check (required for new hires)

Search Contact
Erin Thompson, erin.thompson@colostate.edu

EEO Statement

Colorado State University is committed to providing an environment that is free from discrimination and harassment based on race, age, creed, color, religion, national origin or ancestry, sex, gender, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or pregnancy and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Colorado State University is an equal opportunity/equal access/affirmative action employer fully committed to achieving a diverse workforce and complies with all Federal and Colorado State laws, regulations, and executive orders regarding non-discrimination and affirmative action. The Office of Equal Opportunity is located in 101 Student Services.

The Title IX Coordinator is the Director of the Office of Title IX Programs and Gender Equity, 123 Student Services Building, Fort Collins, CO 80523-0160, (970) 491-1715, titleix@colostate.edu.

The Section 504 and ADA Coordinator is the Vice President for Equity, Equal Opportunity and Title IX, 101 Student Services Building, Fort Collins, CO 80523-0160, (970) 491-5836.


Background Check Policy Statement

Colorado State University strives to provide a safe study, work, and living environment for its faculty, staff, volunteers and students. To support this environment and comply with applicable laws and regulations, CSU conducts background checks. The type of background check conducted varies by position and can include, but is not limited to, criminal history, sex offender registry, motor vehicle history, financial history, and/or education verification. Background checks will also be conducted when required by law or contract and when, in the discretion of the University, it is reasonable and prudent to do so.
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