Enterprise Desktop Administrator
Kennesaw State University
Job ID: 232533
Location: Kennesaw, Georgia
Full/Part Time: Full Time
A leader in innovative teaching and learning, Kennesaw State University offers undergraduate, graduate and doctoral degrees to its more than 41,000 students. With 11 colleges on two metro Atlanta campuses, Kennesaw State is a member of the University System of Georgia and the second-largest university in the state. The university's vibrant campus culture, diverse population, strong global ties and entrepreneurial spirit draw students from throughout the region and from 126 countries across the globe. Kennesaw State is a Carnegie-designated doctoral research institution (R2), placing it among an elite group of only 6 percent of U.S. colleges and universities with an R1 or R2 status. For more information, visit kennesaw.edu.
Our Kennesaw campus is located at 1000 Chastain Road NW, Kennesaw, GA 30144. Our Marietta campus is located at 1100 South Marietta Parkway, Marietta, GA 30060.
Position operates and supports the systems, services and solutions provided by the Enterprise Desktop Engineering group. The Enterprise Desktop Engineering group provides end-user device related services, and solutions. This includes but is not limited to desktop, laptop and mobile operating systems, related applications and hardware as well as enterprise mobility management solutions, software licensing, digital signage, and printing solutions.
- Operates and supports enterprise desktop and end user device management related systems, services and solutions ensuring their quality, stability, recoverability, and security
- Diagnoses and resolves problems and service tickets
- Maintains documentation of existing systems, services, processes, and procedures
- Augments primary on call staff by responding to major on call events on nights and weekends
Bachelors from an accredited institution of higher education in computer science or related field or an equivalent combination of relevant education and/or experience
One (1) year of IT experience
Experience working in higher education
Knowledge, Skills, & Abilities
Able to function with autonomy, making sound and timely decisions as appropriate, and using good judgement to determine which decisions should be escalated Able to diagnose and resolve problems Able to identify problems and take appropriate action Able to handle with multiple tasks or projects at one time meeting assigned deadlines
Knowledge of several of the following: operating systems, virtualization, cloud services, and associated software Extensive knowledge of desktop and end user device management operations Must be aware of current technologies and industry best practices for areas of responsibility
Excellent interpersonal, initiative, teamwork, problem solving, independent judgment, organization, communication (verbal and written), time management, project management and presentation skills Proficient with computer applications and programs associated with the position (i.e. Microsoft Office suite) Strong attention to detail and follow-up skills Strong customer service skills and phone and e-mail etiquette
Equal Employment Opportunity
Kennesaw State University is an Equal Employment Opportunity/Affirmative Action Employer. It is the policy of Kennesaw State University to recruit, hire, train, promote and educate persons without regard to age, color, disability, ethnicity, gender, national origin race religion, sexual orientation, or status as a protected Veteran. Kennesaw State University is a participant in the Employment Eligibility Verification Program (E-Verify) effective October 15, 2007. Participant ID: 61415
This is not a supervisory position.
This position does not have any financial responsibilities.
No, this position will not be required to drive.
This role is considered a position of trust.
This position does not require a purchasing card (P-Card).
This position may travel 1% - 24% of the time
This position does not require security clearance.
- Standard Enhanced + Education
All applicants are required to include professional references as part of their application process. Some positions may require additional job-based screenings such as motor vehicle report, credit check, pre-employment drug screening and/or verification of academic credentials. https://www.usg.edu/hr/assets/hr/hrap_manual/HRAP_Background_Investigation_Employment.pdf
To apply, visit https://careers.hprod.onehcm.usg.edu/psp/careers/CAREERS/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=43000&JobOpeningId=232533&PostingSeq=1