Job Listings

Health Records & Central Support Specialist

Cornell University
Job Location:
Ithaca, New York
Health and Medical Services

Cornell University embraces diversity and seeks candidates who will contribute to a climate that supports students, faculty and staff of all identities and backgrounds. We strongly encourage individuals from underrepresented and/or marginalized identities to apply.

Cornell requires that all faculty and staff members, regardless of their work location, disclose their vaccination status, and provide proof of vaccination if vaccinated, immediately upon hire.

Student & Campus Life (SCL) inspires transformation in all Cornell students on their journey of individual, academic and personal evolution. Our division is comprised of leading student affairs experts who support our campus on pressing student life matters including public service, health, wellness, social justice, residential living, food services, sports, recreation, career services, and student activities and organizations including sorority and fraternity life. Our nearly 4,000 staff and student employees who make up SCL embrace the opportunity to represent the division and strive for excellence as we shape the Cornell student experience, one interaction at a time.

Cornell Health is a fully accredited ambulatory care center with more than 200 employees, committed to providing integrated and culturally sensitive medical, mental health, health promotion and public health services for the diverse Cornell community. Cornell Health is nationally recognized for innovation and leadership in the development of integrated, cost-effective, and community-based services and campus health initiatives.

Under the supervision of the Health Records Manager, this position is responsible for reviewing and processing requests for protected health information (PHI) from patients, physicians, insurance companies and others in accordance with both state and federal regulations such as the Health Insurance Portability and Accountability Act of 1996 (HIPAA). These duties include monitoring and managing the flow of incoming patient health information from various sources, interacting and communicating with patients, clinical and professional staff and others around the release and maintenance of health information in an integrated, fast paced, heavily regulated, and rapidly changing environment. This role utilizes multiple computer applications including Cornell Health's electronic health record (EHR), custom scanning and image editing software and commits to providing high levels of customer service via EHR secure messaging, over the phone and in person when independently responding to routine and non-routine inquiries regarding PHI disclosure and access to health information policies and procedures.

This position will also provide central administrative support, assisting the Administrative Support Team that manages centralized support functions for all of Cornell Health's programs and services, coordinating and completing day-to-day activities, initiatives and projects. Serving as one of the primary contacts for Cornell Health's administrative offices, this role provides and coordinates general administrative support, including schedule, space, meeting and event management, AV support, and supply ordering and receiving visitors.

Success Factors

  • Ability to work quickly and effectively, meeting deadlines even while managing multiple competing priorities in a high-paced environment.
  • Strong sense of professional judgement when handling confidential patient information and balance conflicting priorities, with the ability to elicit and discuss sensitive information in a non-judgmental manner from members of a diverse community.
  • Keen attention to detail and high-degree of accuracy, as well as excellent communication and customer service skills.
  • A bright, quick, and imperturbable person with ability to adapt to change within a team setting, with demonstrated success building working relationships to solve problems and achieve common goals.

Please note: This position is considered an Essential Employee, needed on campus to meet the needs of students, research programs, or general operations when the university is in reduced operating status or closed. This position is OSHA category BBP1; TB1; ERG2. Visa sponsorship is not available for this position.

Required Qualifications

  • Formal training beyond a HS Diploma of 1 to 2 years, 2 years college coursework, or Associates Degree; more than 4 years, but less than 6 years' experience,, or equivalent combination of education and experience.
  • Experience handling and maintaining the security of sensitive and confidential information.
  • Knowledge and understanding of medical terminology.
  • Must be able to sit for long periods.
  • Experience with the effective use of the Microsoft Office suite and/or other productivity applications.

Preferred Qualifications

  • Prior experience working in a health records office.
  • Experience with handling and disclosing confidential patient health information, especially under The Family Educational Rights and Privacy Act (FERPA) and/or the Health Insurance Portability and Accountability Act (HIPAA).
  • Experience working with an electronic health record, patient portals, scanning equipment, answering multiple phone lines.
  • Good working knowledge of Adobe Acrobat

University Job Title:

Administrative Asst III

Job Family:




Pay Rate Type:




Contact Name:

Cutter Cramton

Number of Openings:


Job Titles and Pay Ranges:

To learn more about Cornell's non-union staff job titles and pay ranges, see Career Navigator. The final rate of pay for the successful candidate will be determined considering the following criteria:

  • Prior relevant work or industry experience.

  • Education level to the extent education is relevant to the position.

  • Unique applicable skills.

Current Employees:

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Online Submission Guidelines:

Most positions at Cornell will require you to apply online and submit both a resume/CV and cover letter. You can upload documents either by "dragging and dropping" them into the dropbox or by using the "upload" icon on the application page. For more detailed instructions on how to apply to a job at Cornell, visit How We Hire on the HR website.

Employment Assistance:

If you require an accommodation for a disability in order to complete an employment application or to participate in the recruiting process, you are encouraged to contact Cornell University's Department of Inclusion and Workforce Diversity at voice (607) 255-3976, fax (607) 255-7481, or email at

For general questions about the position or the application process, please contact the Recruiter listed in the job posting.

Applicants that do not have internet access are encouraged to visit your local library, or local Department of Labor. You may also visit the office of Workforce Recruitment and Retention Monday - Friday between the hours of 8:30 a.m. - 4:30 p.m. to use a dedicated workstation to complete an online application.

Notice to Applicants:

Please read the required Notice to Applicants statement by clicking here. This notice contains important information about applying for a position at Cornell as well as some of your rights and responsibilities as an applicant.

EEO Statement:

Diversity and Inclusion are a part of Cornell University's heritage. We are a recognized employer and educator valuing AA/EEO, Protected Veterans and Individuals with Disabilities. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations. Cornell University is an innovative Ivy League university and a great place to work. Our inclusive community of scholars, students, and staff impart an uncommon sense of larger purpose, and contribute creative ideas to further the university's mission of teaching, discovery, and engagement.

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