Job Listings

Residential Case Manager - North Campus

University of Maryland
Job Location:
College Park, Maryland
Residence Life and Housing

Department Information

The Department of Resident Life serves a highly diverse population of approximately 12,500 undergraduate students living in traditional residence halls, apartments, and suites including some public/private partnership apartment communities. About 46% of all resident students are enrolled in twelve living-learning programs covering a wide array of academic areas. Resident Life employs a diverse workforce of 88 full-time and graduate staff members and about 600 undergraduate student staff members. The Department values respectful, equitable, and inclusive practices and actively seeks candidates who can represent and serve the diversity of persons who live and work in the University of Maryland’s residence halls. The University of Maryland campus is located in the greater Washington, DC metro area just eight miles from downtown DC and 30 miles from Baltimore, MD. Additional information about the Department of Resident Life is available at

General Description of Duties

The Residential Case Manager assumes responsibility for providing support, assistance, and follow-up to critical incidents related to resident students in distress, their ability to successfully manage living in a University residence hall environment, and the associated impact on the larger residential community. The case manager engages directly with resident students, parents/guardians, and key Department/University staff regarding mental health and other critical incident management. The case manager ensures timely and effective transition of cases from after-hours on-call staff to the staff responsible for business-hours incident management and follow up. The case manager communicates and coordinates on a regular basis with a wide range of Department constituents and multiple campus agencies. The case manager assists senior Department staff on an on-going basis regarding assessment, evaluation, and decision-making of evolving, complex incidents. The case manager is responsible for accurate, thorough, and timely documentation and information dissemination and must ensure accurate and timely follow-up on a wide range of time-sensitive case management tasks and responsibilities.

The case manager carries out duties in an environment characterized by a diverse staff and student population. The case manager participates as a member of the leadership team for the North Campus or South Campus units for a campus area of 5,500 – 6,000 residents; working with oversight from the Associate Director and Assistant Director(s) and in collaboration with, three Community Directors, and Coordinator for Administrative Operations.


Master’s degree in Higher Education, Student Affairs, Counseling, Social Work, or related field and a minimum of four years of full-time experience in residence hall management that includes management and oversight of crisis and/or incident response and management responsibilities are required. Strong crisis management, written and oral communication, and administrative skills required. Energy, commitment, flexibility and enthusiasm highly desired.

Physical demands

Normal office environment – Sedentary work. Exerting up to 10 pounds of force occasionally and/or negotiable amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects. Ability to travel around campus for meetings and to attend to duties. Some evening and weekend commitments required.


The starting salary for this position is in the mid to high $60,000s. Benefits include tuition remission, retirement programs, health insurance, and annual and sick leave. This is a live-out position.


For best consideration, submit a resume, cover letter, and list of references at no later than September 22, 2021. 

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