Account Representative - College of Veterinary Medicine - AHI
The Account Representative is part of the Finance Department and works in the front office of the Animal Health Institute. The Account Representative performs a variety of front office operations and provides support for the students, faculty, staff, and pet owners at the Animal Health Institute. The position reports to the Manager of Patient Accounts for the Midwestern University Animal Health Institute (AHI).
Essential Duties and Responsibilities
- Greet and direct clients and visitors at the Companion Animal Clinic and the Equine Bovine Center
- Check in patients curbside as they enter the Animal Health Institute grounds
- Schedule appointments for veterinary patients and complete registration for the Equine Bovine Center and the Companion Animal Clinic.
- Answer phones and direct client questions appropriately
- Enter client/patient information into the practice management software
- Utilize correct veterinary terminology
- Perform cashiering/over the counter payments and collections
- Differentiate routine veterinary cases from emergency cases
- Work in conjunction with the Manager of Patient Accounts to help reach and maintain financial and accounts receivable goals for the Animal Health Institute
- Monitor and maintain various reports and daily deposits for the College of Veterinary Medicine
- Document appropriate notes in practice management software
- Generate receipts to clients
- Explain charges/balances to clients
- Prepare account adjustments for approval and process refunds
- Work extended hours and weekends with flexible schedule
- On occasion, animal handling may be required
- Must treat all employees, students, and clients with a high level of respect while providing excellence in customer service, following the guidelines of MWU and the Animal Health Institute
- Provide support for other MWU clinics as needed
- Other duties may be assigned
This position has no supervisory responsibilities.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. This individual must have the ability to work in a constant state of alertness and safe manner and must have regular, predictable, in-person attendance. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Other qualifications include:
- The position requires strict compliance with all policies and procedures
- This position requires a significant amount of interaction with the public and many internal customers and therefore, the individual must be able to develop positive rapport effectively
- Compassion for pets and people- awareness and understanding of other's reactions
Education and/or Experience
High school diploma or GED and minimum of one year of experience working in a veterinary animal hospital setting is required. A minimum of two years' experience working in a medical reception office or front office setting is preferred. Experience working in a team environment with a high focus on excellent customer service and the ability to maintain a professional demeanor, be detail oriented, and promote a welcoming atmosphere is essential.
Computer proficiency in MS Office (Word, Excel, Outlook) is required. The individual must have the ability to learn/navigate effectively in a practice management system.
Intermediate skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of an organization.
Basic skills: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
Basic skills: Ability to add, subtract, multiply, and divide all units of measure using whole numbers, common fractions, and decimals.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit, talk and hear. The employee must regularly use hands to handle or feel and reach with hands and arms. The employee is occasionally required to stand and walk. The employee must frequently lift and/or move up to 40 pounds.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
Animal Allergies Statement:
No inhibiting allergies to animals, hay, or dust.
Midwestern University is an Equal Opportunity/Affirmative Action employer that does not discriminate against an employee or applicant based upon race; color; religion; creed; national origin or ancestry; ethnicity; sex (including pregnancy); gender (including gender expressions, gender identity; and sexual orientation); marital status; age; disability; citizenship; past, current, or prospective service in the uniformed services; genetic information; or any other protected class, in accord with all federal, state and local laws, including 41 C.F.R. 60-1.4(a), 250.5(a), 300.5(a) and 741.5(a). Midwestern University complies with the Smoke-Free Arizona Act (A.R.S. 36-601.01) and the Smoke Free Illinois Act (410 ILCS 82/). Midwestern University complies with the Illinois Equal Pay Act of 2003 and Arizona Equal Pay Acts.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)