Job Listings

Patron Services Assistant (Box Office Assistant)- Entry Level

Kennesaw State University
Job Location:
Kennesaw, Georgia
Patron Services Assistant (Box Office Assistant)- Entry Level

Job ID: 232852
Location: Kennesaw, Georgia
Full/Part Time: Full Time
Regular/Temporary: Regular

About Us
A leader in innovative teaching and learning, Kennesaw State University offers undergraduate, graduate and doctoral degrees to its more than 41,000 students. With 11 colleges on two metro Atlanta campuses, Kennesaw State is a member of the University System of Georgia and the second-largest university in the state. The university's vibrant campus culture, diverse population, strong global ties and entrepreneurial spirit draw students from throughout the region and from 126 countries across the globe. Kennesaw State is a Carnegie-designated doctoral research institution (R2), placing it among an elite group of only 6 percent of U.S. colleges and universities with an R1 or R2 status. For more information, visit

Our Kennesaw campus is located at 1000 Chastain Road NW, Kennesaw, GA 30144. Our Marietta campus is located at 1100 South Marietta Parkway, Marietta, GA 30060.

Job Summary
Assists with event planning and execution needs, ticket sales, reconciliations and attendance reports, office coordination and staffing, and building season events. Provides administrative support for the department.

  • Coordinates and oversees box office functions including ticket sales staff and house management staff at assigned department events
  • Serves as manager on duty at assigned events
  • Assists in the supervision of assigned staff, student assistants and volunteers
  • Manages calendar of events and works closely with department units to ensure event calendar continuity
  • Manages calendar of events and works closely with department units to ensure event calendar continuity
  • Manages revenue and event attendance data, produces revenue reports and assists in their distribution
  • Assists with department hiring and training of staff and student assistants and provides input on staff performance evaluations, as needed
  • Provides administrative support for the department as assigned
  • Builds live and virtual performances in ticketing system as well as creating confirmation and preshow emails via HTML
  • Assists with creating manuals, handbooks, and troubleshooting guides for student assistants and volunteers
  • Assists in tracking and maintaining ticket sales data
  • Acts as liaison between Upper Management and student assistants as needed
Required Qualifications
Educational Requirements
High School diploma or equivalent

Required Experience
One (1) year of related event and ticketing management experience

Knowledge, Skills, & Abilities
Able to handle multiple tasks or projects at one time meeting assigned deadlines

Knowledge of Box Office ticketing processes

Excellent interpersonal, initiative, teamwork, problem solving, organization, communication (verbal and written), time management, project management and presentation skills Proficient with computer applications and programs associated with the position (i.e. Microsoft Office suite) Strong attention to detail and follow up skills Strong customer service skills and phone and e-mail etiquette

Equal Employment Opportunity
Kennesaw State University is an Equal Employment Opportunity/Affirmative Action Employer. It is the policy of Kennesaw State University to recruit, hire, train, promote and educate persons without regard to age, color, disability, ethnicity, gender, national origin race religion, sexual orientation, or status as a protected Veteran. Kennesaw State University is a participant in the Employment Eligibility Verification Program (E-Verify) effective October 15, 2007. Participant ID: 61415

Other Information
This is not a supervisory position.
This position has financial responsibilities.
No, this position will not be required to drive.
This role is considered a position of trust.
This position requires a purchasing card (P-Card).
This position may travel 1% - 24% of the time
This position does not require security clearance.

Background Check
  • Credit Report
  • Standard Enhanced
Per the University System of Georgia background check policy, all final candidates will be required to consent to a criminal background investigation. Final candidates may be asked to disclose criminal record history during the initial screening process and prior to a conditional offer of employment. Applicants for positions of trust with screening results which confirm a disqualifying criminal history will be immediately disqualified from employment eligibility.

All applicants are required to include professional references as part of their application process. Some positions may require additional job-based screenings such as motor vehicle report, credit check, pre-employment drug screening and/or verification of academic credentials.

To apply, visit

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