Job Listings

FT Admin - Customer Relationship Management System Administrator (CRM)

Lansing Community College
Job Location:
Lansing, Michigan
Network/System Administrator

Title: FT Admin - Customer Relationship Management System Administrator (CRM)

This posting is open until filled

The date after which applications are not guaranteed review is : 9/22/2021

Hours Per Week: 40 Hours

Compensation Type: Annual Salary

New Hire Starting Pay: $69,601 - $81,078

Employee Classification: FT Admin-Union

Level: FT Administrative-2

Division: Information Technology Services - 60000

Department: Enterprise Systems - 60110

Campus Location: LCC Downtown Campus

Position Type: Regular/Continuing

Bargaining Unit: AFT

Job Summary:

The CRM Application Administrator utilizes technical skills to support operations and projects across a wide range of campus initiatives related to the student Customer Relationship Management System (Salesforce/TargetX). They collaborate with IT Application Support, Business Analysts, and Project Managers to deliver high quality support as a trusted partner for campus stakeholders. This position will work with a wide range of technology tools, including but not limited to integrated partner products for text messaging, form creation, reporting, dashboards and workflow. Must demonstrate a commitment to the diversity of a multi-cultural population, as well as work effectively in a team-based environment, seeking continuous improvement and adherence to the community college philosophy.

Required Qualifications:
  • Bachelor's Degree or equivalent combination of education and experience.
  • Significant professional work experience in Information technology
  • Demonstrated professional experience in the administration and integration of CRM
Preferred Qualifications:
  • 5+ years of relevant Information Technology work experience
  • 3+ years of experience in the administration and integration of CRM
  • Salesforce experience
  • TargetX experience
  • CRM experience in Higher Ed

Lansing Community College is an equal opportunity, educational institution/employer.

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