Job Listings

Process Improvement Specialist

Company:
Kennesaw State University
Job Location:
Kennesaw, Georgia
Category:
Business and Financial Services
Process Improvement Specialist


Job ID: 230358
Location: Kennesaw, Georgia
Full/Part Time:
Regular/Temporary: Regular

About Us
A leader in innovative teaching and learning, Kennesaw State University is one of the 50 largest public institutions in the country. KSU offers more than 150 undergraduate, graduate and doctoral degrees to its more than 35,000 students. With 13 colleges on two metro Atlanta campuses, Kennesaw State is a member of the University System of Georgia and the third-largest university in the state. The university's vibrant campus culture, diverse population, strong global ties, entrepreneurial spirit, and Division I athletics draw students from throughout the region and from 92 countries across the globe. Ranked a top choice for students by U.S. News, Kennesaw State is a Carnegie-designated doctoral research institution (R2), placing it among an elite group of only 6 percent of U.S. colleges and universities with an R1 or R2 status.

Location
Our Kennesaw campus is located at 1000 Chastain Road NW, Kennesaw, GA 30144. Our Marietta campus is located at 1100 South Marietta Parkway, Marietta, GA 30060.

Job Summary
Serves as hands-on leader who works with leaders and cross-functional teams on key process improvement initiatives contributing to the universitys overall strategic plan while driving a culture of continuous improvement. Collaborates with senior leadership to prioritize projects and review results, managing cross-functional teams, and making presentations to stakeholders to introduce changed/new processes and project results. Duties also include managing improvement projects at the department to enterprise level and assisting in the development and documentation of policies and procedures.

Responsibilities
  • Collaborate with campus leaders on process and performance improvement opportunities centered around improvement of the student experience
  • Apply excellent interpersonal and influencing skills to successfully work with all levels of leadership, management, staff, students and contractors
  • Influence and lead cross-functional teams in an environment of competing interests and limited resources
  • Resolve complex issues with innovative solutions
  • Perform comprehensive business process reviews to determine specific areas of improvement and develop process improvement plans using process improvement framework tools (such as DMAIC)
  • Implement, modify and assess progress on improvement plans and achievement programs
  • Implement key business measures used to gauge the effectiveness and performance of a process or department
  • Recommend innovative business and technical solutions to improve operational efficiencies, effectiveness and overall customer/student experience
  • Research and identify opportunities to develop common procedures and best practices from within the industry
  • Serve as subject matter expert for the industry, communicating industry and trade best practices
  • Oversee all process improvement projects, track project plans, and collaborate with project leads to ensure appropriate completion and provide monthly reports to senior management
  • Validate process improvement projects are successful, intervening as necessary to adjust
  • Support the development of policies and procedures that promote continuous improvement
  • Educate and train on process management methodology and ideas, problem solving and prevention
  • Perform special studies and coordinate projects aimed at improving processes and practices at Kennesaw State University
Required Qualifications
Educational Requirements
Bachelors degree from an accredited institution of higher education in Business or related field or an equivalent combination of relevant education and/or experience

Other Required Qualifications
Process Management Professional Certification or Green Belt in Lean, Six Sigma or related process improvement methodology

Required Experience
Three (3) years of experience in process improvement function, including running large process improvement projects

Preferred Qualifications
Additional Preferred Qualifications
Project Management Certification

Preferred Educational Qualifications
Masters in Business Administration

Preferred Experience
Previous experience in higher education preferred

Knowledge, Skills, & Abilities
ABILITIES
Able to handle multiple tasks or projects at one time meeting assigned deadlines
Consultant mindset
Change agent

KNOWLEDGE
Knowledge of process improvement principles and tools
Strong knowledge of technology and its application in process improvements

SKILLS
Excellent interpersonal, initiative, teamwork, problem solving, independent judgment, organization, communication (verbal and written), critical thinking, time management, project management and presentation skills
Proficient with computer applications and programs associated with the position (i.e. Microsoft Office suite, Visio or equivalent)
Strong attention to detail and follow-up skills
Strong customer service skills and phone and e-mail etiquette

Equal Employment Opportunity
Kennesaw State University is an Equal Employment Opportunity/Affirmative Action Employer. It is the policy of Kennesaw State University to recruit, hire, train, promote and educate persons without regard to age, color, disability, ethnicity, gender, national origin race religion, sexual orientation, or status as a protected Veteran. Kennesaw State University is a participant in the Employment Eligibility Verification Program (E-Verify) effective October 15, 2007. Participant ID: 61415

Background Check
  • Standard Enhanced + Education
Per the University System of Georgia background check policy, all final candidates will be required to consent to a criminal background investigation. Final candidates may be asked to disclose criminal record history during the initial screening process and prior to a conditional offer of employment. Applicants for positions of trust with screening results which confirm a disqualifying criminal history will be immediately disqualified from employment eligibility.

All applicants are required to include professional references as part of their application process. Some positions may require additional job-based screenings such as motor vehicle report, credit check, pre-employment drug screening and/or verification of academic credentials. https://www.usg.edu/hr/assets/hr/hrap_manual/HRAP_Background_Investigation_Employment.pdf

To apply, visit https://careers.hprod.onehcm.usg.edu/psp/careers/CAREERS/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=43000&JobOpeningId=230358&PostingSeq=1

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