Job Listings

Application Manager III

Company:
Tulane University
Job Location:
New Orleans, Louisiana
Category:
Network/System Administrator
VP Technology/Infrastructure
Location: New Orleans, LA

Summary

The Enterprise Systems Administrator III focuses on customer service, and supports the applications and user community of Tulane University.

The Enterprise System Administrator has deep knowledge of our current systems and how to administrate those systems in the development, test, and production environments. This person is a senior Operations team member. Duties include interacting with customers, delivery, and operations teams, and determining support requirements for Tulane applications.

The Enterprise System Administrator is responsible for application configuration and management, including software installations, system monitoring, and error resolution.

The Enterprise Systems Administrator III focuses on customer service, and supports the applications and user community of Tulane University.

The Enterprise System Administrator has deep knowledge of our current systems and how to administrate those systems in the development, test, and production environments. This person is a senior Operations team member. Duties include interacting with customers, delivery, and operations teams, and determining support requirements for Tulane applications.

The Enterprise System Administrator is responsible for application configuration and management, including software installations, system monitoring, and error resolution.

Required Knowledge, Skills, and Abilities:
  • Expert customer service and an ability to manage customer relationships. 
  • Troubleshoot customer issues and serve as a technical expert on service requests.
    • Ability to analyze logs on the server and within the application.
  • Able to assume a senior role in the implementation of new application features.
  • Leads vendor initiatives. 
  • Manages the installation and patch life cycle.
  • Takes a leading role in the management of assigned applications.
    • Provides tier three support
  • Ability to read, summarize and communicate out release notes.
  • Manages the roll out of new application functionality.
  • Create and maintain system architecture and process flow diagrams. 
  • Create and manage system customizations.
  • Determine proper application of user roles and responsibilities. 
  • Leads coordination with technical teams. 
  • Leads Release Management and coordination.
  • Familiar with operating systems and system administration.
  • Comfortable using FTP, firewalls, checking file permissions.
  • Ability to organize and track work and time in an Agile format.
Required Education and/or Experience:
  • Bachelor's Degree in applicable discipline
AND
  • Bootcamp Certified
AND
  • Minimum 5 or more years of experience in customer support and application management with a strong focus in operational processes.
OR
  • Minimum 5 or more years of experience in enterprise application support, support for agile application processes, and business unit support.
  • Bachelor's Degree in applicable discipline
AND
  • Bootcamp Certified
AND
  • Minimum 5 or more years of experience in customer support and application management with a strong focus in operational processes.
OR
  • Minimum 5 or more years of experience in enterprise application support, support for agile application processes, and business unit support.
Preferred Qualifications:
  • Scripting in a language like JavaScript, Python, or PowerShell. 
  • Ability to write SQL queries.
  • Experience with Agile project management practices. 
  • Scripting in a language like JavaScript, Python, or PowerShell. 
  • Ability to write SQL queries.
  • Experience with Agile project management practices. 
Compensation Information
This position is assigned to pay grade P4.27PREM. Tulane offers a variety of options to enhance your health and well-being so that
you may enjoy more out of life now and in the future. Learn more about Life at Tulane
as well as our Benefits and Pay. See our
Candidate Resources to learn more about our hiring process and what to expect.

How to Apply:
Click "Apply Now" to apply for this job.
 
This position will close on 08/31/2021
 
Tulane University is an EOE/M/F/Vet/Disabled employer with a strong commitment to diversity and inclusion. Applications by members of all underrepresented groups are encouraged.
This website is part of the HigherEdJobs network.