Accounting Assistant 5
Job Number: REQ_0000016216
CURRENT EMPLOYEES OR STUDENTS:
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JOB DESCRIPTION AND POSITION REQUIREMENTS:
The Pennsylvania State University seeks an Accounting Assistant 5 to support the initiatives and goals of the Loan Servicing and Collections Team under Student Financial Services within the Office of the Bursar.
This position provides daily loan servicing and customer service in the collections of student loans and delinquent tuition/fees for the University by responding to incoming calls and online queries from students, parents, co-workers, and third-party agencies, as well as by placing outgoing collection calls on delinquent student loans and student accounts for the entire University, including Commonwealth Campuses, Penn State's College of Medicine, Dickinson School of Law, Penn State School of Law, and World Campus.
This position works closely with the Office of Student Aid concerning promissory note/disclosure file transmissions, and acts as a liaison between the External Awards and Reconciliations Team and Loan Servicing and Collections to ensure proper maintenance of the Student Financial Services' account portfolio. This position resolves Credit Bureau disputes/reporting errors, monitors reporting to the National Student Loan Data System (NSLDS), and is responsible for maintaining call logs and reports related to area. The Accounting Assistant 5 also supervises Work Study students, including participating in the hiring and delegation of work assignments.
The successful incumbent for this position must possess:
Strong problem-solving skills to address unique situations and concerns to help provide the most help and best options to resolve situations based on the tools and policies available.This position handles escalated cases that are sensitive and complex in nature.
Strong understanding of relevant federal regulations, state/federal laws, and university/office policies, including a thorough understanding of the Fair Debt Collection Practices Act (FDCPA), the Fair Credit Report Act (FRCA) and Penn State's credit reporting procedures.
Strong self-management and time management skills with the ability to juggle multiple competing priorities.
High level of communication and diplomacy skills to provide excellent customer service. Conversations often involve significant, complex, and sensitive situations, and the successful candidate must be able to communicate in a way that is objective and adaptive to the audience.
Education and Experience:
This position typically requires an Associate's Degree or higher with 3+ years of related experience or an equivalent combination of education and experience.
Due to the financial and fiduciary responsibilities of this position, successful completion of a credit history check will be required in addition to standard background checks.
As a member of the Office of the Bursar, you will be joining a team of individuals who have the ambition to help Penn State succeed. Workforce diversity, cultural inclusiveness, and employment equity are deeply rooted in Penn State's historic mission. Just as we are committed to being a diverse educational environment, we are also committed to being a diverse working community. As a community, we endeavor to be a mixture of cultural backgrounds, life experiences, and individual perspectives that add variety and vitality to the workplace. The University believes that we can learn from each other's differences and break down the barriers that separate us. Penn State is a place where everyone can be themselves, together.