Job Listings

Engineer, End User Computing

Weill Cornell Medicine
Job Location:
New York, New York
IT Support and Training
Title: Engineer, End User Computing

Location: Upper East Side

Org Unit: Service Delivery

Work Days: Monday-Friday

Exemption Status: Exempt

Position Summary

Responsible for developing, designing, implementing and evangelizing End User Computing standards and participating in the advancement of Service Transition activities and concepts. The role includes responsibility over a full range of technologies including user workstations, tablets, mobile device management, ThinClient and VDI technologies, software deployment, enterprise monitoring platforms (Splunk, ServiceNow, etc.), OS deployment, workstation patching, OS support, systems management, and workflow automation. This position will be accountable to implement & execute tasks in the enterprise infrastructure, provide architecture and engineering solutions, develop standards and documentation for operational usage and participate with service transition activities while ensuring a positive end user experience.

Job Responsibilities
  • Participates in service transition activities such as creation & execution of test plans, knowledgebase, how-to articles & instructions (user facing & technical) ensuring positive end user experience on new services & major system upgrades or migrations.
  • Responsible for management, maintenance and advancement of user endpoint standards for hardware (desktop, laptop, thinclient & mobile), OS and enterprise applications (e.g. Web Browsers, MS Office, etc.), working with other teams as necessary
  • Participates in development and execution of reporting and metrics for capacity, operational, economics and overall health of the user environment.
  • Responsible for maintaining and advancing user endpoint provisioning, software packaging/deployment, patch management, OS update management and related processes through the asset lifecycle working in conjunction with other teams as necessary.
  • Responsible for resolution of tier 2 and 3 incidents and requests including VIP and management escalations.
  • Creates, develops & maintains documentation of existing & newly created environments. Processes to maintain standards & procedures for internal/external Knowledgebase/public service pages.
  • Guides and cross-trains team members to adopt defined and documented processes and standards.
  • Participates in development and execution of the technology lifecycle & roadmap for the technologies in scope, including technology refresh and retirement strategies.
  • Establishes and maintains strong collaborative relationships with strategic partners from within Infrastructure & Operations, across Information Technologies and Services (ITS), Project Management, internal Business Partners, vendors and customers.
  • Identifies business needs and assists with development & delivery of initiatives to increase technology awareness, understanding and adoption with business partners and customers.
  • Performs other related duties as assigned.
  • Bachelor's Degree in related field
  • Bachelor's Degree in the field of Computer Science/Engineering, Information Technology or similar related experience preferred. Significant relevant experience may be substituted for a degree.
  • Proven track record of success in the End User Computing space with 5 + years of related work experience.
  • Familiarity with ITIL framework specifically with Service Design, Transition and Operation concepts, Active Directory, LDAP, authentication and related technologies.
  • Proficient with: Desktop, Mobile and Server Operating Systems including associated applications and hardware peripherals; Endpoint management, provisioning, OS image engineering and deployment; Software repackaging, scripting (e.g. Power Shell Scripting, Batch Scripting, Bash, etc.) and deployment; ThinClient, Virtual Desktop Infrastructure (VDI), and virtualization technologies; Hardware and Software encryption (Bitlocker, DDPE, FileVault, etc.).
  • Expert level knowledge of Microsoft SCCM, MDT, WDS, JAMF, and MobileIron or related device management tools highly desired.
  • Understanding of Microsoft App-V, Citrix XenApp, Microsoft UEV, repackaging tools (e.g. Flexera AdminStudio), Office 365 Applications and Services highly desired.
  • MDM, Microsoft, Apple or related certifications (MCSE, MCITP, MCTS, ACSP, etc.) a plus.
  • Citrix Training (XenApp, XenDesktop) a plus.
  • Experience in multiple industries including Healthcare/Higher Education preferred.
Knowledge, Skills and Abilities
  • Demonstrated ability to work effectively with end users of widely varying technical skills.
  • Excellent analytical and technical skills with strong written, verbal, and interpersonal skills.
Licenses and Certifications

Working Conditions/Physical Demands

Weill Cornell Medicine is a comprehensive academic medical center that's committed to excellence in patient care, scientific discovery, and the education of future physicians in New York City and around the world. Our doctors and scientists-faculty from Weill Cornell Medical College, Weill Cornell Graduate School of Medical Sciences, and the Weill Cornell Physician Organization-are engaged in world-class clinical care and cutting-edge research that connect patients to the latest treatment innovations and prevention strategies. Located in the heart of the Upper East Side's scientific corridor, Weill Cornell Medicine's powerful network of collaborators extends to its parent university Cornell University; to Qatar, where an international campus offers a U.S. medical degree; and to programs in Tanzania, Haiti, Brazil, Austria and Turkey. Our medical practices serve communities throughout New York City, and our faculty provide comprehensive care at NewYork-Presbyterian Hospital/Weill Cornell Medical Center, NewYork-Presbyterian/Lower Manhattan Hospital, and NewYork-Presbyterian/Queens. At Weill Cornell Medicine, we work together to treat each individual, not just their conditions or illnesses, as we strive to deliver the finest possible care for our patients - the center of everything we do. Weill Cornell Medicine is an Equal Employment Opportunity Employer. Weill Cornell Medicine provides equal employment opportunities to all qualified applicants without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, or genetic information.
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