Associate Director, Office of Student Conduct
PAY GRADE: 32E
CONTEXT OF JOB:
The Office of Student Conduct (OSC) seeks to become a preeminent student conduct unit that uses innovative, high-impact practices and interventions to educate students, facilitate ethical development and learning, promote a safe campus living and learning environment, and maintain high standards of student conduct at the University of Delaware (UD). It is the mission of OSC to resolve allegations of misconduct under the University’s Code of Conduct within a student conduct process that is fair, equitable, educational, and motivational for students’ learning and development. Essential to the mission of OSC is enhancing the development of character, integrity, personal and social responsibility to foster safe, healthy, inclusive, and supportive communities at UD. OSC includes seven full-time staff, part-time staff, and approximately 60 student, faculty, and staff conduct affiliates, that process, on average, over 2,000 cases per year.
The Associate Director oversees all non-academic misconduct adjudication and resolution using a case management model. The caseload includes cases referred from the University of Delaware Police Department, Residence Life & Housing, off-campus student cases, group cases, peer reported cases, and sexual misconduct and non-discrimination policy violations. Broadly, the Associate Director is responsible for oversight of an area that includes the majority of OSC’s overall caseload. The Associate Director will be broadly responsible to manage and supervise staff, design and implement processes that enhance efficiency, and invest in the educational outcomes of the conduct process. In the absence of the Director, the Associate Director serves as the senior administrator of the unit.
- Serve as a key member of the Office of Student Conduct’s leadership team. Advise the Director on best practices and strategic initiatives. Lead the implementation of strategic initiatives in order to improve the educational outcomes of the student conduct process.
- Supervise the Assistant Director (Non-Academic Misconduct) and one administrative assistant. Facilitate one-on-one meetings, set realistic goals, assist with problem solving, monitor and evaluate performance on-going and annually. Indirectly supervise one Coordinator as well as graduate interns and/or part-time staff, and work study students.
- Oversee the management of and response to cases referred from the UD Police Department (UDPD), Residence Life & Housing (RLH), and off-campus entities. Case management includes referral, all contacts with student and/or parents, and resolution of cases, administratively or via hearings.
- Provide oversight to the Assistant Director (Non-Academic Misconduct) in developing, implementing, and executing restorative processes.
- Manage the Sexual Misconduct Policy and Non-Discrimination Policy caseload. Coordinate OSC processes related to Title IX, sexual misconduct, and non-discrimination in conjunction with the Office of Equity and Inclusion. Ensure case outcomes are communicated in a timely fashion. Maintain up to date knowledge about the cases and sanctioning patterns. Develop and oversee the implementation of educational interventions for students found responsible for violations of these policies. Remain current in the field. Ensure compliance with Title IX and other applicable laws, statutes, and guidance.
- Serve as a member of the campus-wide Sexual Misconduct Case Advisory Board and the Non-Discrimination Case Advisory Board, convened by the Director of Institutional Equity.
- Responsible for training affiliates who participate in the sexual misconduct or non-discrimination policy resolution processes. Assess training needs. Collaborate with campus partners and topic experts.
- Manage and oversee response to the student group-level allegations of misconduct (e.g., Registered Student Organizations, fraternity/sorority organizations, club sport teams).
- Serve as a liaison to Athletics & Recreation Services and the University Student Centers. Provide training for staff and student leaders as it relates to group-level behavioral expectations.
- Oversee the recruitment, training and scheduling of all student conduct affilitates (e.g., hearing officers, pre-hearing officers, seminar facilitators, student conduct advisors) associated with the OSC. Design and implement a year-long training curriculum to hone the skills of student conduct affiliates.
- Oversee the intake of student-reported (i.e., peer-to-peer) allegations of misconduct or victimization.
- Oversee and coordinate the implementation of the Limited Release of Records process. Respond to student and parent inquiries. Disseminate information to students and campus partners to promote awareness of the Limited Release.
- Oversee the design and implementation of all educational sanctions.
- Steward and oversee OSC’s efforts to connect with off-campus student populations.
- Collaborate with the Director to design and implement professional development and training for all OSC staff.
- Ensure the consistent application of policy and fairness in all work, identify risk management issues and act in the best interest of the student in order to protect the University from legal claims.
- Serve as a pre-hearing and hearing officer for all manner of cases within the student conduct process. Advise students of rights and responsibilities as a member of the University community. As needed, investigate allegations of misconduct to determine suitable next steps. Facilitate intentional developmental conversations, educate students about policies, and challenge students appropriately. Assist students to resolve cases. Where appropriate, determine whether or not a student is in violation of a university policy. If the student is found in violation, determine appropriate sanctions ranging from reprimand to expulsion in accordance with University policy. Respond to appeals as appropriate. Complete administrative tasks accurately and timely. Refer students to campus resources as appropriate.
- Respond to student, parent, faculty, and staff inquiries, questions, and concerns. Refer to other administrators as appropriate.
- Serve as an Appellate Board Chair.
- Partner with the Assistant Director (Academic Integrity & Operations) to effectively implement continual assessment within OSC.
- Collaborate closely with departments that rely on the work of the Office of Student Conduct (e.g., Office of the Dean of Students, Residence Life & Housing, Office of Equity and Inclusion, Center for Counseling and Student Development, Student Wellness & Health Promotion).
- Participate in division-wide and campus-wide committees.
- Participate in professional development and growth opportunities in order to maintain current knowledge of higher education law, student development and student learning research, theory and practice that best serve the needs of students.
- Represent the Office of Student Conduct at campus-wide functions.
- Perform miscellaneous job-related duties as assigned.
- Master's degree in higher education, student personnel, counseling services or other related field, and six years related experience, or equivalent combination of education and experience.
- Prior experience working in academic and non-academic student misconduct programs.
- Ability to manage multiple projects and establish planning process/priorities.
- Knowledge of and demonstrated ability to apply student development theory and legal/social standards in designing and administering campus-wide student conduct policies, procedures, and programs.
- Knowledge of, experience applying, and commitment to upholding compliance of the FERPA, Clery Act, Title IX, and VAWA within the student conduct process.
- Demonstrated commitment to professional development, specifically pertaining to the law in higher education, review of timely case law, best practices within student conduct administration, threat assessment, and behavioral intervention.
- Commitment to and knowledge of issues of multiculturalism, diversity, and inclusion.
- Effective oral and written communication skills.
- Skill to manage crises and knowledge of and experience using crisis intervention techniques and ability to react calmly and effectively in emergency situations.
- Demonstrated attention to detail within a context that requires managing multiple tasks simultaneously.
- Ability to analyze complex situations, determine facts, exercise sound judgment, identify solutions, and apply policies, procedures, and laws.
- Experience with case management, student conduct software, particularly Maxient.
- Ability to work occasional night and weekend hours as necessitated by unit, division, and university priorities.