Job Listings

Administrative Assistant & Patient Navigator

Company:
Weill Cornell Medicine
Job Location:
New York, New York
Category:
Administrative Assistants
Position Summary

Provides administrative and participant support for the All of Us Precision Medicine Research Program.

Job Responsibilities
  • Determines program eligibility and navigate participants through all aspects of study enrollment
  • Provides in-person, telephone and email based communication with interested participants
  • Schedules timely appointments using Microsoft Outlook and EPIC scheduling applications
  • Performs accurate data entry for all participant interactions using REDCap / SalesForce
  • Assembles database information, prepares reports and graphs, visualizing program metrics
  • Promotes program following guidance from communications staff
  • Drafts memos and correspondence, answers and screens calls, handles routine inquiries and refers calls to appropriate parties
  • Assists Program Director in the preparation of meetings and presentations, including crafting agendas, reserving conference rooms, setting A/V equipment, taking minutes, and ordering food
  • Responsible for monitoring inventory and ordering supplies (clinical and marketing materials)
  • Prepares, submits and tracks travel/business expense reimbursements
  • Perform other duties as required.
Education
  • Bachelor's Degree in related field
Experience
  • Bilingual preferred (Spanish or Mandarin) preferred
  • Experience with EPIC scheduling preferred
  • 1-2 years of customer service experience in a hotline or telephone based environment preferred
  • Customer service oriented, driven to provide a positive interaction with all stakeholders
  • Enjoys communicating and building relationships with diverse populations
  • Has an engaging and friendly demeanor and attuned to participant needs
  • Strong verbal, written communication skills
  • Demonstrated Word, Excel, PowerPoint skills
  • Demonstrated ability to work independently and prioritize work in a fast-paced environment
  • 3-4 years of administrative experience highly desired
Knowledge, Skills and Abilities
  • Demonstrated strong analytical skills
  • Ability to treat confidential information with utmost discretion.
Licenses and Certifications

Working Conditions/Physical Demands
This website is part of the HigherEdJobs network.