Staff Associate, Access Services Manager
Bridgewater State University
Since its founding in 1840 as one of the first normal schools in the United States to its current status as a vibrant regional comprehensive university, Bridgewater State University (BSU) remains committed to ensuring that students receive an exceptional, accessible, and affordable education.
The Clement C. Maxwell Library is a focal point of activity supporting the teaching, learning and research activities of Bridgewater State University. A dedicated, talented, and diverse staff of nine FT librarians and sixteen FTE professionals help to meet the needs of more than 10,600 students, 337 full-time faculty and librarians, and 535 part-time faculty. The Maxwell Library provides 24-hour online access to library resources for students and faculty. The library collection contains 255,000 physical volumes and provides access to approximately 155,000 digital/online volume equivalents. The library has an annual budget of over $1.2 million.
Responsible for all interlibrary loan and circulation-related services to a broad demographic at Maxwell Library including ILL processes, circulation processes and procedures, reserves and stack maintenance. Primary responsibilities include: planning and maintaining coverage for approximately 96 service hours per week during the academic year and during other times of the calendar year when the library's hours of operation change; general stacks and library space maintenance; supervising a diverse full-time staff as well as part-time staff (week-ends) and student assistants; use and application of the online library management system; effective interaction and relations with an inclusive and multi-cultural faculty, staff, students and community members.
SUPERVISION RECEIVED: Reports to the Access Services Librarian.
SUPERVISION Exercised: Supervises the work of AFSCME staff and student workers in Access Services Department
Position Type: APA Professional
Manages and leads all day to day activities and services in the Access Services units, ensuring sufficient staff coverage for all hours of operation and continuity of core library services.
Ensures the timely and consistent opening and closing of the library facility during regular hours of operation.
Develops, directs, and oversees all activities, operations, services, and projects, including the circulation of library materials, patron registration and records, stack maintenance, and the processing of interlibrary loan materials.
Presides over and conducts all administrative activities related to Access Services administrative and professional staff regardless of race, including recruiting, hiring, and training, as well as supervising, evaluating, assigning and approving schedules.
Manages student employment within Access Services in an inclusive manner, including recruiting, hiring, training, and scheduling personnel, and creating and managing a related budget.
Works closely with the Access Services Librarian to ensure proper training of a diverse staff and to maintain high standards of customer service.
Addresses personnel concerns in a diplomatic and equitable manner, maintaining high ethical standards and through a racial justice lens.
Applies creative problem solving skills to reach innovative and workable solutions.
Promotes a successful teamwork environment through exemplary leadership and inclusion of diverse perspectives.
Creates, develops, implements, documents and communicates policies, procedures and initiatives that facilitate access to library resources.
Supervises record keeping, financial reports, management reports, and circulation statistical data. Working with the Systems Librarian and the online library management system software, ensures that the various statistical reports and notices are accurate and run regularly as required. Provides analysis of data as may be required in identification of trends or areas of concern.
Oversees Access Services staff use of BANNER primarily with regard to placing transcript/registration/diploma holds and secondarily to verify current addresses, and current and past registration. Ensures patron privacy is maintained.
Creates, develops, regularly revises and updates, and disseminates basic information about library services, such as hours of operation and borrowing privileges.
Working with the Access Services Librarian, makes recommendations and initiate improvements in ILL and Circulation library management software, policies, and procedures.
Manages physical logistics of general book collection, reference books, periodicals, videos, special collection volumes, and most other physical resources, and overall management of student study space in the Library. Duties include managing the shelving and study spaces, including furniture, for most effective use as space-related requirements and changes occur.
Oversees Reserves and Massachusetts Commonwealth Catalog procedures and troubleshoots when issues arise.
Oversees photocopiers, paper supply, and serve as Connect Card contact person when troubleshooting photocopier issues.
Oversees Leisure Reading and New Item displays, including the creation/posting of signage for the displays.
Oversees the Max Video Streaming operation, including file maintenance, quality control, and the delivery of digitized content for use by faculty for classroom instruction support.
Maintains good public relations. Within policies set by the Library and the Access Services Librarian, resolves complaints or other problems with an inclusive set of library users that includes faculty, staff, students and community members who may have problems related to overdue items, fines or other circulation-related policies and procedures, or who may need special or additional services in order to use library resources successfully.
Responsible for appropriate and effective access services management of all library materials formats: books, serials, audiovisual materials, videos, laptops, and other physical resources.
Consults and collaborates with other areas of the library and the campus, as needed.
Responsible for overseeing the librarys online calendar and extended hours (exam periods), as well as all physical signage related to hours of operation.
Maintains and augments professional knowledge and skills, through participation in professional development opportunities.
Responsible for keeping library open during winter closings, as directed.
Represents the library on committees established to facilitate resource sharing and collaboration as appropriate and assigned.
Other duties as assigned.
A bachelors degree.
Three or more years of full-time experience in a library circulation department.
Supervisory experience required.
Experience with library management software and systems for processing materials transactions, room reservations and provision of other library services.
Experience with and Knowledge of Interlibrary Loan and Document Delivery Systems.
Good organizational skills and attention to detail; good oral and written communication skills.
Strong commitment to diversity and social justice
Patience and tact in working with all library patrons, regardless of race or background.
An open attitude to change, an awareness of racial justice issues, a desire for constant improvement of service and a commitment to working toward successful implementation.
A strong motivation and desire to move forward in the application of new technologies and network-based information systems through the application of creative approaches and innovative ideas.
Experience in an academic library preferred.
Bridgewater State University complies with the Americans with Disabilities Act (ADA) to provide reasonable accommodation to qualified applicants and employee with disabilities.
Office activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding and interaction with computer equipment; Occasional bending, reaching, lifting, pushing and pulling up to 5 pounds.
Special Conditions for Eligibility:
Please be aware that employment at Bridgewater State University is contingent upon completion of a successful background check.
Salary Range: $50,000 - $60,000
Posting Number: S00660P
Open Date: 06/17/2021
Close Date: 8/1/2021
Open Until Filled: No
Special Instructions to Applicants:
Please note the following information is required to complete your application for this position:
a minimum of one (1) employment history entry.
a minimum of three (3) professional reference entries.
**posting close date updated 7/14/2021
To apply, visit https://jobs.bridgew.edu/postings/20853
Bridgewater State University (BSU) is an affirmative action/equal opportunity employer which actively seeks to increase the diversity of its workforce. We are dedicated to providing educational, working and living environments that value the diverse backgrounds of all people.