Academic Planning Specialist
The Faculty of Arts and Sciences Registrars Office (FAS RO) supports the students, faculty, staff, and alumni of Harvard College, the Graduate School of Arts and Sciences, and the John A. Paulson School of Engineering and Applied Sciences. The Academic Planning Specialist reports to the Assistant Registrar for Academic Planning. This position will work closely with FAS & University constituents (students, faculty, staff, alumni, & leadership) performing a variety of complex administrative/support duties within Academic Planning. This position will serve as the front line of communication for FAS faculty, students, administrative offices and staff on existing policies and procedures related to classrooms, exams, courses, and sectioning.Job-Specific Responsibilities
Responsibilities of the Academic Planning Specialist include:
Serve as the first line of communication via email and phone for high level constituents including FAS faculty, staff, students, departments and residential House staff; serve as principal source of information on policies related to FAS courses, classroom space usage, and exams; compose, edit and disseminate correspondence for courses, classrooms and exams; assist departments in scheduling upcoming term course offerings; troubleshoot student enrollment issues as related to course setup and sectioning process; run and analyze query results in order to perform course data validation; train constituents on the my. Harvard student information system related to course development and sectioning functionality; fulfill classroom space requests for special events, course-related events, and student organization requests based on knowledge of FAS scheduling policy; run classroom usage report and post to the Registrars website; troubleshoot exam proctor questions and resolve technical and logistical out of sequence exams issues onsite during exam period; obtain missing out of sequence exams; organize and assemble exam packets; maintain inventory and order exam supplies; coordinate with Mail Services and FAS departments to disseminate exam booklets each semester; perform outreach to faculty who have not reported final assessment information; edit and maintain content on the FAS Registrars website; triage questions and direct constituents to appropriate additional support contacts as necessary; provide general administrative and customer support service for the Registrars Office, and all other general duties of the Registrars Office as needed.
3+ yearsof office or higher education registrar experience.
Relevant coursework or education beyond high school may count towards experience.
Excellent organizational, interpersonal, and communication skills.Ability to handle complex and confidential information with discretion. Competency and efficiency using a variety of computer software including MS Outlook and Microsoft Office Suite. Able to work in a team oriented, customer focused environment in a collegial manner. Ability to work well independently, prioritize multiple projects simultaneously, and meet deadlines. Attention to detail, demonstrated troubleshooting ability, and ability to multitask while showing good judgment.Additional Information
- Salary range:$50,000-$55,000
- Please includeCover letter with resume
Note:Starting salaries typically fall in the lower half of the salary range; however, they are ultimately determined by the scope of the position, the candidate's relevant experience, and internal equity.Job Function
USA - MA - Cambridge
403033 Staff Assistant III
FAS Registrars Office
55 - Hvd Union Cler & Tech Workers
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.