Job Listings

Ticket Services Representative

Harvard University
Job Location:
Cambridge, Massachusetts
Conference and Events Administration
American Repertory Theater


Job-Specific Responsibilities
Position Summary
Duties & Responsibilities: Under the leadership of Artistic Director, Diane Paulus, the American Repertory Theater (A.R.T.) is poised to extend its Box Office services to support the vision of the Artistic Director and our productions, while enhancing the cultural climate of the community, and creating a model for American theaters. With this new visibility and energy, the Ticket Services Representative will join a Patron Services/Ticket Services Department that is designed to respond to the highest level of customer satisfaction.

Reporting to the Ticket Services Manager, the Ticket Services Representative is an important member of an evolving Patron Services/Ticket Services Department for the A.R.T. The successful candidate will undertake a broad range of ticketing transactions and data cleaning responsibilities, which enable the box office to provide high-quality customer relations. This includes the timely processing of all ticketing transactions and maintenance of accurate constituent data on the theater's Tessitura database, updating records as needed, and generally ensuring the accuracy of customer and transactional information. PLEASE NOTE, THIS IS A TWELVE MONTH TERM ASSIGNMENT with the option to extend.

Position Responsibilities
The Ticket Services Representative will efficiently and effectively process single ticket transactions, subscription orders, ticket exchanges, ticket donations, and other solicited donations. Works on projects as assigned by the Ticket Services Manager and the Head of Patron Services. Adheres to theater's policies and procedures; works in a safe manner; performs duties as workload necessitates; maintains a positive and respectful attitude; communicates regularly with supervisor about department issues; demonstrates efficient time management and prioritizes workload; demonstrates regular and consistent attendance and punctuality; meets department productivity standards; participates in theatre events as needed or required.
The Ticket Services Representative is responsible for sharing Ticket Services policies, procedures and seasonal information with the other representatives to promote Patron Services/Ticket Services consistency. The Ticket Services Representative will solicit clarity of information from the management team when scenarios of conflicting or missing information present themselves to the representative staff. Must be confident in fielding questions about the ART season on the phones for inbound calls and outbound calls. May also be responsible for Ticket Services opening and/or closing procedures. Additional duties as assigned.

Basic Qualifications
Candidates MUST meet the following basic qualifications in order to be considered for this role:
Experience in a box office environment using Tessitura or a similar CRM database.

Additional Qualifications and Skills
Basic computer knowledge of Google docs. Required to work holidays, evenings, and weekends. Excellent attention to detail and accuracy. Excellent typing skills. Self-starter with the ability to problem-solve efficiently and effectively. The ability to multi-task in a fast-paced office is necessary. Interest or experience in the arts is helpful. Ability to work independently with minimal supervision and with others as part of a team. Can lift 35 pounds. Strong written and verbal communication skills-expressing oneself as well as listening. Self-motivation, attention to detail, and a willingness to learn new skill sets.

Additional Information
PLEASE NOTE: During the current period of Covid-19 related restrictions, this position may start as a remote position, with the transition to onsite in Cambridge when the office reopens.

We continue to monitor the evolving COVID-19 and the lifting of restrictions. We appreciate your understanding and flexibility with our interview process. We will be conducting interviews virtually for selected candidates until further notice.

Harvard will require COVID vaccination for all Harvard community members who will have any on-campus presence. Individuals may claim exemption from the vaccine requirement for medical or religious reasons. More information regarding the University's COVID vaccination requirement and exceptions may be found at the University's "COVID-19 Vaccine Information" webpage:

This position is subject to periodic unpaid leaves of absence based upon the Production calendar. This position requires occasional overtime and the ability to work some early AM shifts, nights, and weekends and holidays. The Ticket Services Representative is deemed critical during the production run.

Work Schedule: 22 hours per week during office hours ( T - Sun: 11:45a - 7:45p) and additional required hours on a flexible schedule during periods of subscription on sale, the production season, special events, and rentals that require ticketing support.

All Harvard staff must be fully vaccinated before returning to on-site work at the Loeb Drama Center.

We are currently recruiting for two Ticket Services Representatives.

Job Function
General Administration

USA - MA - Cambridge

Job Code
403010 Clerical Assistant


Patron Services/Ticket Services

Time Status

Salary Grade

55 - Hvd Union Cler & Tech Workers

Appointment End Date

Pre-Employment Screening

Work Schedule: 22 hours per week during office hours ( T - Sun: 11:45a - 7:45p)

EEO Statement
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.
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