IT Support Computing Analyst II
Posting Number: req6143
Department: College of Nursing
Location: UAHS - Tucson
Address: University of Arizona Health Sciences, Tucson, AZ USA
Position HighlightsThe Office of Learning & Healthcare Technology Innovations (LHTI) is seeking an IT Support Computing Analyst II to join its technology services team. Based at our expanding Gilbert University Center (GUC), you will be part of a dynamic team responsible for providing college-wide computing and technology support services, including high-tech simulation-based training activities. This position will generally have a regular Monday through Friday work schedule, however, some flexibility is required to accommodate special events/projects and unexpected system outages. Occasional in-state travel to the University of Arizona's Phoenix Biomedical Campus (PBC) and to the Arizona Health Sciences Center in Tucson will be required. If you enjoy interacting with people and technology, problem solving, and helping others succeed through the effective use of technology; please consider being a part of our team
Outstanding UA benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; UA/ASU/NAU tuition reduction for the employee and qualified family members; state and optional retirement plans; access to UA recreation and cultural activities; and more!
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Duties & Responsibilities
Duties & Responsibilities:
- Accept and prioritize technical issues via phone, chat, and in person. Document all interactions, troubleshooting steps, and resolutions in the College's IT Service Management tool.
- Analyze, troubleshoot, diagnose, and resolve reported problems with software, equipment, and network connections.
- Deliver, set up, and configure Windows and Mac computers and peripherals, mobile devices, and other technology items.
- Assist faculty and staff with using audio visual systems in conference rooms, classrooms, and specialized simulation-learning spaces.
- Coordinate repair of audio visual and healthcare simulation equipment.
- Regularly test and apply patches/updates to operating systems, applications, and hardware firmware.
- Ensure that network-attached devices such as desktops, laptops, mobile devices and printers are in compliance with university, college, and other applicable IT security policy standards.
- Create and maintain documentation of system configuration and changes, operational procedures, and other processes to assist team members and technology users.
- Perform system performance tuning, hardware upgrades, and resource optimization.
- Manage user accounts, groups, and access permissions for various University and cloud hosted systems/applications.
- Take part in the designing, planning, and completion of various infrastructure optimization projects.
- Participate in internal and external special interest groups to enhance knowledge and collaborate on IT initiatives relevant to the college and position.
Knowledge, Skills, & Abilities:
- Knowledge of audio-visual equipment, computers, wired/wireless networking, and IT troubleshooting techniques.
- Ability to set up, use, and troubleshoot Windows and Mac computers in a Windows Active Directory domain.
- Ability to work effectively as a positive and engaged member of a high performing and collaborative team of professionals.
- Strong communication and writing skills, with the ability to interact professionally with all levels of administrators, faculty, staff, and students.
- Strong analytical skills with the ability to help plan, coordinate, and carry out complex technology-based projects.
- Ability to quickly learn and master diverse and emerging technologies and techniques.
- Ability to exercise sound judgment in complex, fast-paced situations.
- Ability to lift up to 50 lbs.
- Desire to continuously learn and improve skills and abilities related to the position.
- Bachelor's degree or equivalent advanced learning attained through professional level experience required.
- Minimum of 3 years of relevant experience, including 1 year of customer service experience required.
*Prior experience working in a healthcare simulation center. *Prior work experience with the installation, usage, and support of desktop applications such as Microsoft Outlook, Word, Excel, and PowerPoint, Adobe Acrobat, EndNote, SPSS/STATA, Sophos Endpoint, and Zoom. *Experience with software updating, remote support, and mobile device management technologies. * Experience supporting research investigators, including the support of specialized equipment, software, and sensitive data. * Knowledge of information security best practices and regulatory compliance areas such as FERPA and HIPAA, and how they affect the installation, configuration, use, and support of information technology resources. * Passion for sharing information and new technology with others.
Full Time/Part Time: Full Time
Number of Hours Worked per Week: 40
Job FTE: 1.0
Work Calendar: Fiscal
Job Category: Information Technology
Benefits Eligible: Yes - Full Benefits
Rate of Pay: DOE
Compensation Type: hourly rate
Career Stream and Level
Type of criminal background check required: Fingerprint criminal background check (security sensitive due to title or department)
Number of Vacancies: 1
Contact Information for Candidates
Peg Kearney | email@example.com
Open Until Filled: Yes
Documents Needed to Apply: Resume, Cover Letter, and One Additional Document
Special Instructions to Applicant
Please attach a document with a list of at least three professional references (at least one should be a prior supervisor).
At the University of Arizona, we value our inclusive climate because we know that diversity in experiences and perspectives is vital to advancing innovation, critical thinking, solving complex problems, and creating an inclusive academic community. As an Hispanic-serving institution and a Native American/Alaska Native-serving institution, we translate these values into action by seeking individuals who have experience and expertise working with diverse students, colleagues, and constituencies. Because we seek a workforce with a wide range of perspectives and experiences, we provide equal employment opportunities to applicants and employees without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or genetic information. As an Employer of National Service, we also welcome alumni of AmeriCorps, Peace Corps, and other national service programs and others who will help us advance our Inclusive Excellence initiative aimed at creating a university that values student, staff and faculty engagement in addressing issues of diversity and inclusiveness.