Job Listings

Student Services Coordinator

Company:
Harvard University
Job Location:
Cambridge, Massachusetts
Category:
Student Affairs and Services
Division of Continuing Education

54357BR

Job Summary

This role is responsible for providing direct support for and coordination of student activities, academic integrity, and Dean of Students Office (DSO) projects.

Job-Specific Responsibilities

Reporting to the Associate Dean of Students, the Student Services Coordinator supports the implementation of a diverse and growing portfolio of programs, events, and resources offered through the Dean of Students Office (DSO). The Coordinator will work closely with and enhance the capacity of DSO staff and is expected to manage competing priorities in a well-organized and enthusiastic manner.

Specific Duties and Responsibilities:

ACTIVITIES SUPPORT & EVENT COORDINATION

  • Coordinates event logistics for DSO activities, including programming for international students. Logistics include publicity, communications, registration, room reservations, technology, catering, supplies, speakers, vendor payment, feedback surveys, and other details.
  • Collaborates with DSO staff to ensure successful implementation of activities hosted year-round for students across the globe.
  • Provides staff support during events, workshops, and other programs (some evening and weekend work required).

PROJECT MANAGEMENT ASSISTANCE

  • Supports the Associate Dean of Students with logistics related to academic integrity policy and process. Logistics include tracking the submission of documents related to the investigation and resolution of cases; methodically identifying sources for Administrative Board cases; organizing case materials for review by the Associate Dean; technical assistance for the implementation of academic integrity educational programming; and other logistics.
  • Coordinates annual spring hiring cycles for temporary summer staff (undergraduate and graduate students) in the Dean of Students Office, including communicating with applicants, arranging interviews, and tracking hire requirements.

OFFICE & ADMINISTRATIVE SUPPORT

  • Maintains and updates all DSO-managed websites.
  • Contributes to the DSO's goals by providing additional support and completing other duties as assigned, such as preparing materials for financial processing, overseeing the Lending Library for student resources, assisting with data collection, etc.
Basic Qualifications
  • Minimum of 3 years of work experience in project management, customer service, student affairs, and/or events coordination
  • Flexibility to attend evening and weekend events required
In order to be considered for this role, a resume and cover letter must be submitted with application.

Additional Qualifications and Skills
  • Bachelor's degree, some college education, or equivalent experience preferred
  • A strong background and/or interest in working with non-traditional students and adult learners
  • Highly engaged, self-directed individual with ability to manage multiple competing priorities and to keep projects on schedule
  • Excellent organizational and time management skills with high attention to detail
  • Ability to handle complex and confidential information with discretion
  • Exhibits strong initiative-taking, creative thinking, and problem-solving necessary for working under pressure in a complex institutional environment
  • Must be customer service-oriented, flexible
  • Proficiency with Microsoft Office Suite, Google Suite, Qualtrics, Zoom
  • Experience with Open Scholar website platform and media creation applications are a plus
Additional Information

The Faculty of Arts and Sciences will not provide visa sponsorship for this position.

The Division of Continuing Education (DCE) comprises several entities serving about 30,000 students annually. The Harvard Extension School, the Harvard Summer School, the Harvard Professional Development Programs and the Harvard Institute for Learning in Retirement allow Harvard to serve the learning needs of students across their life. For more than a century, Harvard Extension School has made Harvard faculty and teaching accessible to a diverse community of local, national, and international students. Harvard Extension School enrolls approximately 17,000 students per year in approximately 46 graduate and undergraduate liberal arts and professional fields. More than 1,500 open enrollment courses are offered year-round with over 600 available online are offered at affordable prices to our communities across the world. Harvard Summer School offers approximately 450 courses on the Harvard Campus to 11,000 secondary school, college and adult learners and more than 30 international study abroad programs for up to 600 students each summer. The Division also includes the Harvard Institute for Learning in Retirement with approximately 550 active members and Harvard Professional Development Programs offering 80 short noncredit courses to almost 4,000 learners annually.

All formal offers will be made by FAS Human Resources.

Harvard offers an outstanding benefits package including:

  • Time Off: 3 - 4 weeks paid vacation, paid holiday break, 12 paid sick days, 11.5 paid holidays, and 3 paid personal days per year
  • Medical/Dental/Vision: We offer a variety of excellent medical plans, dental & vision plans, all coverage begins as of your start date.
  • Retirement: University-funded retirement plan with full vesting after 3 years of service.
  • Tuition Assistance Program: Competitive tuition assistance program, $40 per class at the Harvard Extension School and discounted options through participating Harvard grad schools.
  • Transportation: Harvard offers a 50% discounted MBTA pass as well as additional options to assist employees in their daily commute.
  • Wellness options: Harvard offers programs and classes at little or no cost, including stress management, massages, nutrition, meditation and complimentary health services.
  • Harvard access to athletic facilities, libraries, campus events and many discounts throughout metro Boston.
Job Function
Faculty & Student Services

Location
USA - MA - Cambridge

Job Code
404037 Coordinator I (FSS)

Sub-Unit
*

Department
Division of Continuing Education

Time Status
Full-time

Salary Grade
054

Union
55 - Hvd Union Cler & Tech Workers

Pre-Employment Screening
Criminal, Identity

Schedule
Monday-Friday, 9-5pm. Flexibility to attend evening and weekend events required.

EEO Statement
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.
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