Desktop Support Associate
Information Technology Services (ITS) at the State University of New York College at Oneonta invites applications for the position of Desktop Support Associate in the Customer Support department. Expectations include providing technology-related desktop support for students, faculty and staff across multiple platforms within the customer support area of ITS.
SUNY Oneonta is a public college in Central New York, enrolling about 6,500 students in bachelor’s, master’s and graduate certificate programs. Most of SUNY Oneonta’s main campus lies within the City of Oneonta, which is located in the northern foothills of the Catskill Mountains, about a four-hour drive from New York City, Boston and Philadelphia. With a population just shy of 14,000, the City of Oneonta is the largest municipality in a rural region dominated by agriculture and tourism.
Known as an exemplary residential campus that values inclusion, service and sustainability, SUNY Oneonta is a nurturing community where students grow intellectually, thrive socially and live purposefully. Employees give SUNY Oneonta high marks for work/life balance and culture. The college’s indeed.com and glassdoor.com ratings are 4.5 and 4.1, respectively.
Beyond campus, many residents enjoy the natural beauty of the Catskills. Outdoor activities such as hiking, biking and running are among the most popular. Several ski areas nearby typically operate for seasons lasting over 100 days beginning in late November or early December. During the summer, boating, swimming and other water sports are popular on lakes throughout the region.
Information Technology Services has 42 employees working as a team to provide technology solutions across campus. The department of Customer Support is one of five departments within SUNY Oneonta’s ITS organization. Working together with Networking and Telecommunications, IT Security, Systems and Data Center Management as well as Enterprise Application Services, the Customer Support department offers prospective employees an opportunity to work in an exciting fast-paced area focused on providing high quality customer service to the campus community. To learn more about the College or the department, please visit https://suny.oneonta.edu/ or https://suny.oneonta.edu/information-technology-services.
Duties include but not limited to: providing technical support for computers and peripheral devices via the assignment and resolution of Service Desk call tickets forstudents, faculty and staff; developing and maintaining a library of technical documentation; performing effective communications, written and oral, with clients and with all functional groups within ITS.
Required qualifications: bachelor’s degree; ability to support Windows and MacOS operating systems; strong written communication, presentation andcustomer service skills; excellent organizational skills; evidence of successful collaborations; ability to work independently; ability to work as part of a team.
Preferred: three years of experience in technical support of higher education or business information technology systems; experience with the management of relevant hardware and software applications; experience with systems management software; experience providing support via remote assistance tools; familiarity with Linux operating systems; experience with support of mobile devices, incident/request tracking software, and malware detection and removal; experience working at a service desk or other Tier I/II support entity; demonstrated problem solving skills; experience working with and serving diverse populations.
To apply online go to: http://oneonta.interviewexchange.com/candapply.jsp?JOBID=132189 Please upload a resume and letter of interest. Contact information for three professional references is required.
Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor’s Office of Employee Relations at (518) 474-6988 or via email at firstname.lastname@example.org.SUNY Oneonta values a diverse college community. Please visit our website on diversity at: https://suny.oneonta.edu/diversity. Moreover, the College is an Equal Opportunity/Affirmative Action employer. Women, persons of color, persons with disabilities, and protected veterans are encouraged to apply.