Job Listings

Business Relationship Manager

Company:
Tulane University
Job Location:
New Orleans, Louisiana
Category:
Economic and Business Development
VP Technology/Infrastructure
Location: New Orleans, LA

Summary

The Business Relationship Manager (BRM) provides a direct linkage between Tulane University's Information Technology Department and University Business Partners, proactively serving as a trusted advisor, key point of contact, and advocate on their behalf to ensure IT services meet their strategic priorities and everyday business needs.

The BRM I assists the AVP for BRM with providing strategic consulting level support and guidance throughout business-IT initiatives, and supports the AVP in the planning and execution of initiatives to enable the University units to achieve objectives through the effective use of technology.

The Business Relationship Manager (BRM) provides a direct linkage between Tulane University's Information Technology Department and University Business Partners, proactively serving as a trusted advisor, key point of contact, and advocate on their behalf to ensure IT services meet their strategic priorities and everyday business needs.

The BRM I assists the AVP for BRM with providing strategic consulting level support and guidance throughout business-IT initiatives, and supports the AVP in the planning and execution of initiatives to enable the University units to achieve objectives through the effective use of technology.

Required Knowledge, Skills, and Abilities:
  • Strong customer service orientation
  • Diplomacy and relationship building skills. Ability to problem-solve, mediate, and negotiate.
  • Excellent interpersonal skills; ability to work cooperatively/effectively with others of diverse personalities, education and cultural backgrounds.
  • Highly motivated and self-directed; able to effectively prioritize and execute while under pressure
  • Proven ability to communicate and explain complex issues in clear, concise, persuasive language both verbally and in writing. Effective public speaking and presentation skills. 
  • Experience working in a team-oriented, collaborative environment.
  • Highly adaptable and flexible; able to adjust quickly to new situations and changing priorities.
  • Understand and able to communicate core concepts and lifecycle of IT lines of service (e.g. hardware, software, security, project management).
  • Understand and able to communicate technology fundamentals to business teams.
  • Able to communicate up and down the management chain providing the appropriate message to the audience.
  • Excellent organizational and time management skills; demonstrated ability to prioritize and effectively manage multiple projects simultaneously and meet established deadlines.
  • Highly proficient computer skills. 
Required Education and/or Experience:
  • Bachelor's degree and three years of relevant experience operating in a research environment, including exposure to grant funded projects.
OR
  • High School Diploma/Equivalent and nine years of relevant experience in a research environment, including exposure to grant funded projects.
Preferred Qualifications:
  • Bachelor's Degree in a relevant field
  • Basic understanding of ITSM/ITIL 
  • Prior experience in Higher Education
  • BRMP certification
Compensation Information
This position is assigned to pay grade P3.26. Tulane offers a variety of options to enhance your health and well-being so that you may enjoy more out of life now and in the future. Learn more about Life at Tulane as well as our Benefits and Pay. See our Candidate Resources to learn more about our hiring process and what to expect.

How to Apply:
Click "Apply Now" to apply for this job.
 
This position will close on the date it is filled
 
Tulane University is an EOE/M/F/Vet/Disabled employer with a strong commitment to diversity and inclusion. Applications by members of all underrepresented groups are encouraged.
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