Job Listings

Administrative Operations Professional I (Multiple Positions)

Company:
The University of Arizona
Job Location:
Tucson, Arizona
Category:
Administrative Assistants

Posting Number: req5626

Department: Housing & Residential Life

Location: Main Campus

Address: Tucson, AZ USA

Position Highlights

The Housing Assignments Coordinator (Administrative Operations Professional I), reporting to the Assistant Director for Housing Assignment Services, is responsible for managing dorm assignment and occupancy management activities. This person works closely with other Housing Assignment Services (HAS) staff and staff in the Technology Services unit to ensure the accuracy of assignment and occupancy data in the housing management system. This person will provide front-line customer service for the University's on-campus housing ("dorms") unit; process transactions in the housing software system, communicate and correspond with prospective and current students and their parents, by email and multi-line phones. This position also works with other university departments to coordinate the accommodation of unique housing needs of students involved in programs sponsored by those departments. This person will serve in a supervisory role for student staff and greet and assist visitors in the HAS office. The candidate will generally work under own initiative as well as in a team environment.

Housing & Residential Life (Housing), a self-funded auxiliary housed within Campus Life at the University of Arizona, operates 23 dorms and 1 graduate apartment complex that house over 7,800 students annually on the University of Arizona Main Campus. More than 80% of on-campus residents are first-year students. Our dorms range in style from historic to modern and range in size from 60 to 1000 residents. While the University does not require students to live on campus, more than 70% of all incoming first-year students choose to live in UA housing to help their transition to university life.

Housing & Residential Life plays a critical role in achieving institutional and divisional goals. We are proud of the supportive environment we provide our students, our vibrant academic partnerships and our high-quality facilities.

Our Mission: Helping Students Build a Foundation for Success

Our Core Values:

  • Excellence -Excellence is performing at an extraordinary level and exceeding expectations
  • Respect - Respect is treating others courteously and professionally in all situations; valuing and honoring diversity in others; being honest, direct, and courteous in all communications and loyal to all, including those not present
  • Integrity - Integrity is doing the right thing, being honest with oneself and others, being authentic, and being transparent in intent
  • Caring - Caring is being welcoming, kind, compassionate, and willing to help others; showing concern for a person's needs; listening more and talking less

Outstanding UA benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; UA/ASU/NAU tuition reduction for the employee and qualified family members; state and optional retirement plans; access to UA recreation and cultural activities; and more!

The University of Arizona has been recognized for our innovative work-life programs. For more information about working at the University of Arizona and relocations services, please visit http://talent.arizona.edu.

Duties & Responsibilities

  • Analyzes, researches, and responds to difficult problems with regard to housing applications, assignments, accounts and billing issues
  • Provide quality customer service for potential and current residents by multi-phone line telephone, e-mail, and in person accurately and completely, regarding housing contracts, housing applications, assignment and occupancy policies and procedures
  • Serves as primary or secondary liaison between Housing Assignment Services and university departments/units whose students have unique housing needs/requirements (e.g., Intercollegiate Athletics (ICA), Undergraduate Admissions, Center for English as a Second Language (CESL), the Disability Resource Center (DRC) and many others
  • Manages university housing application, assignment and occupancy management processes for an annual student resident population of over 7,000; including assuring that applications are complete, assigning students to buildings and rooms in accordance with department practices, communicating assignment information to students, monitoring occupancy throughout the academic year, and facilitating student movement between rooms and/or buildings.
  • Manage the training, supervision and direction of student employees
  • Organize, monitor and maintain the accuracy of student housing application/assignment records
  • Assist with various departmental activities during the August student move in process
  • Perform other duties as assigned to meet Housing & Residential Life's goals and objectives
  • Drive a university vehicle (golf cart) to make deliveries to dorms and/or take visitors to dorms for tours.

Knowledge, Skills and Abilities:

  • Strong listening skills and patience
  • Demonstrated problem solving and policy interpretation skills
  • Ability to interact with difficult people or situations in a calm and professional manner
  • Ability to work independently and as part of a team
  • Strong organizational skills and demonstrated ability to coordinate multiple diverse tasks simultaneously
  •  Strong commitment to customer service
  • Strong written and verbal communication skills
  • Proficient in basic arithmetic, English grammar and spelling

Minimum Qualifications

  • Bachelor's degree or equivalent advanced learning attained through experience required.
  • 1 year of relevant work experience required.
  • Ability to drive according to the University Fleet Safety Policy.

Preferred Qualifications

  • Three years of increasingly responsible office/clerical experience which includes one year in directly related function.
  • Experience with StarRez housing software or other housing education housing systems.
  • Experience with Microsoft Office products including Outlook, Excel and Word.
  • Banking background and training in customer service.
  • Experience in a demanding, high volume customer service environment.
  • Experience in operation of a variety of office machines including personal computers, copiers and fax machines.
  • Experience in operation of a variety of office machines including personal computers, copiers and fax machines.

FLSA: Non-Exempt

Full Time/Part Time: Full Time

Number of Hours Worked per Week: 40

Job FTE: 1.0

Work Calendar: Fiscal

Job Category: Organizational Administration

Benefits Eligible: Yes - Full Benefits

Rate of Pay: $20.20

Compensation Type: hourly rate

Grade

7

Career Stream and Level

PC1

Job Family

Administrative Operations

Job Function

Organizational Administration

Type of criminal background check required: Fingerprint criminal background check (security sensitive due to title or department)

Number of Vacancies: 2

Contact Information for Candidates

Res-HR@distribution.arizona.edu

Open Until Filled: Yes

Documents Needed to Apply: Resume and Cover Letter

Diversity Statement

At the University of Arizona, we value our inclusive climate because we know that diversity in experiences and perspectives is vital to advancing innovation, critical thinking, solving complex problems, and creating an inclusive academic community. As an Hispanic-serving institution and a Native American/Alaska Native-serving institution, we translate these values into action by seeking individuals who have experience and expertise working with diverse students, colleagues, and constituencies. Because we seek a workforce with a wide range of perspectives and experiences, we provide equal employment opportunities to applicants and employees without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or genetic information. As an Employer of National Service, we also welcome alumni of AmeriCorps, Peace Corps, and other national service programs and others who will help us advance our Inclusive Excellence initiative aimed at creating a university that values student, staff and faculty engagement in addressing issues of diversity and inclusiveness.

This website is part of the HigherEdJobs network.