CSUVetCE Online Support Staff; Translational Medicine Institute
Is this an Hourly position?
Work Hours/Week: 0-40
Fort Collins, CO 80523
Description of Work Unit
The CSUVetCE team at the Translational Medicine Institute (TMI) seeks to provide an unparalleled continuing education (CE) experience every day; something that we refer to as "CE Elevated". We believe that people, animals and the planet can be improved when inspired learners, engaged educators and relevant learning experiences collide; that is the purpose, the passion and the why behind our quest to provide CE Elevated experiences each day.
Our team is comprised of 3 pillars of stakeholder experience: 1) Overall onsite CE program experience, 2) CE laboratory experience and 3) the online experience. We host up to 75+ onsite, hands-on CE courses per year. As it pertains to this online pillar position, all of these courses require time-sensitive loading of some registrant-accessible content (course notes, supportive reference materials, course surveys, CE certificates, etc.) into our LMS. In addition, we have a small, but growing library of online CE course content that requires registrant access to innovative educational materials including recorded lectures, videos, interactive exercises and quizzes). Growth of the online course library and integration of it with our greater CE course menu is an area of strategic emphasis. Some of our onsite courses utilize the online course content as required pre-requisites. Our CE courses include a wide variety of small animal, equine and human medical courses to graduate veterinarians, certified technicians and medical professionals throughout the year. Each of our publicly facing courses is published on our website including a compelling course description, video promo / course invitation, course agenda, faculty, sponsorship, pricing information and registration access.
We work with our AV and communications teams to develop marketing materials for inclusion on our website and distribution through various channels including social media, email blasts, listservs, and our course sponsors. We are a small, but rapidly growing group and now is a great time to jump aboard the CSUVetCE team for the right person. In our busy times, our team can have a series of 7-day work weeks; the responsibilities for which we work as team to distribute amongst ourselves.Search Contact Email
This position is responsible for providing support for the Online learning program at the Translational Medicine Institute, Continuing Education Program. This will include navigation of the Wordpress-based website and associated LearnDash learning management system. Customer support will include helping CE customers with troubles encountered during course registration, account creation, difficulty logging in, password support, etc. This position may also contribute to marketing campaigns for upcoming CE courses.
Hours: Seeking Full-time position that may require work beyond normal business hours depending upon cycles of workload.Position Minimum Qualifications
- 1+ years of experience working with a WordPress website platform
- Experience of providing technical support and troubleshooting of digital technologies
- Excellent communication skills
- Basic awareness of website functions including analytics, hosting, password protection, etc.
- Bachelors degree in Information Technology or Education
- Experience in veterinary continuing education
- Experience working collaboratively with website design and development teams
- Experience with LearnDash, WooCommerce, WooSubscriptions, Buddyboss, Mailchimp, FooEvents, Google Analytics, Yoast SEO, Google analytics and other WP associated plug-ins and add-ons
- Experience with project management software such as SmartSheets, Asana, Wrike, etc.
$17 - $25/hour
Visit CSU's Human Resources website for detailed benefit plan information for temporary employees in the following University benefit areas: https://hr.colostate.edu/wp-content/uploads/sites/25/2021/02/benefits-summary-hourly.pdfClose Date: 06/30/2021
Special Instructions to Applicants
References will not be contacted without prior notification to applicant.Background Check Policy Statement
Colorado State University strives to provide a safe study, work, and living environment for its faculty, staff, volunteers and students. To support this environment and comply with applicable laws and regulations, CSU conducts background checks. The type of background check conducted varies by position and can include, but is not limited to, criminal history, sex offender registry, motor vehicle history, financial history, and/or education verification. Background checks will also be conducted when required by law or contract and when, in the discretion of the University, it is reasonable and prudent to do so.EEO Statement
Colorado State University is committed to providing an environment that is free from discrimination and harassment based on race, age, creed, color, religion, national origin or ancestry, sex, gender, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or pregnancy and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Colorado State University is an equal opportunity/equal access/affirmative action employer fully committed to achieving a diverse workforce and complies with all Federal and Colorado State laws, regulations, and executive orders regarding non-discrimination and affirmative action. The Office of Equal Opportunity is located in 101 Student Services.
The Acting Title IX Coordinator is the Vice President for Equity, Equal Opportunity and Title IX, 123 Student Services Building, Fort Collins, CO. 80523-0160, (970) 491-1715, firstname.lastname@example.org.
The Section 504 and ADA Coordinator is the Vice President for Equity, Equal Opportunity and Title IX, 101 Student Services Building, Fort Collins, CO 80523-0160, (970) 491-5836.Diversity Statement
Personal or professional commitment to diversity and inclusion as demonstrated by persistent effort, active planning, allocation of resources and/or accountability for diversity and inclusion outcomes.Job Duty Category: Technical Support / Customer Service / Website Support
- Provision of exceptional support and user experiences to learners, instructors and other stakeholders.
- Responsible, directly or indirectly, for support of learners in accessing and optimizing the online course materials
- Ensure that website is accessible and usable to all customers
- Support customers through troubles encountered in registering for courses, accessing course materials, etc.
Job Duty Category: Support of Online Course Development
- Work closely with the lead of the CSUVetCE Online team to develop and build online courses in our LMS that adhere to RACE (or similar) regulations and standards.
Job Duty Category: Marketing
- Work collaboratively with our communications team to proactively develop strategic marketing campaigns for our online, onsite and blended CE courses.
Minimum References Required
Maximum References Required