Job Listings

Online Program Counselor

Hilbert College
Job Location:
Hamburg, New York
Distance Education Programs
Job Summary: Over the past year Hilbert College has developed 17 new online degrees and launched 11 successfully and continues its strategic plan to rapidly expand its portfolio of online programs. This is a tremendous opportunity for a talented and motivated individual to contribute to a growing, energetic and dynamic team. The right individual will be able to contribute to a growing enterprise and enhance the student experience for our online students.

The Online Program Counselor will report to the Academic Dean as well as collaborate with the Office of Admissions, Financial Aid and Registrar. The Counselor will have an essential role in serving students by providing information and advice on college and departmental policies and procedures.

Duties to include: serve as a one-stop shop to ensure all online students’ needs, questions and concerns are addressed and answered; guide new and continuing online students on information regarding advisement and multi-semester registration; and provide students with an educational plan from entry through graduation. The Counselor should have a basic working knowledge of enrollment funnel and the various offices that support student success throughout their educational pursuits. In addition, the successful candidate will understand the needs of on-line learners and implement successful student success and retention strategies.

Requirements/Qualifications: Familiar with Higher Education and Learning Management Systems. Strong oral and written communication and demonstrated human relation skills. Demonstrated troubleshooting and problem-solving skills. Ability to use a personal computer and Internet experience essential. Capable to work remote web media for remote communications and presentations if needed. Strong multi-tasking skills competencies required. Possess strong organizational and communication skills. Ability to represent and promote the college in a competitive environment. Strong attention to detail. Skilled at connecting and building rapport with students. Ability to successfully resolve student issues from request through resolution. Master’s degree required. Minimum three years' experience involving extensive student contact in a student services role at a two or four-year institution. Experience with academic advisement and/or student support services. Experience supporting online learners preferred.

Interested candidates should submit a cover letter, resume and contact information for three professional references to
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