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Testing Center Proctor - AZ - ITS

Midwestern University - Arizona
Job Location:
Glendale, Arizona
Tutors and Learning Resources


To provide assistance with the administration and proctoring of professional computerized exams to all students at the Glendale Campus University Testing Center. This position reports to the Testing Center Manager. This position will be part time, working 20 hours per week (0.5 FTE). The schedule for this position will be Monday-Friday from 3:00PM-7:00PM.

Essential Duties and Responsibilities

  • Work with Testing Center Manager in creating and maintaining policies, practices and procedures for Testing Center and identifying areas of improvement.
  • Perform daily Testing Center opening and closing procedures. Perform basic technical support to fix issues related to the technology within the Testing Center.
  • Provide customer support to front-end users of testing software. Assist Testing Center Manager with scheduling all tests based on a committee agreement that will service all colleges.
  • Understand testing requirements for exam sponsor and perform quality and security checks of all exams prior to examination time. Ensure any special instructions/materials, etc. for exams are followed/available.
  • Assist Testing Center Manager with creating, printing and posting seating assignments for exams.
  • Check-in examinees and verify identification. Explain exam process; ask examinees to place all personal belongings in a personal cubby. Direct examinees to assigned seat, help examinees begin the exam, monitor examinees, and provide technical assistance during examination time.
  • Assist Testing Center Manager with running exam results reports after each exam and forwarding to exam sponsor.
  • Maintain clean and safe Testing Center This includes daily reorganization of the room and coordinating proper cleaning requirements with the cleaning service.
  • Maintain Testing Center supplies.

Supervisory Responsibilities

This job has no supervisory responsibilities.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Must be able to work in a constant state of alertness and safe manner and have regular, predictable, in-person attendance.The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Associate's degree (A.A) or equivalent from two-year College/Technical school required. 1-3 years of work experience required. Previous experience in a testing center, academic or customer service setting desired. Must have strong communication skills with the ability to communicate with students effectively.

Computer Skills

Computer proficiency in MS Office (Word, Excel, Outlook).

Language Skills

Basic skills: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Reasoning Ability

Intermediate skills: Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Mathematical Ability

Basic skills: Ability to add, subtract, multiply, and divide all units of measure using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to interpret bar graphs.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to reach with hands and arms; stoop, kneel, crouch or crawl. The employee is regularly required to stand, walk, sit; talk and hear. The employee is frequently required to use hands to finger, handle, or feel. The employee must occasionally lift and /or move up to 25 pounds. Specific vision abilities required by this job are correctable to 20/20 vision.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet.

Midwestern University is an Equal Opportunity/Affirmative Action employer that does not discriminate against an employee or applicant based upon race; color; religion; creed; national origin or ancestry; ethnicity; sex (including pregnancy); gender (including gender expressions, gender identity; and sexual orientation); marital status; age; disability; citizenship; past, current, or prospective service in the uniformed services; genetic information; or any other protected class, in accord with all federal, state and local laws, including 41 C.F.R. 60-1.4(a), 250.5(a), 300.5(a) and 741.5(a). Midwestern University complies with the Smoke-Free Arizona Act (A.R.S. 36-601.01) and the Smoke Free Illinois Act (410 ILCS 82/). Midwestern University complies with the Illinois Equal Pay Act of 2003 and Arizona Equal Pay Acts.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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