Job Listings

Senior Multimedia Technician

Company:
Harvard University
Job Location:
Cambridge, Massachusetts
Category:
Multimedia
Faculty of Arts and Sciences

54190BR

Job Summary
Education Support Services (ESS), formerly Instructional Media Services, inthe Faculty of Arts and Sciencesprovides world-class audiovisualand instructional support, training, and consulting services to faculty, staff, students. The team supports the school's mission by delivering premium technology offerings that enhance and creatively advance the teaching & learning environment.

ESS is comprised of six service groups: Assistive Technology, Piano Technical Services, the Language Center, Teaching. & Learning Support, Design & Engineering, and Event & Media Production. This role will be a part of the Teaching & Learning Support team.

The Senior Multimedia Technician would work to support faculty, students, and staff in the use and care of classroom multimedia and digital video capture equipment; regularly advance knowledge of emerging audio, video, and multimedia technologies; and coordinate multimedia technology for class demonstrations with the laboratory preparation staff.

Job-Specific Responsibilities
  • Provide multimedia technology support for classes and events.
  • Oversees capture hardware installation, configuration, updates, and troubleshooting.
  • Responsible for supervising classroom recordings and provisioning course catalogs.
  • Document technical problems and develops solutions and workarounds for failures.
  • Regularly update HUIT and is in direct contact with the technical staff.
  • Works with FAS and another Harvard faculty to meet their classroom technology needs.
  • Set up and break down various classroom technology throughout the day.
  • Perform video recording and content delivery for faculty.
  • Conduct classroom integration, explore options and collaborate with Harvard University departments beyond FAS.
  • Research, pilot, and explore new solutions to improve the overall workflow of technical services.
  • Responsible for implementing some IT solutions and the design of video signal flow.
  • Perform repairs on classroom equipment. on component level electronics, various mechanical issues, and installed equipment.
  • Provide event production and support and client needs.
  • Provide administrative and clerical duties include daily monitoring of our video recording and archive, update classroom support sheets, notify the team of any updates of equipment or new solutions, organize and schedule meetings with faculty and TFs, coordinate with clients, design and distribute classroom signs, and answer phone calls.
  • Perform event services during weekend and evening hours.(when required)
Basic Qualifications
  • At least two years working with multimedia equipment and applications
  • At least two years of completed college courses.
  • Proficiency with Microsoft Office (PowerPoint, Word, and Excel)
Additional Qualifications and Skills
  • Bachelor's degree or technical school certification preferred
  • Successful experience providing multimedia customer service in a fast-paced, academic environment.
  • Proven ability to supervise, deliver professional customer service, and manage multiple simultaneous work assignments.
  • Analytical and troubleshooting skills and the ability to identify and resolve technical process issues.
  • Effective interpersonal and written/verbal communications skills.
  • CTS certification; Crestron DMC-E; experience with Dante.
  • College background in related multimedia and /or technology preferred.
  • Ability to work with a range of constituents and to develop solutions to service problems in a client-friendly manner.
  • Knowledge of a range of computer software and operating systems is preferred.
Physical Requirements

Can lift or carry up to 25 lbs of equipment.

Working Conditions

Office/Remote

Additional Information
FAS is committed to cultivating not only the diversity of our faculty, staff, and students but also in developing aninclusive culturethat is vibrant, engaging, and encouraging of innovation as well as intellectual debate. We believe creating and maintaining an inclusive workplace allows employees from all backgrounds and walks of life to achieve their fullest potential. We also believe aninclusiveculture is one that accepts, values and views as strength the difference we all bring to the workplace. We encourage our community members to participate in ourFAS Diversity Dialogues.

All formal written offers will be made by FAS Human Resources.

Job Function
Technical

Location
USA - MA - Cambridge

Job Code
402041 Senior Media Technician

Sub-Unit
*

Department
Education Support Services

Time Status
Full-time

Salary Grade
055

Union
55 - Hvd Union Cler & Tech Workers

Pre-Employment Screening
Criminal, Identity

Schedule
35 hrs per week, Monday - Friday
Overtime during nights and weekends may be required at peak times.

EEO Statement
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.
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