Job Listings

Service Desk Coordinator

Company:
Cornell University
Job Location:
Ithaca, New York
Category:
Administrative Assistants
Student & Campus Life (SCL) inspires transformation in all Cornell students on their journey of individual, academic and personal evolution. Our division is comprised of leading student affairs experts who support our campus on pressing student life matters including public service, health, wellness, social justice, residential living, food services, sports, recreation, career services, and student activities and organizations including sorority and fraternity life. Our nearly 4,000 staff and student employees who make up SCL embrace the opportunity to represent the division and strive for excellence as we shape the Cornell student experience, one interaction at a time.

Cornell University is an NCAA Division I institution and a member of the Ivy League. The university fields teams in 37 intercollegiate sports and provides a comprehensive physical education program. The university is committed to excellence in academics and athletics, gender equity and diversity in its programs, and a well-balanced, broad-based intercollegiate athletics program. Athletics and Physical Education offers a diverse program of physical and outdoor education, recreational services, intramural sports and intercollegiate athletic competition, plus Wellness programs for faculty and staff and fitness centers for the entire Cornell community.

Cornell Recreational Services offers a wide variety of fitness, wellness, sports and open recreation activities for Cornell students, staff, faculty, retirees and their spouses/partners. Through our broad-based programs, we try to promote a healthy and holistic lifestyle throughout the campus community.

Cornell University embraces diversity and seeks candidates who will contribute to a climate that supports students, faculty and staff of all identities and backgrounds. We strongly encourage individuals from underrepresented and/or marginalized identities to apply.

The Service Desk Coordinator assists the Fitness Center Operations team in Recreational Services with the overall supervision of the Noyes Services desk in Noyes Community Recreation Center. As the first point of contact in the Center, this role utilizes outstanding customer service in interacting with all patrons, providing information, distributing equipment, and ensuring that the facility is being used in accordance with safety rules and regulations. In addition, the position oversees various student staff, including scheduling and training, to ensure the facility is operating in a smooth and consistent manner. The Service Desk Assistant also supports the department social media accounts, including creation of promotional materials.

Success in this role includes having a commitment to safety and security in the Noyes Recreation Center, with the purpose of all patrons feeling welcome and secure in our facility. A customer-service oriented mindset is critical to success in this position, ensuring that all individuals who enter the Center have a positive experience. Strong communication and interpersonal skills, as well as a drive to create a fun and exciting atmosphere for the Cornell Campus Community, will make this individual an excellent addition to the Fitness Center Operations team.

Please note: This is a full-time position. This is a 9-month position that is off from June 15 - August 15, and for three weeks over winter break, and 1 week after commencement. This position is not eligible for visa sponsorship.

Required Qualifications

  • High School Diploma and 1-2 years' experience in a facility or service area supervision, or equivalent combination of education and experience
  • American Red Cross Adult CPR, First Aid, and AED certification at start of employment or within 30 days of hire
  • Excellent customer service, written, and verbal communication skills
  • Basic computer skills including Microsoft office, e-mail, spreadsheets, and social media applications
  • Must be able to lift 50 lbs

Preferred Qualifications

  • Associates degree in Recreation
  • Recreational facility and supervision experience
  • Experience with recreational activities and athletic equipment, and/or working with college age students
  • Marketing and event promotion experience with a focus on social media

University Job Title:

Bldg Coord II

Level:

B

Pay Rate Type:

Hourly

Company:

Endowed

Contact Name:

Darren Murphy

Number of Openings:

1

Current Employees:

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Employment Assistance:

If you require an accommodation for a disability in order to complete an employment application or to participate in the recruiting process, you are encouraged to contact Cornell University's Department of Inclusion and Workforce Diversity at voice (607) 255-3976, fax (607) 255-7481, or email at owdi@cornell.edu.

For general questions about the position or the application process, please contact the Recruiter listed in the job posting.

Applicants that do not have internet access are encouraged to visit your local library, or local Department of Labor. You may also visit the office of Workforce Recruitment and Retention Monday - Friday between the hours of 8:30 a.m. - 4:30 p.m. to use a dedicated workstation to complete an online application.

Notice to Applicants:

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EEO Statement:

Diversity and Inclusion are a part of Cornell University's heritage. We are a recognized employer and educator valuing AA/EEO, Protected Veterans and Individuals with Disabilities. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations. Cornell University is an innovative Ivy League university and a great place to work. Our inclusive community of scholars, students, and staff impart an uncommon sense of larger purpose, and contribute creative ideas to further the university's mission of teaching, discovery, and engagement.

2021-05-26-07:00
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